Installation guide

15
Frequently Asked Questions
Q1: Why won't my DVD player work when I
move it over to the extended display?
A1: Some DVD playback software packages do
not support playing on a second display
adapter.
Q2: How come my open window will not move
over to the extended display?
A2: Restore down the open window before
moving it over to the extended display, also
make sure the open window is moved
completely over onto the extended display.
Q3: There are lines running horizontally up
and down my screen or the screen is
distorted.
A3: This is due to a low or unsupported refresh
rate setting. You can change this in Display
Properties/Settings/Advanced/Monitor.
Note: Select the USB 3.0 to DisplayPort 4K
Ultra HD Adapter and do not set the refresh
rate higher than what your monitor can
support.
Q4: Why can't I make the USB 3.0 to 4K Ultra