User`s manual

RETURN MERCHANDISE AUTHORIZATION (RMA) FORM
RMA Number:_____________________________________ Date:__________________________________
Name:___________________________________________________________________________________
Company:_________________________________________________________________________________
Address:_________________________________________________________________________________
City:______________________________________________ State:____________ Zip:________________
Phone Number: (________)_________________________________________________________________
Product Name/Model:________________________________ Purchase Date:________________________
Serial Number:___________________________________________________________________________
Problem(s) (please be specific): ______________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
_______________________________________________________________________________________
Please check additional items that you are returning (if applicable):
original package manual(s) software
accessories:___________________________________________________________________________
Tear off and return bottom portion.
LIMITED 5 YEAR WARRANTY
The Company warrants to the original buyer of this product that the hardware is free of defects in materials and
workmanship for a period of five years from the date of purchase from a reseller or dealer. Should this product fail
to be in good working order during the warranty period, the Company, at its sole option, will repair or replace the
defective product with an identical product or product having similar features and functionality as determined by
the Company.
If the product has been modified without written approval by the Company, or the failure is a result of misuse,
abuse or misapplication as determined by the Company, the warranty is void and the Company has no obligation
to repair or replace the product.
The customer is responsible for properly packing the defective product for shipment and for the cost of shipping
the product back to the Company. The Company will ship the repaired or replaced product via UPS Ground or US
Mail at no cost to the customer.
At the request of the customer, the Company will ship the repaired or replaced product via a faster mode of
shipment. The Company will pay for the cost of the shipping to return the product to the customer UP TO THE
COST OF SHIPPING VIA UPS GROUND. The customer is responsible for any shipping charges above the cost
of shipping via UPS Ground. This payment must be prepaid or included with the returned product, otherwise the
Company will ship the repaired product COD for the amount of the additional costs.
Before returning a product for repair or replacement, you must first obtain a Return Merchandise Authorization
(RMA) number from the Company's RMA Department by calling [phone]. To verify that the product is
within the five year warranty period, the customer must provide proof of purchase to the Company when requesting
a return authorization. The RMA number should be clearly displayed on the outside of the returned package and
on the accompanying RMA form. The Company will refuse any package without a RMA number.
Under no circumstance will the Company be liable for any direct, indirect, consequential or incidental damages
arising out of the use or inability to use the Company's products. Some states do not allow the exclusion or
limitation of liability for consequential or incidental damages, so the above limitations may not apply. The Company
reserves the right to make modifications in both hardware and software without prior notification.