Instruction manual

5-2

Questions & Answers

Users Manual CX

If you are using TCP/IP protocol, ping PRICOM with the set IP address to see if there are

any reply. If there is no reply to ping, IP address may not be set properly. Reset

PRICOM to factory default and setup again from the beginning.

Example:

Issue ping in Windows 98 MS-DOS

Go to Start - Programs - MS-DOS Prompt and execute Ping xxx.xxx.xxx.xxx. You will

see the message below. "xxx.xxx.xxx.xxx" is the IP address set to PRICOM.

-When there is a reply to Ping:

Reply from xxx.xxx.xxx.xxx:bytes=32 time=58ms TTL=253

-When there is no reply to Ping:

Request timed out.

-Login to PRICOM using Telnet command. If you can not log in, IP address may not be

set to PRICOM properly. Check the IP address and reset IP address to PRICOM.

-If the DHCP/BOOTP server or the RARP server is residing on the network, the IP

address is automatically issued from the server. In this case, the IP address which was

manually set to PRICOM may have been overwritten by the server. To avoid this problem,

create a local environment where the server does not exist and issue the IP address to

PRICOM. At the same time, make sure that the "Obtain an IP address automatically"

in the TCP/IP setting is not marked.

-If the PRICOM and the PC is not in the same segment, a subnet mask and gateway

address must to be set to PRICOM. Use the PRICOM User Software CX to set the

appropriate address.

-Check the printer port name of PRICOM. The port name is indicated "(PRICOM-Print

CX TCP Port)" or "(PRICOM-Print CX IPX Port)" after the assigned port name.