Specifications

Silent Knight Fire Product Warranty and Return Policy
Limited Warranty
Silent Knight warrants that the products of its manufacture shall be free from defects in
materials or workmanship for five years from the manufacturing date code on the printed
circuit board, if such goods have been properly installed, are subject to normal proper use, and
have not been modified in any manner whatsoever. Upon return of the defective product,
Silent Knight will at its sole discretion, either repair or replace, at no cost, such goods as may
be of defective material or workmanship. Customers outside the United States are to return
products to their distributor for repair.
Silent Knight SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM LOSS OF
PROPERTY OR OTHER DAMAGE OR LOSSES OWING TO THE FAILURE OF Silent
Knight PRODUCTS BEYOND THE COST OF REPAIR OR REPLACEMENT OF ANY
DEFECTIVE PRODUCTS.
Silent Knight MAKES NO WARRANTY OF FITNESS OR MERCHANTABILITY AND
NO OTHER WARRANTY, ORAL OR WRITTEN, EXPRESS OR IMPLIED, BEYOND
THE 18 MONTH WARRANTY EXPRESSLY SPECIFIED HEREIN.
IMPORTANT: Silent Knight products should be tested weekly to ensure complete and
proper operation and proper input and output connections.
Repair and RA Procedure
• All products that are returned to Silent Knight for credit or repair require a RA (Return
Authorization) number. Call Silent Knight Customer Service at 800-446-6444 or
763-493-6435 between 8:00 A.M. and 4:45 P.M. CST, Monday through Friday to obtain a
return authorization number. Silent Knight Technical Support is available at 800-328-0103
between 8:00 A.M. and 6:00 P.M. CST, Monday through Friday.
• RA number must be prominently displayed on the outside of the shipping box. See return
address example under Advanced Replacement Policy.
• Include a packing slip that has the RA number, a content list, and a detailed description of
the problem should be included with each return.
• All products returned to Silent Knight must be sent freight pre-paid. After product is pro-
cessed, Silent Knight will pay for shipping product back to customer via UPS ground.
• Do not return batteries. Silent Knight has the authority to determine if a product is repair-
able. Products that are deemed un-repairable will be returned to the customer.