User`s guide

Customer Support
15
Customer Support
The Avid Xpress DV system is supported by Avid and your PC vendor.
Avid offers 30 days of installation-related phone support upon registration.
n
You must register your Avid Xpress DV system to take advantage of this
30-day support period. For instructions on registering, see “Registering
Your Avid Xpress DV Release 3.5 Product” on page 13.
If You Need Help
If you are having trouble using Avid Xpress DV:
1. Retry the action, carefully following the instructions given for that
task. It is especially important to check each step of your workflow.
2. Check these release notes for the latest information that might have
become available after the hardcopy documentation was printed.
3. Check the documentation that came with your Avid application or your
hardware for maintenance or hardware-related issues.
4. Visit the online Knowledge Center at www.avid.com/support. Online
services are available 24 hours per day, 7 days per week. Search this
online Knowledge Center to find answers, to view error messages, to
access troubleshooting tips, to download updates, and to read/join
online message-board discussions.
5. For Technical Support, please call 800-800-AVID (800-800-2843).
Technical Support Information
Avid has built and maintains one of the largest worldwide Customer
Support networks in the industry. All of Avid's Customer Support
representatives are trained and certified in a broad range of applications,
new operating systems, and storage and networking solutions. In addition
to this highly experienced staff, Avid Resellers and Rental Companies in
the major regions of the world have the capability to deliver various levels
of application and hardware support direct to the end user, with the full
backing of the entire Avid worldwide Customer Support organization.