SILENT KNIGHT Model 9500 Installation and Operations Manual Central Station Receiver Part Number 151059 Rev H Preliminary, 09/06
Contents Section 1 System Overview 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 .............................................................................................................................. 1-1 Features .................................................................................................................................................... 1-1 Hardware: ......................................................................................................................................
Model 9500 Central Station Receiver Installation/Operation Manual 3.11 Master/Slave Receiver Linking .............................................................................................................. 3-17 3.11.1 Receiver Linking Cable .................................................................................................................. 3-17 3.11.2 Master/Slave Automation Configuration ........................................................................................ 3-18 3.11.
Contents 4.6.10.7 Port Status ............................................................................................................................ 4-27 4.6.11 PC Connection ................................................................................................................................ 4-28 4.7 Listen-In and Hang Up ........................................................................................................................... 4-29 4.7.
Model 9500 Central Station Receiver Installation/Operation Manual 5.4.4.4 How to Set the Normal State of the Auxiliary Relay Contact ............................................. 5-25 5.4.4.5 Select the Receivers Clock Source ....................................................................................... 5-26 5.4.5 Message Queue Options ................................................................................................................. 5-26 5.4.5.
Contents Set the Type of Listen-In Used for ITI Controls: ........................................................................ 5-58 5.5.2.11 Line Gain Options Menu (9815 only) .................................................................................. 5-59 Changing the Transmit and Receive Gain ................................................................................... 5-59 Changing the Caller ID (CID) Monitor ..............................................................................
Model 9500 Central Station Receiver Installation/Operation Manual vi 151059
Section 1 System Overview This manual describes installation, operation, and programming of the Model 9500 Central Station Receiver (9500). The 9500 is a dual-line desktop receiver. This section lists features, optional accessories, compatible formats, and SIA options supported. This section also includes conventions used in the manual, terminology relevant to this product, and other information. 1.1 Features Hardware: • Supports both 120 and 240 VAC installations at 60 and 50Hz operation.
Model 9500 Central Station Receiver Installation/Operation Manual Software: • Programmable display options for time and date information. • View or print the history information by priority or by call or by event. • Two user profiles to control user access to the receiver. • Supports up to 40 users. • Listen-in and trap accounts support wild card variables. Up to 20 accounts available per line card. (20 for listen-in and 20 for trap accounts.
System Overview 1.3 Formats Compatible with the 9500 The 9500 is compatible with all Silent Knight UL listed communicators. Table 1-2 shows the formats that the 9500 can decode and the handshake frequency groups which accommodate that format (see Section 5.5 for line card programming). Each line card can decode every format listed below. Setting the handshake order only prioritizes the type of communication done by each line card. Section 6 of this manual describes the formats in greater detail.
Model 9500 Central Station Receiver Installation/Operation Manual 1.4 9500 Supported SIA Digital I-III Levels Table 1-3 compares the 9500 to SIA Digital Compatibility Levels I, II, and III and indicates which of them we comply with.
System Overview 1.5 How to Use this Manual This manual contains information on how to install, operate and program the 9500. Silent Knight strongly suggests that the manual be reviewed in its entirety to become familiar with procedures and parameters of the product. Once you are familiar with the product, the manual can be used as a reference document.
Model 9500 Central Station Receiver Installation/Operation Manual 1.7 What’s in the Box This section contains a list of the parts that are shipped with the 9500 and a brief description of their intended use. Item Quantity P/N Description 1 130393 Wiring harness used to connect the 9500 to a backup battery. It also provides a normally open or normally closed output for an alert sounder.
Section 2 Agency Requirements 2.1 Telephone Requirements If requested by the telephone company, the following information must be provided before connecting this device to the phone lines: A. Manufacturer: Silent Knight B. Model Number: 9500 C. FCC Registration Number: AC6USA-31519-AL-E D. Type of jack (to be installed by the telephone company): RJ11X Ringer equivalence: 0.1B This device may not be connected directly to coin telephones or party line services.
Model 9500 Central Station Receiver Installation/Operation Manual 2.3.1 Hardware Requirements 1. A second 9500 must be installed as a backup in case the primary 9500 fails. The backup system must be able to take over within 30 seconds. (Note: This requirement does not apply to burglary-only installations.) 2. AC power must run in conduit and be attached to the 9512 conduit connector kit. See Section 3.8.2. 2.3.2 Operational Requirements 1.
Section 3 Installation This section contains information necessary to install a 9500 Central Station Receiver. IMPORTANT: Do not connect power to the system until you have read these instructions carefully. 3.1 Environmental Specifications • Intended for indoor use in dry locations only • Non-corrosive environment • Temperature range: 32º to 120º F • Humidity:10%-93% at 30°C (86°F) noncondensing 3.
Model 9500 Central Station Receiver Installation/Operation Manual 3.3 Overview The 9500 is assembled at the factory. One line card is shipped with the 9500 receiver. Follow the procedures described in Section 3.4 to install additional line cards.
Installation AC Power Cord Connector Fuse Remote Relay Connector Phone Line Strain Relief Tie Wrap Holders Parallel Printer Port Phone Line Slot Serial Ports Figure 3-3 Model 9500 Rear View Cover Screws (Two on each side) Flip Leg Down to Raise Up Front Figure 3-4 Side View 151059 3-3
Model 9500 Central Station Receiver Installation/Operation Manual 3.4 Line Card Installation Caution To reduce the risk of electrical shock and damage to the receiver, follow the steps below in the order listed. This section describes how to install the 9810 and 9815 line cards. 1. Remove the 9500 cover by unscrewing the four cover screws located on the both sides of the receiver. (See Figure 3-4 for the cover locations.) 2. Remove power by disconnecting the AC power cable (see Section 3.8.1 or 3.8.
Installation 5. Carefully slide the line card into its guides (both top and bottom) until it fits into its connector at the back of the receiver. Gently push the line card as far into the connector as you can. The line card is now in place. See Figure 3-5. 6. Connect telephone line. (See Section 3.6 for telephone line installation.) Note: Use the tie wrap (P/N 120101 provided with each line card) on the tie wrap holder to add strain relief to the telephone lines. See Figure 3-3. 7.
Model 9500 Central Station Receiver Installation/Operation Manual 3.6 Telephone Line Connection See Figure 3-3 for the location of the phone line inputs. Connections to the 9810 phone jacks are made with a standard 7-foot phone cord (provided with each 9810 and 9815 line card). Use the following procedure to connect phone lines to 9810 and 9815 line cards: 1. Remove the cover of the 9500 receiver by loosening cover screws. (See Figure 3-4 for cover screws locations.) 2.
Installation 3.7 Parallel Printer Connection The 9500 connects to the model SK320 printer for UL applications. To connect the SK320 to the 9500 follow these steps: 1. Connect the standard parallel printer cable to the parallel printer port on the back of the 9500. (See Figure 3-7.) Figure 3-7 Parallel Printer Cable Connection to 9500 2. Connect the other end to the SK320 parallel printer port. Note: Make sure that printer power is turned off. 3. Turn the printer power “on”.
Model 9500 Central Station Receiver Installation/Operation Manual 3.7.1 Printer Cable Pin-Outs 25 pin printer cables are a standard items at most electronic stores, however, if you create your own cable, use the pin description in Table 3-1. Table 3-1: External Printer Cable Pin Description 9500 Pin # Signal Direction Description 1 Data Strobe (Low) Out A low strobe pulse to read data in the pulse width is greater than 0.5 microseconds.
Installation 3.7.3 Programmable Remote Alert Output 1. Plug the Relay wiring harness onto the connector on the back of the 9500. (See Figure 38.) Note: The remote alert output is a form C relay with a normally open or a normally closed wire. Figure 3-8 9500 Remote Alert Output/External Backup Battery Connection 2. Connect the white wire to common. 3. Use the Yellow wire for a normally closed circuit Or Use the Brown wire for a normally open circuit. 3.8 3.8.
Model 9500 Central Station Receiver Installation/Operation Manual 3.8.2 Using UL Listed AC Power Connection To meet UL requirements for Central Station Service, the AC power must be run in conduit into a single gang junction box. Use UL listed Model 9512 Conduit Connector Kit to attach conduit to the receiver. Table 3-2 lists the items contained in the 9512 Conduit Connector Kit.
Installation 3. Connect the AC wire to the 9500 AC pigtailed power cable. See Figure 3-9. Pigtailed Power Cable Return (Neutral) Wires Line (Hot) Wires Ground Wires AC Wire Figure 3-9 AC Wire Connection To 9500 Pigtail 4. Plug the wired pigtail into the AC receptacle on the back of the 9500. See Figure 3-3. 5. Secure the electrical box to the back of the 9500 with the two chassis mounting screws. Receiver Chassis Mounting Screw Conduit Coupler Conduit 6.
Model 9500 Central Station Receiver Installation/Operation Manual 3.8.3 Switching to a 230 VAC Power Supply 1. Remove the cover by unscrewing the four cover screws. (See Figure 3-4 for locations of cover screws.) 2. Disconnect AC power cable. See Sections 3.8.1 or 3.8.2 depending on the type of AC connection used in this installation. 3. Disconnect the backup battery. (See Figure 3-13.) 4. Switch the power supply select switch to the up position. The switch will show 230VAC.
Installation 3.8.4 How to Verify Earth Ground To verify earth ground at the AC outlet the 9500 receiver is powered from, use the following steps: 1. Measure the AC voltage between the center ground post and each side of the outlet (see A & B in Figure 3-11). You should read approximately 120 VAC (or 240VAC for 240VAC circuits) at measurement point B and nominal VAC at measurement point A. Figure 3-11 Outlet Voltage Measurement Points 2. Measure the voltage between the two slotted holes.
Model 9500 Central Station Receiver Installation/Operation Manual 3.9 Battery Connection To install the 6712 backup battery follow these steps: Note: The 6712 (12VDC 7ah battery) will provide a minimum of 4 hours of battery backup power. (See 3.8.4 for UL requirements.) 1. Place the 6712 backup battery into the battery bucket (See Figure 3-13).
Installation 2. Connect the RED terminal to the positive (+) side of the battery. Figure 3-13 Battery Connections 3. Connect the BLACK terminal to the negative (-) side of the battery. Note: Incorrect polarity can damage the battery and the 9500.
Model 9500 Central Station Receiver Installation/Operation Manual 3.10 Automation Computer Connection An automation computer can be connected to Com Port 1 on the 9500 receiver. Com Port 1 is a 9-pin DTE port. Refer to Automation Communication Protocols Reference Guide (PN 151393) for details on automation communication protocols. The diagrams below describe some of the cable options. Figure 3-14 25-Pin Null Modem Cable Connection Figure 3-15 9-Pin Null Modem Cable Connection 3.10.
Installation 3.11 Master/Slave Receiver Linking The SBUS connector on the receiver can be used to link up to eight receivers outputting to one automation computer and/or printer, depending on the Master/Slave configuration. The Master/Slave configuration consists of one receiver being programmed as a Master and the remaining receivers programmed as Slave receivers.
Model 9500 Central Station Receiver Installation/Operation Manual 3.11.2 Master/Slave Automation Configuration Figure 3-17 illustrates the Master/Slave Automation configuration. Standard RJ-11 Phone Cable Limit to One Master and Seven Slave Receivers Figure 3-17 Master/Slave Automation Configuration 3.11.2.1 Master/Slave Automation Programming You will program the Master Receiver first, then program each Salve Receiver. To perform Master/Slave Automation Programming: 1.
Installation 3.11.3 Master/Slave Printer Configuration Figure 3-18 illustrates the Master/Slave Printer configuration. Standard RJ-11 Phone Cable Limit to One Master and Seven Slaves Receivers Figure 3-18 Master/Slave Printer Configuration 3.11.3.1 Master/Salve Printer Programming Before attempting to program the master/slave printer, verify that all SBUS connections have been made as described in 3.11.3. You will program the master receiver first, then program each salve receiver.
Model 9500 Central Station Receiver Installation/Operation Manual 10. From “4 System Options” select verify “SlvPrn” setting and set appropriate “Rcvr ID.” matching the number programmed in the Master Receiver. 11. Exit the programming mode. 12. Repeat steps 7 through 11 for each additional Slave Receiver used.
Section 4 Operation This section covers information on how to operate the 9500 Central Station Receiver. 4.1 Touchpad Function Buttons The front panel of the 9500 has a touchpad, an LCD display, and LED indicators. (See Figure 4-1.) LCD Display LED Indicators Touchpad Keys Figure 4-1 Model 9500 Front Panel The touchpad on the 9500 Receiver is used in all operating modes (normal and programming mode).
Model 9500 Central Station Receiver Installation/Operation Manual Table 4-1 displays each touchpad key and describes its function in normal and programming mode. Table 4-1: Functions of Touchpad Buttons Operating Modes Key Name Normal Up Arrow Display previous event. Go back to previous choice or character. Down Arrow Display next event. Move to next choice or character. Left Arrow Display previous call. Exit the current menu. Move to previous programming field. Right Arrow Display next call.
Operation 4.2 Displays This section describes the two types of displays that the 9500 uses. 4.2.1 LED Displays Table 4-2: LED Description Meaning LED On AC Power System Fault Touchpad LEDs Operator Logged In AC power is on. No AC or DC power to the Receiver No AC power and the system is operating on the backup battery. A fault condition exists that has been acknowledged but not cleared. The system is operating normally. A fault condition exists that has not been acknowledged.
Model 9500 Central Station Receiver Installation/Operation Manual 4.2.2.1 Adjusting LCD Contrast The LCD is factory set at the highest contrast level and for most installations will not need to be adjusted. Use these steps to change the LCD contrast if the brightness of the room or the location in which the receiver is located should require a contrast change: 1. Press and hold both the up arrow and the left arrow keys at the same time. (See Figure 4-3.) Figure 4-3 Contrast Adjustment 2.
Operation 4.3 Initial System Power Up Apply power to the 9500 by plugging in the AC power cable and connecting the backup battery (if used). When the 9500 powers up, you will see the LCD display a sequence of screens. Power up will take several minutes. When power up is complete and everything is operating normally, the LCD display looks like Figure 4-2. The 9500 defaults to manual operation on power up. To select automatic operation see Section 5.4.1.1.
Model 9500 Central Station Receiver Installation/Operation Manual 4.4.3 Default User Codes At initial power up, the system provides two default user codes. User code 1 defaults with an Installer profile and user code 2 defaults with an Operator profile. Table 4-5 shows the default codes and their profiles. Table 4-5: Default User Codes User Number Default Code (PIN) Default Profile 1* 9500 Installer 2 1111 Operator * User code 1 can be changed but not deleted.
Operation 4.4.5 How to log off the system. Follows these steps to properly log off the system: 1. Press the button. The LCD will display #nn User Name Log Out [ ] Note: This screen will time out after 15 seconds. 2. Enter your PIN code. (See Table 4-5 for default codes.) 3. Press the button. If the correct PIN is entered the LCD will display User Name Logged out. The “Operator Logged In” LED will also turn off. If an invalid code is entered the LCD will display Access code not verified.
Model 9500 Central Station Receiver Installation/Operation Manual 4.5 Modes of Operation This section describes the different modes of operation for the 9500 Receiver (normal mode and programming mode) and the options available in them. 4.5.1 Normal Mode Normal mode consists of three options, one if the receiver is intended to be used with a automation system, one for manual operation, and one to just log the events without manual acknowledgments or automation communication. 4.5.1.
Operation 4.6 Main Menu This section gives detailed information about the items available in the Installer/operator menu options, which this manual will refer to as the main menu. The menu items available to each logged on user is dependent on the profile assigned to that user (see Table 4-4 for menu items for each profile). The user profile is assigned to each user through programming (see Section 5.6 for programming user profiles). 4.6.
Model 9500 Central Station Receiver Installation/Operation Manual 4.6.2 How to Maneuver Through Main Menu Figure 4-5 indicates which keys on the touchpad are used to maneuver through the Main Menu.
Operation 4.6.3 Call History Call history displays the calls that are in the history buffer. Line Card No. Event Reference No. (0001-9999) Account Number (Up to Eight Digits) Reason for Call Number and order of events for this report Zone Number Month & Day Time Star indicates that the call was acknowledged Figure 4-6 View of a Call History Screen Note: The Letter preceding the line card number may appear as a “G” if the line card the call came in on is programmed for a hunt group. See “Misc.
Model 9500 Central Station Receiver Installation/Operation Manual 4.6.5 System Info System Info is a non-editable screen that displays the model number, the software revision, software date code, receiver ID number. If a down arrow is pressed, the display will show the line card firmware information, which includes the model number, the software revision, the software date code, and letter revision. Version Number Model Number Date Code Firmware Part Number Letter Rev.
Operation 4.6.6 Set Time & Date If Set Time & Date is selected, the operator can change the time and date currently displayed on the receiver. (See Figure 4-9 for setting time and date procedure.
Model 9500 Central Station Receiver Installation/Operation Manual 4.6.7 System Restart System restart allows the operator or installer to restart the receiver. An installer has the option to set the receiver back to factory default settings, while an operator can only restart the receiver. Note: The time and date set in the receiver will be saved.
Operation 4.6.8 Printer Menu In the print menu you can print customized reports by the type of alarm (as defined by UL 864, Section 72.15F), edit the desired print output, configure output for your printer. Figure 4-11 Print Menu Items Table 4-6: Printer Menu Choices Printer Menu Choice 1 Choice 2 Comments Priority 1 Y Indicates that this item will print on this report. (Life safety signals-Fire, Duress) N Indicates that this item will not print on this report.
Model 9500 Central Station Receiver Installation/Operation Manual Table 4-6: Printer Menu Choices Printer Menu Choice 1 Choice 2 Comments Date/Time Y or N Y = date and time will print for each report message to the printer. N = Date and time will not print for each report message to the printer. Format Type Y or N Y = The reporting format type of the calling control panel will print for each report message to the printer.
Operation 4.6.8.1 Print Report Through the print report option you can choose to print the call history, system history, system configuration information, or just print a test page. Figure 4-12 Print Report Menu Items How to Print Call History Follow these steps to print the call history: 1. Log on to the receiver (see Section 4.4.4 for log on procedure). 2. Press to view the main menu items. 3. Press for the printer menu. (See Figure 4-11.) 4. Press for print report menu. (See Figure 4-12.) 5.
Model 9500 Central Station Receiver Installation/Operation Manual 7. When the equal sign highlights the call history items you desire to print for this report press 8. Press or to toggle the setting between Y (yes print) or N (don’t print). to exit menu. How to Print System History Follow these steps to print the system history: 1. Log on to the receiver (see Section 4.4.4 for log on procedure). 2. Press to view the main menu items. 3. Press for the printer menu. (See Figure 4-11.) 4.
Operation How to Print System Configuration Follow these steps to print the system configuration: 1. Log on to the receiver (see Section 4.4.4 for log on procedure). 2. Press to view the main menu items. 3. Press for the printer menu. (See Figure 4-11.) 4. Press for print report menu. (See Figure 4-12.) 5. Press to view system configuration options. See Figure 4-14. Figure 4-14 System Configuration Print Items 6. Press or to move through the system configuration print choices. 7.
Model 9500 Central Station Receiver Installation/Operation Manual How to Print a Test Page Follow these steps to print a test page: 1. Log on to the receiver (see Section 4.4.4 for log on procedure). 2. Press to view the main menu items. 3. Press for the printer menu. (See Figure 4-11.) 4. Press for print report menu. (See Figure 4-12.) 5. Press to print a test page. 6. Press to exit menu. 4.6.8.
Operation 5. Press or to move through the event format choices. (See Table 4-6 for choice definitions) 6. When the equal sign highlights an option press or to toggle between Y (yes print) or N (don’t print). Note: These settings are saved to flash memory. 7. Press to exit menu. 4.6.8.3 Configure Printer Depending on the printer you are using it may require that this be set to either carriage return or carriage return with a line feed. Follow these steps to configure the printer: 1.
Model 9500 Central Station Receiver Installation/Operation Manual 4.6.9 Program Menu If program is selected from the main menu the system will enter into “Program Mode”. (See Section 4.5 for information on modes of operation.) In program mode you can program all the general options, line card options, and user list. (See Appendix A for programming Quick Reference Chart.) Figure 4-16 Program Menu Items 4.6.
Operation 4.6.10.1 Phantom Menu The phantom menu contains list of various communication format phantom signals (see Table 4-8) that can be used to test the receiver or automation software configurations. For example, you set a line card parameters for a particular communications format and would know like to verify that this new configuration will communicate with other communication formats, you can send phantom signals in the formats you wish to test that line card with.
Model 9500 Central Station Receiver Installation/Operation Manual 4.6.10.2 Message Que Message Que gives a visual indication of how full is the message queue. It does this with both a percentage indication and a bar graph (made of *’s). Each * is approximately 5%. Figure 4-18 Message Queue Level 4.6.10.3 Event Log Event Log allows you to print out a certain range of reference numbers to the port designated to diagnostics.
Operation 4.6.10.4 Format Format designates the type of output you wish for the Event Log report. The output format can be in raw ASCII, a printer format, or one of the receivers automation communication formats. See Automation Communication Protocols Reference Guide (PN 151393) for automation protocols. Information after the dash indicated the format presently chosen. Figure 4-20 Diagnostic Formats 4.6.10.
Model 9500 Central Station Receiver Installation/Operation Manual 4.6.10.6 LC Statistics The LC (Line Card) statistics allows you to view the call statistics of a specific line card in comparison to the total number of calls received. Figure 4-22 Line Card Statistics Display To view call statistics for a line card, follow these steps: 1. From the installer menu (See Section 4.4) press 2. Select for Diagnostic menu. for LC Statistics. See Figure 4-22. 3.
Operation 4.6.10.7 Port Status Port status allows you to view the current status of any of the communication ports. To view the status of one of the communication ports, follow these steps: 1. From the installer menu (See Section 4.4) press 2. Select for Diagnostic menu. for Port Status. Figure 4-23 Port Status View of Serial Port 3. Select the communication port you wish to view. See Figure 4-23 and Figure 4-24.
Model 9500 Central Station Receiver Installation/Operation Manual 4.6.11 PC Connection The PC Connection feature, as shown below, is for factory diagnostics and is not for use in the field by installers.
Operation 4.7 Listen-In and Hang Up Note: See Section 2.3.2 for UL requirement on listen-in. This section explains how to operate the receiver for listen-in calls. Some panels that perform listen-in send a listen-in indicator included in the reported message to the receiver. Any panel that does not send this message must be added to the Listen-In Account List (see Section 5.5.2.6).
Model 9500 Central Station Receiver Installation/Operation Manual 4.7.2 PBX Operation Prior to performing listen-in functions on a PBX phone line system the receiver must be set up with the proper listen-in mode and PBX string. Refer to Sections 5.2 and 5.5.2.6 to properly program the receiver to handle PBX listen-in calls. 4.8 Testing the System IMPORTANT: The 9500 should be tested regularly to ensure complete and proper operation. Reports of automatic signal receipt must be verified daily.
Section 5 Programming This section lists the programmable features in programming mode and the procedures for each of them. The options available are General Options, line card options, and user options. 5.1 UL 864 Programming Requirements NOTICE TO USERS, INSTALLERS, AUTHORITIES HAVING JURISDICTION, AND OTHER INVOLVED PARTIES: This product incorporates field programmable software.
Model 9500 Central Station Receiver Installation/Operation Manual 5.2.1 Programming Fields In program mode there are three types of programming fields that data can be entered into. Table 5-1 list the three types of fields and the various parameters associated with them. Table 5-1: Types of Programming Fields Type of Field Control Keys These fields require a numeric entry only. through Numeric or keys List keys Edit 5.2.
Programming 5.3 Programming Choices In programming mode your first set of choices are General Options, line card options, and user list. (Each of these choices will be described in greater detail in the following sections.) Figure 5-2 shows what the display will look like before and after the down arrow is pressed. See Appendix A for a quick reference chart of all programming options. Figure 5-2 Program Menu Choices 5.
Model 9500 Central Station Receiver Installation/Operation Manual 5.4.1 Operation Mode Operation mode chooses how the receiver will operate in normal mode (manual, automatic or log only operation). See Table 5-2 for a description of choices available under the Operation Mode menu item.
Programming 5.4.1.1 How to Change the Operation Mode Follow these steps to change the Operation Mode of the receiver: 1. Log on to the receiver. (See Section 4.4.4 for log on procedure.) 2. Press 3. Press . for program menu. The display will briefly display Initializing Please wait . . . 4. Press to choose General Options. 5. Press to choose Operation Mode. The current operation mode will flash in the display. 6. Press or to move through the Operation Mode choices.
Model 9500 Central Station Receiver Installation/Operation Manual 5.4.2 Display Options Display options lets you customize the visual outputs of the receiver. These items include language formats, the time display, how events are sorted to the LCD display, or whether or not to hold unacknowledged events. Table 5-3 lists the available choices and gives a description of those choices.
Programming General Options Items Level 1 Choices Level 2 Choices Attempts CPU Time Edit ITI Options CPU Type Panel Rev Arming Level FSK1 Level 3 Choices Yes No Yes Yes No Yes No Yes No Code English (default) English Code SIA Display Options (cont.) English (default) Code (default) FMT (Edit Format options) CID English 0 .. 9 PULSE 0 .. F Packed SK9000 Unpacked Zero ACRON 151059 Affects printer output for ITI calls only. Default on all options: No. See Section 5.4.2.5.
Model 9500 Central Station Receiver Installation/Operation Manual General Options Items Level 1 Choices Level 2 Choices Level 3 Choices SIA HISPEED FMT (Edit Format options) HiSpeed Virtual Display Options (cont.) If set to SIA then an event is translated to SIA format when sent to the automation computer. See Section 5.4.2.6. Printer If set to Printer, line card slot numbers are sent to SK9000 automation and printer.
Programming 5.4.2.3 How to Change Date Format Display 1. Enter program mode. (See Section 5.1.) 2. Press for General Options. 3. Press for Display Options. 4. Press until the display flashes on the date format field. 5. Press or 6. Press . until the display flashes on the desired setting. 5.4.2.4 How to Set/Change Daylight Saving Time The 9500 has an automatic Daylight Saving Time (DST) adjustment feature.
Model 9500 Central Station Receiver Installation/Operation Manual 5.4.2.5 How to Edit ITI Options If one of the following ITI options is turned on (set to Yes) then the LCD and printer outputs will include that information. • Attempts • CPU Time • CPU Type • Panel Rev • Arming Level To set these Display Options follow these steps: 1. Enter program mode. (See Section 5.1.) 2. Press for General Options. 3. Press for Display Options. 4.
Programming 5.4.2.6 How to Edit Format (FMT) Options 1. Enter program mode. (See Section 5.1.) 2. Press for General Options. 3. Press for Display Options. 4. Press until the display flashes on the FMT field. 5. Press . 6. Press or 7. Press or until the display highlights the desired format. to select the desired setting for that format. 8. Repeat steps 6 and 7 as needed for each format. 5.4.2.7 How to Set Hold Last Event 1. Enter program mode. (See Section 5.1.) 2. Press for General Options.
Model 9500 Central Station Receiver Installation/Operation Manual 5.4.3 Communications In the communication option the installer can configure the communication ports, automation configuration, annunciator configurations, and the auxiliary relay configurations. Table 5-4 lists the available choices and gives a description of those choices.
Programming General Options Items Level 1 Choices Level 2 Choices Level 3 Choices 38400/19200/9600/ 7200/4800/2400/ 1200/600/300/110 Default: 19200. See Section 5.4.3.2. Baud Rate D (# Data Bits) 7, 8 Default: 8. See Section 5.4.3.2. S (# Stop Bits) 1, 2 Default: 1. See Section 5.4.3.2. P (Parity) Even, Odd, Space, Mark, No Default: None. See Section 5.4.3.2. Com Port 1 F (Flow Control) Hdwr Unidirectional communication. Default. See Section 5.4.3.2. Sftwr Bi-directional communication.
Model 9500 Central Station Receiver Installation/Operation Manual General Options Items Level 1 Choices Level 2 Choices Level 3 Choices Printer Bkp Printer Auto Comp Bkp Auto Comp Battery Annunciator Configuration Communications (cont.) Device Yes or No Comments Yes = will annunciate if an event, trouble or fault condition occurs. No = no annunciation if an event, trouble or fault condition occurs. Default for all options: Yes. See Section 5.4.3.6.
Programming 5.4.3.2 How to set Com Port 1 Parameters Set the baud rate, the number of data bits, number of stop bits, the parity, and the flow control (see Table 5-4 for choice details). 1. Enter program mode. (See Section 5.1.) 2. Press for General Options. 3. Press for Communications. 4. Press to set Com Port1 parameters. 5. Press or 6. Press . until the display flashes on the desired port setting. Note: See “How to Edit Init String” in Section 5.4.3.4. 7.
Model 9500 Central Station Receiver Installation/Operation Manual 5.4.3.4 How to Edit Init String (Par Port) An initialization string can be used to customize the output to the device connected to a port on the receiver. For example, you can skip over perforations, set proportional spacing, or condense the print output to a printer. Note: Refer to the user manual, of the device connected to the receiver, for special command sequences. Follow these step to insert an initialization string: 1.
Programming To clear an init string: 1. At the Clear String field, press 2. Press 3. Press until the desired option flashes (Figure 5-7). . to exit menu. 5.4.3.5 How to Set Automation Communication Through this option the automation communication format and parameters can be set up. (See Table 5-4 for format choices.) How to Set the Format Follow these steps to set the automation communication format. 1. Enter Program mode. (See Section 5.1.) 2. Press for General Options. 3. Press for Communications.
Model 9500 Central Station Receiver Installation/Operation Manual How Enable or Disable Hex Mode When Hex Mode is enabled, any call data that is determined to be bad will output in a Hex format. This feature is only available if SK 9000 automation protocol is selected. Note: This feature should be disabled if the automation software package that you are using does not recognize Hex data. Follow these steps to enable or disable heartbeat: 1. Enter program mode. (See Section 5.1.) 2.
Programming Set Heartbeat Time Period This option determines how often the heartbeat is sent to the automation computer. For example, if the time is set to 60 seconds (default setting) then a heartbeat will be sent every 60 seconds. Follow these steps to set the time period or the heartbeat: 1. Enter program mode. (See Section 5.1.) 2. Press for General Options. 3. Press for Communications. 4. Press to set up automation configuration. 5. Press until the Time field is flashing. 6.
Model 9500 Central Station Receiver Installation/Operation Manual ITI Options (Only Visible if ITI Gen or ITIComp Formats are Chosen) These are options particular to the ITI automation format and can only be edited if one of these formats is used to communicate with the automation computer. See Automation Communication Protocols Reference Guide (PN 151393) for detailed information. Follow these steps to set the ITI options: 1. Enter program mode. (See Section 5.1.) 2. Press for General Options. 3.
Programming Log Recs (For ITI Formats): 1. At the flashing Log Recs field press or until the display flashes on the desired setting. 2. Press . 3. If you wish to exit, press until you exit this menu. XID (Extended ID for ITI Panels): 1. At the flashing XID field press 2. Press or until the display flashes on the desired setting. . 3. If you wish to exit, press until you exit this menu. SupCh (Supervisory Character): 1. At the flashing SupCh [s] field press setting. 2.
Model 9500 Central Station Receiver Installation/Operation Manual 5.4.3.6 How to Configure the On-board Annunciator Outputs Program what will give a trouble annunciation or what will not annunciate from the on-board annunciator. 1. Enter program mode. (See Section 5.1.) 2. Press for General Options. 3. Press for Communications. 4. Press to set annunciator configuration. A list of the annunciator output options appears. 5. Press or to move through the annunciator output options. 6.
Programming 5.4.4 System Options In System Options you can configure the backup battery configuration, the receiver ID number, and the normal state of the auxiliary relay. Table 5-7 list the available choices and gives a description of those choices. Figure 5-8 System Options Display Table 5-7: System Options General Options Items Level 1 Choices Level 2 Choices No Battery Bkp DC Bkp No charging current applied to battery circuit.
Model 9500 Central Station Receiver Installation/Operation Manual 5.4.4.1 How to Change Backup Battery Setting Through System Options the backup battery can be configured for the type of backup battery your installation site requires. 1. Enter program mode. (See Section 5.1.) 2. Press for General Options. 3. Press for System Options. 4. Press or 5. Press . To Exit press until the display flashes on the desired setting. until you return to the main menu. 5.4.4.
Programming 5.4.4.3 How to Configure Output for Bad Data Blocks This feature selects how bad data blocks will be sent from the receiver to the automation computer. If Strip Bad is selected then an indicator will be sent to the automation computer when a bad data block is received, but the actual bad data block will not be sent. If Send Bad is selected an indicator will be sent to the automation computer along with the bad data block. 1. Enter program mode. (See Section 5.1.) 2. Press for General Options.
Model 9500 Central Station Receiver Installation/Operation Manual 5.4.4.5 Select the Receivers Clock Source The receiver can use 50 Hz, 60 Hz, or an internal crystal to calculate time. Select the internal setting if you are in an area where the AC line frequency is not dependable and you wish to have the receiver calculate the time using an internal crystal. The internal crystal is not as accurate as the AC power source, and normally you should select 60 Hz or 50 Hz. 1. Enter program mode. (See Section 5.
Programming Table 5-8: Message Queue Option General Options Level 1 Choices Level 2 Choices Level 3 Choices On: 10 to 99% Percentage full message queue must reach before a trouble indication occurs. Default: 75%. See Section 5.4.5.1. Off: 01 to 90% Percentage message queue must drop to clear a trouble indication. Default: 50%. See Section 5.4.5.2. 1, 20 to 120 sec Time from call beginning until events released to system. Default: 60 sec. See Section 5.4.5.3.
Model 9500 Central Station Receiver Installation/Operation Manual 5.4.5.2 Set the Message Queue Warning Off Level Set the percentage level where the receiver will indicate a restore condition for a “Message Queue Warning”. 1. Enter program mode. (See Section 5.1.) 2. Press for General Options. 3. Press for Message Queue Options. 4. Press until the display flashes on the Off field. 5.
Programming 5.5 Line Device Menu You can add, edit, clear (delete), or view existing line cards from the Line Device Menu. Figure 5-10 shows the sequence used to reach the Line Card Menu. Appendix A shows all of the options available in the Line Device Menu.
Model 9500 Central Station Receiver Installation/Operation Manual 5.5.1 Add Device Line cards are added automatically if you power down the receiver and then add the line card. If, however, you swap out a line card with the receiver on, you will need to use the Add Device option. To program in a new line card follow these steps: 1. Install the new line card. (See Section 3.4.) 2. Log on to the receiver. (See Section 4.4.4 for log on procedure.) 3. Press . 4. Press for the Program Menu.
Programming 5.5.2 Edit Line Card Important! Due to the increasing number of formats a single line can accept and the wide variety of manufacturer’s specifications for handshake/acknowledgment tones required for their digital dialers to communicate, Silent Knight strongly recommends the following for handshake tone order. 1. Some SIA DCS communicators respond to the 2300Hz handshake. Always place the 2225Hz handshake tone first for line cards accepting SIA DCS format. 2.
Model 9500 Central Station Receiver Installation/Operation Manual 5.5.2.1 Edit Line Card Menu Options From the Edit Line menu option, you can make changes to line card setting such as handshake sequence, pulse format, and listen-in mode. Table 5-9 describes line card edit options.
Programming Table 5-9: Edit Line Card Menu Options Line Card Menu Choice Choice Choice Default Y (Yes) Direct No (No) 000-255 Number of Rings Line Options Comments Y = dedicated or direct connect phone line. N = used for standard phone lines. See page 5-41 for more information. 002 Number of rings the line card needs to receive before it will answer a call. It is recommended that number of rings is not set higher than 005. If Caller ID is turned on, set to 002 (see section 5.5.2.
Model 9500 Central Station Receiver Installation/Operation Manual Table 5-9: Edit Line Card Menu Options Line Card Menu Choice Choice Choice Default Y (Yes) Outputs a 2 second 2025 Hz tone to disable echo suppression equipment that may interfere with modem formats. See page 5-52. Echo Suppress N (No) Yes No Caller ID Y (Yes) N (No) 00-99 Edit Line (cont.) 00 Min Ring 30 ms 9815 line card only. See page 5-53.
Programming Table 5-9: Edit Line Card Menu Options Line Card Menu Choice Choice Choice Default SCode ITI SCode Menu ITI Options Menu Date/Time Flag Default None Edit Acct/ SCode None Clear Acct/ SCode None Add SCode Table None Clear SCode Table None See Section 5.4.2.5 and 5.5.2.10. Requested Always Yes Edit Device (cont.) ITI 300 Baud If enabled, the receiver attempts to negotiate 300 baud communication with ITI panels that support 300 baud. See Section 5.5.2.10.
Model 9500 Central Station Receiver Installation/Operation Manual 5.5.2.2 To Enter the Edit Line Card Option To edit an existing line card follow these steps: 1. Log on to the receiver. (See Section 4.4.4 for log on procedure.) 2. Press 3. Press . to display the Program Menu. The display will briefly show Initializing Please wait . . . 4. Press to choose Line Device Menu. 5. Press or to select the line card model you want to edit.
Programming 5.5.2.3 Handshake Sequence Each line card is intelligent enough to determine what format is being sent from a reporting panel. You only need to program the handshake order and parameters for each line card (Figure 5-11). A line card will initiate up to four different types of handshake tone groups. The order in which the receiver sends out these handshake signals can be changed in this program location for each line card.
Model 9500 Central Station Receiver Installation/Operation Manual Change the Handshake Sequence Number 1. Follow the procedure in Section 5.5.2.2. 2. Press for handshake sequence menu. When display flashes on the Seq# (see Figure 5-11). 3. Press or to change the ordered handshake number. 1 = the first handshake tone sent 2 = the second handshake tone to be sent and so on. 4. When the desired sequence number is flashing press or The display will start flashing the format group field.
Programming Change the Maximum Handshake Wait Time The wait time is the amount of time the receiver will wait for data from the reporting panel before outputting the next handshake sequence. See Table 5-10 for valid entries. 1. Follow the procedure in Section 5.5.2.2. 2. Press for handshake sequence menu. 3. Press until the display flashes on the Max Wait field. 4. Enter the desired value from the keypad or press 5. When the desired wait time is flashing press or or to change the wait time. .
Model 9500 Central Station Receiver Installation/Operation Manual Select Which Format a 6-digit Pulse Format will be Received As 1. Follow the procedure in Section 5.5.2.2. 2. Press for pulse format menu. 3. Press until the display flashes on the 6-digit Pulse Fmt field. 4. Select the format by pressing or . 5. When the desired wait time is flashing press or . Select the Inter-Digit This option adjust the time period between data blocks that the receiver will tolerate. 1.
Programming Set for 3/1 and 4/1 Partially Extended Formats 1. Follow the procedure in Section 5.5.2.2. 2. Press for pulse format menu. 3. Press until the display flashes on the Partially Extended field. 4. Select the format by pressing or . 5. When the desired wait time is flashing press or . 5.5.2.5 Line Options Line options is used to set options such as the type of phone line, number of rings, ring on/off duration, threshold voltage, and sample time.
Model 9500 Central Station Receiver Installation/Operation Manual To Change the Number of Rings Follow These Steps: This controls the number of rings the receiver needs to see before it will answer the call. 1. Follow the procedure in Section 5.5.2.2. 2. Press for Line Options menu. 3. The display will flash on the Number of Rings field. 4. Enter the desired value from the keypad (0-255) or press ber of rings before the receiver will answer. 5.
Programming To Change the Ring Off Time (9810 only): The “Off” field controls the ring off time on 9810 line cards only. The ring off time is the length of time the receiver will recognize an “Off” ring voltage. 1. Follow the procedure in Section 5.5.2.2. 2. Press for Line Options menu. 3. Press until the display flashes on the Off Time field. 4. Enter the desired value from the keypad or press or to change the ring off time.
Model 9500 Central Station Receiver Installation/Operation Manual To Change the Country Code (9815 only): To Country Code field identifies the phone system to which the receiver is connected. Some Country Code options support multiple countries as shown below. Select the appropriate Country Code for your phone system.
Programming To Change the Ring Threshold Voltage: The Threshold field controls the phone line low voltage/Line Fault threshold level. If the voltage on the phone line connected to the line card drops below this set threshold level for that line card, the receiver will indicate a Line Fault on that phone line. 1. Follow the procedure in Section 5.5.2.2. 2. Press for Line Options menu. 3. Press until the display flashes on the Threshold field. 4.
Model 9500 Central Station Receiver Installation/Operation Manual 5.5.2.6 Listen-In Note: See Section 2.3.2 for UL requirement on listen-in. The listen in feature is used to perform two-way voice alarm verification between the central station and the alarm installation site. Figure 5-13 Listen Mode Menu Display To Change the Listen Mode: 1. Follow the procedure in Section 5.5.2.2. 2. Press for the listen in options menu. 3.
Programming To Change the PBX String: This option only appears if PBX is select as the mode. 1. Follow the procedure in Section 5.5.2.2. 2. Press for Listen In options menu. 3. Press until the display flashes on the field. 4. Press . 5. Enter the desired numeric value from the keypad or press or to enter any special characters. Table 5-12: Valid Programmable String Characters Character 6. Press Description F Flash hook. P Delay 500ms , Delay 2 seconds H Force a hang up of the line.
Model 9500 Central Station Receiver Installation/Operation Manual To Change the Listen-In Timeout: Timeout is the amount of time Listen-in will remain active before timing out. 1. Follow the procedure in Section 5.5.2.2. 2. Press for Listen In options menu. 3. Press until the display flashes on the field. 4. Enter the desired value from the keypad or press or to change the timeout set- ting. Values range from 0 to 255 in 1 second increments. 5. When the desired value is flashing press .
Programming To Add a Listen In Account 5. Press . The display briefly shows the number (indicated by XX) of the lowest available listen in account number slot (20 total listen in account numbers). Adding # XX 6. Enter the account number you wish to add to the listen in account list. 7. When the desired account number is flashing press . Table 5-13: Account Characters Characters Description 0-9 Numeric entries A-Z Alpha entries * Alpha-numeric wild card entry.
Model 9500 Central Station Receiver Installation/Operation Manual 5.5.2.7 Trap List The trap list is used to trap an account that you wish to route to a downloading computer for initial or additional programming. To Add a Trap Account 1. Follow the procedure in Section 5.5.2.2. 2. Press for Trap List menu. 3. Press . The display briefly shows the number (indicated by XX) of the lowest available trap account number slot (20 total trap account numbers). Adding # XX 4.
Programming To Clear a Trap Account 1. Follow the procedure in Section 5.5.2.2. 2. Press for Trap List menu. 3. Press . 4. Press or 5. Press . until the desired listen in account is highlighted by the equal sign. The Display will read: < WARNING! > Delete Record No 6. Press or to toggle to Yes. Note: Additional presses of the up or down arrow will toggle the choice between “yes” and “No”. 7. Press . 5.5.2.8 Misc. Line Opt.
Model 9500 Central Station Receiver Installation/Operation Manual To Change the Echo Suppress Setting: If echo suppression is enabled (Y) a 2025Hz signal will be output for two seconds to disable echo suppression equipment. This option should be used only for panels that require a 2225Hz handshake. 1. Follow the procedure in Section 5.5.2.2. 2. Press for Miscellaneous Line Options menu (see Figure 5-15). The display Flashes on the Echo Supress= field. 3.
Programming To Change the Hunt Group: 1. Follow the procedure in Section 5.5.2.2. 2. Press for Miscellaneous Line Options menu. 3. Press until the display flashes on the HntGrp field. 4. Enter the desired value from the keypad or press number. 5. When the desired hunt group is flashing press 6. To exit press or to change the hunt group . . To Change the Ring Options (9815 only) Use Ring Option settings to control when the line card answers an incoming call.
Model 9500 Central Station Receiver Installation/Operation Manual To set ring options: 1. Follow the procedure in Section 5.5.2.2. 2. Press for Miscellaneous Line Options menu. 3. Press until the display flashes on the RingOptions field. 4. Press . 5. Make the desired changes using the arrow keys to navigate and select values. 6. To exit press . To Change Call Hang Up Settings Use Call Hang Up setting to control how long the receiver will hold the line before hanging up after a call has ended.
Programming 5.5.2.9 Ademco Auto Opt Used to set up communication with a automation system using Ademco automation protocols. 1. Follow the procedure in Section 5.5.2.2. 2. Press for Ademco Automation Options menu. 3. Press until the display flashes on the desired field. 4. Enter the desired value from the keypad or press 5. Press or to change the setting. . 6. Repeat steps 3 and 4 for each option. 7. To exit press . 5.5.2.
Model 9500 Central Station Receiver Installation/Operation Manual Table 5-15: ITI Options Menu Items ITI Options Menu Choice Default SCode Valid Entry 00000 to 99999 Comments This set the default security code for this line card. Additional security codes can be added to the SCode table (see below). Enter control panel 5- 00000 to 99999 digit account No. Enter the 5-digit account number of the ITI control panel that the receiver will be looking for on this line card. Set or Clear Security Code.
Programming ITI SCode Menu: Some ITI control panels use one of two types of communication locks (phone lock or a central station lock). On the panels using a central station lock, a security code is required during communication. In this programming location a 5-digit central station lock security code can be set. 1. Follow the procedure in Section 5.5.2.2. 2. Press for ITI options menu. Figure 5-17 ITI SCode Menu 3. Press for ITI SCode (security code) menu.
Model 9500 Central Station Receiver Installation/Operation Manual To Set Date/Time Flag: 1. Follow the procedure in Section 5.5.2.2. 2. Press for ITI options menu. 3. Press for date/time flag menu. 4. Press tion. or to toggle between Requested or Always. See Table 5-15 for descrip- 5. When the desired setting is flashing press . To exit press . To Enable or Disable ITI 300 Baud Negotiation: 1. Follow the procedure in Section 5.5.2.2. 2. Press for ITI options menu. 3.
Programming 5.5.2.11 Line Gain Options Menu (9815 only) The Line Gain Options menu let you set parameters for a 9815 line card. Figure 5-18 Line Gain Options Menu Changing the Transmit and Receive Gain 1. Follow the procedure in Section 5.5.2.2. 2. Press for the Line Gain Options menu (see Figure 5-18). The display Flashes on the Xmit= to change the transmit gain or the Rec= field to change the transmit receive gain. 3. Press or to change the transmit gain option. 4.
Model 9500 Central Station Receiver Installation/Operation Manual Changing the Caller ID (CID) Monitor Caller ID Monitor allows you to select from the following decoding modes: • Normal (standard) – The detection method is first ring, delay, preamble, marks, and then Caller ID data. Normal is the default. • Preamble – The Caller ID chip looks for preamble data prior to Caller ID. • DTMF (non-standard) – The system looks for DTMF based Caller ID data.
Programming Changing the Ringer Impedance Ringer Impedance allows the impedance the Caller ID chip presents to the phone line to be set for either High or Synthesize. Note: This option is only applicable when Caller ID has been selected (see page page 52). 1. Follow the procedure in Section 5.5.2.2. 2. Press for the Line Gain Options menu. 3. Press until the display flashes on the RImp= field. 4. Press or to change the ring impedance option. 5. When the setting is flashing press 5.5.3 .
Model 9500 Central Station Receiver Installation/Operation Manual 5.5.3.2 Copy the Programming of an Existing Line Card to Another The Copy Existing option is a time saving feature that lets you copy the programming of one line card to one or more installed line cards. Warning: This procedure cannot be undone. 1. Enter Program Mode (see Section 5.1). 2. Press to choose Line Device Menu. The display will show
Programming 5.5.4 Clear Device You can use the Clear Device option to remove a line card from being seen by the receiver. Figure 5-19 Steps to Clear a Line Card From the Receiver To Clear or Delete a Line Card From the Receiver: 1. Enter Program Mode (see Section 5.1). 2. Press to choose Line Device Menu. The display will show
Model 9500 Central Station Receiver Installation/Operation Manual 5.5.5 View Device To view all the line cards in the receiver follow these steps: 1. Enter Program Mode (see Section 5.1). 2. Press to choose Line Device Menu. The display will show
Programming 5.6 User List The User List option is used to program and store the information on the installers and operators who will operate and maintain the receiver. From this option, you can add, edit, and clear (delete) installers and operators. The receiver supports up to 40 users. Each user is assigned a name, PIN (personal identification number), and a profile. Figure 5-20 User List Menu Items Table 5-16 lists the available choices under User List and provides a matrix of choices.
Model 9500 Central Station Receiver Installation/Operation Manual 5.6.1 Adding a User Use the following steps to add a user to the system: 1. Enter Program Mode (see Section 5.1). 2. Press to choose User List. 3. Press to add a user. The user number to be programmed will appear in the display for one second. This user number will always be the lowest available user number. 4. Press or to move through the available characters.
Programming 5.6.2 Editing a User Use the following steps to edit an existing user: 1. Enter Program Mode (see Section 5.1). 2. Press to choose User List. 3. Press to edit a user. A list of all the users will appear starting with the lowest user number. 4. Press or to move through the user list. 5. When the equal sign highlights the user you wish to edit, press 6. If you do not want the user name changed, press . . Or To change the user name, press or to move through the available characters.
Model 9500 Central Station Receiver Installation/Operation Manual 5.6.3 Clearing a User From the Receiver You can remove a user from the receiver’s memory at any time using the Clear User option. The Installer and Operator user’s (01 and 02 in the user list) cannot be deleted from the receiver. Use the following steps to clear or delete a user from the system: 1. Enter Program Mode (see Section 5.1). 2. Press to choose User List. 3. Press to clear (delete) a user.
Section 6 Compatible Reporting Formats This section lists all the reporting formats that are compatible with the 9500. Table 6-1 shows the formats that the 9500 can decode, handshake frequency format group which accommodates that format (see Section 5.5 for line card programming). Each line card can decode every format listed below, however, a line card can be programmed to prioritize the handshake order in which that line card will communicate. 6.1 Formats By Communication Group.
Model 9500 Central Station Receiver Installation/Operation Manual Table 6-1: Formats compatible with the 9500 Communication Group Format Name SX-III, SX-IVA SX-IVB ITI SX-V Description Handshake Format Group Sends a 5-digit account code in a Bell 103 format with 2225 Hz checksum. The data is decoded into English account information.
Compatible Reporting Formats 6.2 Format Numbers Used In Printer Output In a printed report the format used by a calling panels is listed as a number, that number represents a particular format. Table 6-2 lists these numbers along with the corresponding format.
Model 9500 Central Station Receiver Installation/Operation Manual 6.3 Using Contact ID Format !WARNING! If you are receiving Contact ID format on your 9500 receiver you must use SK Expanded automation protocol. The 9000 automation protocol does not support Contact ID reporting format.
Section 7 Troubleshooting & Maintenance This section contains a list of possible error messages and a troubleshooting process for each. 7.1 Error Messages Table 7-1 lists the error messages that are displayed on the LCD of the receiver as well as the message sent to the printer. There are two types of error messages that are displayed and printed, line card communication errors, and system event errors.
Model 9500 Central Station Receiver Installation/Operation Manual Table 7-1: Error Messages LC Error Sys Error LCD Messages Printer Message Description What to Do Communication Communication Error Error, Panel Requested Re-send There was a communication error between the panel and the receiver and the receiver asked the panel to re-send the message. If it continues test the panel. Possible Incomplete Possible Incomplete Call The receiver missed information in the call sequence.
Troubleshooting & Maintenance Table 7-1: Error Messages LC Error Sys Error 151059 LCD Messages Printer Message Description What to Do Verify that messages are acknowledged to any printers, automation software, and while in manual mode. Msg Queue Full Message Queue Full Messages can be sent to automation computer, a printer or can be manually acknowledged. If one or more of these devices does not respond to messages being sent or manually acknowledged, the message queue will fill up.
Model 9500 Central Station Receiver Installation/Operation Manual Table 7-1: Error Messages LC Error 7-4 Sys Error LCD Messages Printer Message Description What to Do DC Input Low DC Input Low The backup battery is checked continually every second. This message would be displayed if the backup battery setting were set to “DC Bkp”. See Section 5.4.4. Indicates a low when the voltage drops to 10.2 VDC or lower. Check the connection to the DC power supply. Verify the output from DC power supply.
Troubleshooting & Maintenance 7.2 Troubleshooting Process Before you call Technical Support you may be able to solve the problem yourself by following these procedures. 1. Verify that a problem exists. 2. Check Fault Status. This can be done by pressing the read: . If the system fault LED in on the display will Press the down arrow to view fault messages. 3. Check the manual for suggestions or solutions. 4. Check connections. 5. Isolate the problem. Remove other devices that may be interfering. 6.
Model 9500 Central Station Receiver Installation/Operation Manual 7.3 Replacing the 9500 Fuse If the AC Power light is off or flashing and the 9500 has 120 VAC of power, check the 9500 fuse. If the fuse needs to be replaced, follow the steps below. 1. Remove power from the 9500. 2. Locate the fuse cap on the back of the 9500 as shown in Figure 7-1. Figure 7-1 Replacing the Power Supply Fuse 3. Using a flathead screw driver, gently turn the fuse holder counterclockwise to remove. 4.
Troubleshooting & Maintenance 7.4 Safe Mode Safe mode can be used to reset User #01 access code back to default of 9500 regardless of its present setting. For Example, if the code for the installer (User #01) is lost and additional programming is required the receiver can be restarted in safe mode to return User #01 to an access code of 9500. Follow these steps to initiate Safe Mode and default User code #01: 1. Follow the steps in Section 4.6.7 to restart the receiver.
Model 9500 Central Station Receiver Installation/Operation Manual 7-8 151059
151059 A-1 General Options Program Mode Options Display Options Operation Mode Choices Format Config.
Choices Display Options (cont.) Program Mode Options General Options (cont.) A-2 Format Config. (cont.) Choices 151059 Printer Virtual All SAI and HiSpeed HISPEED SK9000 ACRON 0 .. 9 0 .. F English Code Code English English Code Choices Packed Unpacked Zero and Space PULSE CID SIA BSFK Choices Table A-1: Programming Quick Chart If set to Space then zero characters are translated as a space, if set to Zero then a zero is sent as a zero. See Section 5.4.2.6.
General Options (cont.) Program Mode Options 151059 Communication (cont.) Display Options (cont.) Choices Automation Cfg. Par Port Com Port2 Com Port1 Port Functions Hold last event Choices Time (of heartbeat) Ack timeout Heartbeat Hex Format Clear Init String D (# Data Bits) S (# Stop bits) P (Parity) Port Monitor F (Flow Control) Init Str (Initialization String) Same as Com1 Edit Init String Baud Par (Parallel) Com1 Com2 Yes No Choices Comments 1 to 120 seconds See Section 5.4.3.
A-4 General Options (cont.) Program Mode Options System Options Communication (cont.) Choices Choices Choices Comments Printer Yes or No Yes = will annunciate if an event, trouble or fault condition occurs. Bkp Printer Yes or No No = no annunciation if an event, trouble or fault condition Auto Comp Yes or No occurs. Bkp Auto Comp Yes or No Default for all options: Yes. Battery Yes or No See Section 5.4.3.6. Annunciator * Listen In option must be set to No for UL installations.
A-5 Line Device Menu General Options (cont.) Program Mode Options Edit Line Add Device Message Queue Options Choices Off: 01 to 90% On: 10 to 99% Choices Pulse Format Handshake Sequence Enter Device # 5-digit Format Ack Duration* Max Wait† HS Duration* Format Group Sequence Number Use Defaults Copy Existing Event Release Sec. 1, 20 to 120 sec % Warning Lvl Choices The order in which the line card will output different handshakes. Number 1 is sent first and number 6 is sent last.
A-6 Choices Line Device Menu Edit Line (cont.) (cont.) Program Mode Options Line Options Pulse Format (cont.) Choices Threshold Fault Detect (Sample) Country Code dB Level On time Off time Number of Rings Direct Part (Partially Extended) Ack/Even (Ack on Even Round) Timeout (Interdigit Tm [ms]) 6-digit Format Choices 1-15 in 2.
A-7 Choices (cont.) (cont.) Line Device Menu Edit Line Program Mode Options Misc.
A-8 Choices (cont.) (cont.) Line Device Menu Edit Line Program Mode Options Line Gain Opt ITI Options Menu Ademco Auto Opt.
A-9 User List Line Device Menu (cont.) Program Mode Options Clear User Edit User Add User Clear Device View Device Rollins Copy Device(s) Choices List of users User Code User Profile List of users Line Card # Line Card # Line Card #(s) User Name Copy Existing Use Defaults Choices Choices Up to 16 characters. 4-9 digits Installer/Operator User name, code and profile Choose Line card(s) # Choose Line card Choose the target line card(s) #.
Model 9500 Central Station Receiver Installation/Operation Manual A-10 151059
Silent Knight Fire Product Warranty and Return Policy Limited Warranty Silent Knight warrants that the products of its manufacture shall be free from defects in materials or workmanship for five years from the manufacturing date code on the printed circuit board, if such goods have been properly installed, are subject to normal proper use, and have not been modified in any manner whatsoever.
• Product that is returned that has a board date code more than five years from date of manufacture will be repaired and the customer will be assessed the standard Silent Knight repair charge for that model.
Index Numerics 230 VAC ................................................................................................................................ 3-12 25-Pin Null Modem Cable ..................................................................................................... 3-16 9-Pin Null Modem Cable ....................................................................................................... 3-16 A Accessories ..............................................................................
G General Options ....................................................................................................................... 5-3 Grounding .............................................................................................................................. 3-13 H Handshake Duration .............................................................................................................. 5-38 Handshake Sequence ........................................................................
P PBX string .............................................................................................................................. 4-30 Phone Line Sample Rate ........................................................................................................ 5-45 PIN ........................................................................................................ 1-5, 4-6, 5-65, 5-66, 5-67 Port function ....................................................................................
151059 Index-4
7550 Meridian Circle Maple Grove, MN 55369-4927 763-493-6455 1-800-328-0103 Fax: 763-493-6475 © 2006 Silent Knight
