FAQ

Frequently Asked Questions
Here are answers to the most common questions we
receive. If you still need to reach us,send your question via
email to [e-mail] and we’ll respond very quickly.
Q: What does it mean when I see the CertiPUR-US
®
seal on a product?
A:
It means the foam in the bedding or upholstered
furniture has been tested to meet CertiPUR-US
®
rigorous
standards for emissions, content, performance, and
durability. Specically, the foam is:
o Made without ozone depleters
o Made without PBDE ame retardants
o Made without mercury, lead and heavy metals
o Made without formaldehyde
oMade without phthalates regulated by the
Consumer Product Safety Commission
oLow VOC (Volatile Organic Compound) emissions
for indoor air quality (less than 0.5 parts per million)
Q: I saw the CertiPUR-US
®
seal on display in a store,
but I do not see this brand listed on your website.
How do I know if it really contains certied foam?
A:
We keep the listings on our website updated weekly. If the
company you are buying from is promoting its participation
in the CertiPUR-US
®
program and it is not listed on our site,
please send specic information to [e-mail] and
we will follow-up. It could be that the company is misusing
our logo and its products do not contain certied foam—in
which case we will take swift legal action. More likely, the
company is legitimately using certied foam, but hasn’t
taken the time to take the necessary steps to be registered
with the program. That process includes our verifying
they are purchasing foam from one or more of the foam
producers who are part of the CertiPUR-US
®
program. A
list of those companies meeting our requirements can be
found at www.certipur.us/listings.
Q: A company on the Internet says you certify their
mattresses but I do not see the company listed on
your website. Are their mattresses certied?
A:
We do not certify mattresses, product lines, or companies.
We only certify exible polyurethane foam. Our
certication is held by the manufacturer of the exible
polyurethane foam and use of our seal is conveyed to
their customers who verify that they use CertiPUR-US
®
-
certied exible polyurethane foam. Check to see if the
company you are considering purchasing from is listed as
a company that sells products containing CertiPUR-US
®
certied foam at www.certipur.us/listings.
Q: Whom do I contact about a problem with one of
your mattresses?
A:
We don’t sell mattresses! The CertiPUR-US
®
program is a
not-for-prot organization that focuses on certication
of exible polyurethane foam contained in bedding
and upholstered furniture to assure low emissions and
high performance, among other things. For information
concerning a bedding or upholstered furniture product
you have purchased or a warranty, we recommend you
contact the manufacturer or retailer directly.
Q: You certify foam to be “low” in emissions. I see ads
that say “no” emissions. Isn’t it better to have “no”
emissions and “no” o gassing?
A:
Unless you are talking about very clean stainless steel,
there are few things on this planet that do not “o gas”
to some extent, including your own body! When you
buy products that carry the CertiPUR-US
®
seal, you