User Manual

SIGLENT
SSG3000X User Manual 101
Chapter 5 Service and Support
5.1 General Inspection
1. Inspect the shipping container
Keep the damaged shipping container or cushioning material until the contents of the
shipment have been completely checked and the instrument has passed both electrical
and mechanical tests.
The consigner or carrier will be responsible for damages to the instrument resulting from
shipment. SIGLENT will not provide free maintenance or replacement.
2. Inspect the instrument
If the instrument is found to be damaged, defective or fails in electrical or mechanical tests,
please contact SIGLENT.
3. Check the accessories
Please check the accessories according to the packing list. If the accessories are
incomplete or damaged, please contact your SIGLENT sales representative.
5.2 Troubleshooting
Before calling SIGLENT, or returning an SSG for service, perform the quick checks listed
below. This check may eliminate the problem.
If the problem remains still, please contact SIGLENT and provide your device information
of the SSG (Get method: UTILITY->System Info).