User's Manual

TROY Group, Inc.

 If the self-test does not print, then there is possibly a hardware

problem. Double-check the connections. If you still cannot print,

then make sure that your printer is capable of printing text, PCL or

PostScript (the self-test will not work unless one of these is

supported). The only way to test such printers is to use an

application program with the correct printer drivers.

 The following are some examples of printers that do not support

direct printing of text files:

 Some Windows printers (usually low-end inkjet printers) perform

all the image rasterization in the printer driver, so the printer only

understands a raw image file.

 Many plotters only support HP-GL/2, RTL, or proprietary

languages.

 If you are getting distorted printouts, try printing using the

generic/text printer driver.

If the self-test page prints successfully but you cannot print a job or you

get distorted printouts, make sure that the printer is set for the correct

Page Description Language. Most new printers support AUTO mode,

which means that they will automatically switch between PCL and

PostScript. However, older printers like the LaserJet II, LaserJet III, and

LaserJet IIISi require that the printer be set to the desired language

through the printer control panel. Also, verify that you have set up the

drivers correctly on the workstation. Some printers, like the Epson

Stylus, require special drivers and will not print if standard PCL or

PostScript drivers are used.

CHECKING THE NETWORK CONNECTION AND CABLING:

If the self-test page prints but you cannot print documents, first check the

network connection and cabling.

 If the appropriate LEDs are not on, there is probably a bad

10baseT or 100baseTX cable, or the hub port is bad. If possible,

try a different cable and hub port, or try connecting a different

device to the cable.

 If you are using a hub, verify that the hub port is good by trying the

print server on a different port.