User's Manual

TROY Group, Inc.

 The problem may be the result of mismatched or duplicate IP

addresses. Verify that the IP address is correctly loaded into the

TROY print server (via the self-test page or through the remote

console) and make sure that no other nodes on the network have

this address (duplicate addresses are the biggest cause of TCP/IP

printing problems). If the address is not correct, then check

whether the loading procedure was properly executed.

 Also verify that the host computer and the print server are either on

the same subnet (for example, if the print server has a subnet mask

of 255.255.255.0, the host must have the same subnet mask) or that

the router is properly configured to pass data between the two

devices.

 If the wrong IP address is loaded, check your network for file

servers that have DHCP, BOOTP, or rarp enabled, and make sure

that these file servers are not set up to load IP addresses into the

print server.

Troubleshooting Windows Problems

If you are having trouble printing with Windows, ensure you can ping

the TROY print server using the DOS command PING ipaddress,

where ipaddress is the IP address of the TROY print server. If you

cannot ping the print server, you will not be able to print.

Troubleshooting Wireless Configuration Problems

 Make sure your computer’s wireless adapter and/or access point is

configured properly and note the settings, paying special attention

to the wireless mode, SSID or network name, WEP or security, and

IP Address settings so you can configure your print server to the

same wireless settings.

 Make sure you have a good wireless signal from your PC and from

the print server, that the print server is within range (90 meters or

300 feet), and it is away from metal objects and other devices that

generate radio signals (like Bluetooth, Cordless Phones, and

Microwave ovens).