User's Guide

1. The Control Unit powers up but the Mouthpiece does not work:

TROUBLE SHOOTING

• Check and replace the Remote Control battery

• Ensure the Remote Control is within 2 meters (6.8 feet) of the Control Unit

• Ensure the Control Unit is fully charged

• Check there is no fluid ingress within the USB connector

• Check there is no damage to the Control Unit or Remote Control

• If the above steps have been implemented, then contact the Snoozeal’s

Help/Support team

•

Check the Control Unit has adequate power to run a 20 minutes therapy session

• Ensure the Remote Control is within 6.8 feet (2 meters) of the Control Unit

• Check there is no fluid ingress within the USB connector

• Check there is no damage to the mini USB connector

• Check there is no damage to the Mouthpiece

• If the above steps have been implemented, then contact the Snoozeal’s

Help/Support team

2. The Remote Control does not connect to the Control Unit: