User guide

• www.signwarehouse.com • SignWarehouse, Inc. • 2614 Texoma Drive, Denison, TX 75020
•Toll Free Phone: [phone] •Local Phone: [phone] •Fax: [phone]
32: Support Resources
Lifetime Technical Support: Ph: 800-966-1783
SignWarehouse Technical Support is available to diagnose and resolve problems
with the operation of hardware and software covered under the PSP support
package outlined below. With the exception of initial hardware setup, covered
Technical Support service does not include training, consultation, or problem
resolution related to defective consumables, missing merchandise or order
processing problems.
PSP Support: PrismJET DTx customers receive a 90 day Premium Support Package
with the purchase of the printer. Longer term PSP packages may be purchased at
the time of the purchase of the equipment or at any point during the initial 90
Day PSP support period. PSP Support includes:
• Initial equipment and software installation assistance
• Live toll-free telephone support
• Priority e-mail response
• Live chat support
• Remote desktop assistance
Telephone & Chat Support: SignWarehouse Technical Support is available by toll
free phone or live chat Monday - Friday 7am - 7pm CST and Saturday 9am - 4pm
CST. The Sign Warehouse Technical Support staff will endeavor to respond to your
questions within 24 hours of receiving your request at the Tech Support Dispatch
station. If you are not connected with a technician and must leave a message,
please leave a callback phone number by which you can be reached where you
have direct access to the equipment. This will facilitate faster resolution of your
issue.
E-mail & Knowledge Base Support: In addition to live telephone support and live
chat, you may opt to receive assistance via e-mail or by accessing the
SignWarehouse Technical Support Knowledge Base. The SignWarehouse
Knowledge Base is a searchable archive containing helpful FAQs, articles, training
videos, downloads & more and is available 24/7, 365 days a year.
Customer Service: Problems regarding sales orders, missing or back ordered items,
order or shipping errors, defective merchandise, order tracking and related issues
are handled by SignWarehouse Customer Service Department. To reach Customer
Service, please call 800-899-5655
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