User guide

• www.signwarehouse.com • SignWarehouse, Inc. • 2614 Texoma Drive, Denison, TX 75020
•Toll Free Phone: [phone] •Local Phone: [phone] •Fax: [phone]
31: Warranty Information
What Is Covered: SignWarehouse warrants to the original purchaser that the product enclosed with this Lim-
ited Warranty statement and used in the country of purchase will conform to the manufacturer’s specifications and
be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase
“as found on the installation report submitted to SignWarehouse”. If no installation report is on file at SignWare-
house, the warranty period begins based on the date product was shipped from SignWarehouse. An extended war-
ranty is available at additional cost. All service will take place at our Corporate Office.
Problem Resolution: If you have any problems whatsoever, contact SignWarehouse or your authorized re-
seller immediately. SignWarehouse will endeavor to fix the problem over the phone or by shipping replacement
parts. If it is determined that the necessary repairs cannot be made by the end user, the printer must be returned
to SignWarehouse for warranty repairs. In order to receive such services, the end user is required to contact Sign-
Warehouse Technical Support to obtain a Return Materials Authorization Number. The customer is responsible for
the shipping costs in both directions. The printer should be returned in its original packaging if possible. Shipping
damage due to improper packaging is not covered under this warranty.
Exclusions: This warranty covers only normal office-environment use in the country of original purchase.
SignWarehouse is not responsible for warranty service should the SignWarehouse label or logo or the rating label
or serial number be removed or should the product fail to be properly maintained or fail to function properly as
a result of misuse, abuse, improper installation, neglect, duty cycle abuse, improper shipping, damage caused by
disasters such as fire, flood, and lightning, improper electrical current, software problems, interaction with non-
SignWarehouse products, or service other than by an Authorized agent. Duty cycle abuse is defined as operation of
this printer beyond its nominal duty cycle; all repairs thereafter are to be billed on a time and materials basis.
Please Note: Capping stations are consumable items except in cases where there is mechanical or electrical fail-
ure upon initial installation. Print heads will not be covered by warranty if print head is clogged due to improper
maintenance, incorrect cleaning methods or not using SignWarehouse approved Inks. Postage, insurance, or ship-
ping costs incurred in presenting your PrismJET DTx for warranty service are the responsibility of the end user. Sign-
Warehouse shall not be held liable for the integrity and/or longevity of any text, photographic images, digitized
images, holographic images, graphics, patterned overlays, bar codes, or combination thereof that are produced,
generated, or otherwise transferred to printable media by the use of PrismJET DTx, JetPRO™ software or supplies
under this agreement. This limited express warranty and remedy provided above are exclusive and in lieu of all
other warranties, either express or implied, including but not limited to implied warranties of merchantability and
fitness for a particular purpose, which implied warranties of merchantability and fitness are hereby expressly ex-
cluded. There are no warranties which extend beyond the description on the face hereof. Unless stated herein, any
statements or representations made by any other person or firms are void. The duration of any express warranties
(all implied warranties having been expressly excluded) on your PrismJET DTx shall be limited to the duration set
forth above.
Neither SignWarehouse nor its affiliates shall be liable for any loss, inconvenience, or damage, including direct,
special, incidental, or consequential damages, resulting from the use or inability to use the PrismJET DTx, whether
resulting from breach of warranty or any other legal theory even if SignWarehouse has been advised of the
possibility of such damages. This Limited Warranty is governed by the laws of the State of Texas, United States of
America, and the venue for resolution of any and all disputes shall be resolved in Grayson County, TX. Some states
and/or countries do not allow limitations on how long an implied warranty lasts and some states and/or countries
do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclu-
sion may not apply to you unless such exclusions are permitted by applicable law. This limited express warranty
gives you specific legal rights, and you may also have other legal rights, which may vary, from state to state and/or
country to country.