Sierra Wireless AirCard 770S Mobile Hotspot User Guide 4112754 Rev 2
Preface Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
Sierra Wireless Mobile Hotspot User Guide Patents This product may contain technology developed by or for Sierra Wireless Inc. This product includes technology licensed from QUALCOMM®. This product is manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more patents licensed from InterDigital Group and MMP Portfolio Licensing. Copyright © 2013 Sierra Wireless. All rights reserved. Trademarks AirCard® is a registered trademark of Sierra Wireless.
Contents Get Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Know your device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Manage your device and settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Power button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Status LED indicator . . . . . . . . . . . . . . . . . . . . . .
Sierra Wireless Mobile Hotspot User Guide Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Adjust Wi-Fi settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Adjust display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Recharge the battery . . . . . . . . . . . .
Contents Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 What do I do if I forget my Wi-Fi Password . . . . . . . . . . . . . . . . . . . . . . . . . 55 What do I do if I forget my Admin Login or the Unite Manager homepage URL? 55 How do I disconnect from the mobile broadband network? . . . . . . . . . . . . . 55 The Connect / Disconnect button on the Unite Manager homepage doesn’t work.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sierra Wireless Mobile Hotspot User Guide Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 SIM not installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 SIM Error — Check SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 SIM Locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 SIM MEP Locked . . . . . . . . . .
1 1: Get Started This chapter provides an overview of the AirCard 770S Mobile Hotspot features, and instructions on how to set up your mobile hotspot and connect to the Internet. Know your device Your mobile hotspot enables you to create a Wi-Fi network anywhere there is cellular network coverage. You can use that Wi-Fi network to connect your laptop and other Wi-Fi capable devices to your network provider’s mobile broadband network and connect to the Internet.
Sierra Wireless Mobile Hotspot User Guide Manage your device and settings You can manage your device and change settings using: • The device’s LCD touchscreen (see page 10) • The Unite Manager homepage (see page 14) Power button Table 1-1: Power button usage Desired result Action Turn mobile hotspot on Press and hold the power button for two seconds. Turn mobile hotspot off Press and hold the power button for two seconds.
Get Started LCD screen elements Icons on the LCD screen’s top row indicate the status of the mobile hotspot, and several screen elements can be tapped to configure Wi-Fi and device settings, view data usage details, and view system alerts and carrier messages.
Sierra Wireless Mobile Hotspot User Guide Table 1-2: LCD homescreen elements (Continued) Element Indicates The type of network available.* 4G LTE — LTE 4G — HSPA, HSPA+ Edge — EDGE The orange bars indicate network activity by radiating in and out when data is being received or transmitted. Your 4G LTE wireless device will indicate which of AT&T’s wireless networks you are connected to. 4G LTE: Connected to AT&T’s 4G LTE network. 4G*: Connected to AT&T’s HSPA+ network.
Get Started Accessories • Micro USB cable — Used mainly for recharging the battery, although you can also use it to tether the mobile hotspot to your computer • Wall charger — Used with the USB cable to recharge the battery or to power the mobile hotspot from a wall socket Power sources You can power your mobile hotspot from: • Rechargable battery included with the mobile hotspot • Wall socket using the wall charger and USB cable • USB port on your computer Set up and connect to the Internet Inst
Sierra Wireless Mobile Hotspot User Guide mobile hotspot automatically searches for and connects to your network provider’s mobile broadband network. Note: Your mobile hotspot does not need to be connected to the computer with the USB cable to connect to the Internet. The USB cable is used mainly for recharging the battery. (You can also connect to the Internet with the mobile hotspot tethered to the laptop with the USB cable.) 2. Connect your computer or other device to your Wi-Fi network. a.
Get Started To log in as Administrator: 1. On the Unite Manager homepage, place your cursor in the Sign In field and type attadmin (the default Admin Login). 2. Click Sign In.
Sierra Wireless Mobile Hotspot User Guide • Guest Wi-Fi Password — When enabled, guests can use this password to access the Guest Wi-Fi network. You can change these passwords on the Unite Manager homepage, http://attunite.
2 2: Use Your Mobile Hotspot This chapter provides information on how to use your mobile hotspot. Note: To change settings you need to be logged in as Administrator. See Set up and connect to the Internet on page 13. View data usage You can view an estimate of your data usage (not accurate for billing purposes) on the Unite Manager homepage and on the LCD’s home screen.
Sierra Wireless Mobile Hotspot User Guide On the Unite Manager homepage: The Unite Manager homepage shows the data usage for the current billing cycle (for monthly plans) or for the pre-paid plan, and for the current broadband session. 1. Log in as Administrator. The data usage information appears for the Billing Cycle and for the current Session. 2.
Use Your Mobile Hotspot Add a device manually 1. On the wireless device you want to add to your network, view the list of available Wi-Fi networks. 2. Connect to the network that corresponds to your mobile hotspot network, as displayed on the LCD. 3. When prompted, enter the Wi-Fi password for your mobile hotspot network. The Wi-Fi password is displayed on the mobile hotspot LCD screen. (If the screen has turned off to save power, press and quickly release the power button to wake up the screen.
Sierra Wireless Mobile Hotspot User Guide 2. Click Wi-Fi. 3. Click WPS for either the Main Wi-Fi or Guest Wi-Fi. 4. Choose the WPS method you want to use: · If the device you want to connect has a WPS button: Click WPS button pairing, and then within two minutes (120 seconds) press the device’s WPS button, or · If the device you want to connect has a WPS PIN associated with it: Click Enter WPS PIN, and then enter the device’s WPS PIN.
Use Your Mobile Hotspot 2. Tap On to enable the network, or tap Off to disable it. To disable or enable your Guest Wi-Fi network: 1. From the home screen, tap Wi-Fi > Guest Wi-Fi. 2. Tap On to enable the network, or tap Off to disable it. On the Unite Manager homepage: To disable either Wi-Fi network, or to enable the Guest Wi-Fi network (Main Wi-Fi must be enabled from the LCD touchscreen): 1.
Sierra Wireless Mobile Hotspot User Guide 2. Click Wi-Fi. 3. In the Wi-Fi Info section, click Turn Off (or Turn On) for the network you want to disable (or enable). Set maximum number of connected devices You can connect up to ten wireless devices to the mobile hotspot. These connections are shared between the hotspot’s Main and Guest Wi-Fi networks.
Use Your Mobile Hotspot 2. Tap Max Wi-Fi Devices. 3. Tap or Guest. to adjust the number of connections available for Main or On the Unite Manager homepage 1. Log in as Administrator. 2. Select Settings > Wi-Fi > Basic. 3. From the Max Wi-Fi Devices drop-down box, select the desired allocation. 4. Click Submit. (Submit button appears once you make a selection.) Rev 2 Jan.
Sierra Wireless Mobile Hotspot User Guide View / block connected users Note: Whenever you block or unlock users, the hotspot resets to activate the new settings. Any devices connected to the hotspot will be disconnected when the hotspot resets. To view a list of devices connected to your mobile hotspot and block undesired users: On the LCD touchscreen: To view connected devices: 1. From the home screen, tap Wi-Fi > Devices. A list of devices connected to the Main Wi-Fi and Guest Wi-Fi networks appears.
Use Your Mobile Hotspot To view a list of blocked devices: 1. From the home screen, tap Wi-Fi > Block List. 2. Tap View Blocked Devices. A list of blocked devices appears. To unblock a device, giving it access to your network: 1. From the home screen, tap Wi-Fi > Block List. 2. Tap View Blocked Devices. A list of blocked devices appears. (Note: The View Blocked Devices button appears and is active only if the block list is turned on.) Rev 2 Jan.
Sierra Wireless Mobile Hotspot User Guide 3. Tap the device you want to unblock. 4. Tap Unblock. On the Unite Manager homepage: To view connected devices: 1. Log in as Administrator. A list of Devices Connected to the Main Wi-Fi and Guest Wi-Fi networks appears in the left column of the screen. If you notice a Wi-Fi device that you do not recognize, you can block that device from connecting to your Wi-Fi network. To block a device: 1. Click the device name. The device details appear. 2.
Use Your Mobile Hotspot To unblock a device, giving it access to your network: 1. From the Unite Manager homepage, click Wi-Fi > Mac Filtering. The Black List shows all blocked devices. (Note: The Black List appears and is active only if MAC Filter Mode is set to Black List.) 2. Click beside the device you want to unblock. Configure mobile broadband Set auto connect options By default, the mobile hotspot automatically connects to AT&T’s mobile broadband network.
Sierra Wireless Mobile Hotspot User Guide 3. Select the Network Mode that the device can connect to (for example, Auto, 4G LTE only, 4G only, etc.) Note: For most users, it’s best to leave the default setting (Auto). When this option is selected, your mobile hotspot connects to the fastest service available. If you change this setting, the mobile hotspot will not be able to connect if the option you choose is not available.
Use Your Mobile Hotspot · Always — The mobile hotspot automatically attempts to connect to the mobile broadband network when powered on. You may incur additional roaming charges if you are outside of your network provider’s coverage area. 4. From the Network Mode drop-down menu, select the network modes that the device can connect to (for example, Auto, 4G LTE only, 4G only, etc.) Note: For most users, it’s best to leave the default setting (Auto).
Sierra Wireless Mobile Hotspot User Guide 2. For any message in the list, tap the message to read the full text. To delete a message: 1. Tap the desired message. 2. Tap Delete. On the Unite Manager homepage: If you have logged in as Administrator, the Messages icon on the side menu indicates if you have unread network messages. To view messages: 1. Log in as Administrator. 2. Click Messaging. A list of messages appears, showing the first portion of the text. 3.
Use Your Mobile Hotspot View alerts Your mobile hotspot displays alerts to advise you of the device status. On the LCD touchscreen: On the home screen, the Alerts bar indicates that you have system alerts. To view alerts: 1. On the home screen, tap the Alerts bar. 2. Read each alert that appears and follow any displayed instructions. Tap the ‘>’ button to show the next alert. Note: Alerts remain as long as the issues that cause them are active.
Sierra Wireless Mobile Hotspot User Guide Battery Battery life The mobile hotspot, by default, is configured to optimize battery life.
Use Your Mobile Hotspot · Wi-Fi Range — Tap Wi-Fi Range, then select Standard (best battery life). On the Unite Manager homepage: 1. Log in as Administrator. 2. Click Wi-Fi. 3. Adjust any of these settings in the Options section: · Wi-Fi Standby — From the drop-down box, select a shorter time period. (The shorter the time, the longer the battery life.) · Wi-Fi Range — Select Standard (best battery life). 4. Click Submit. (Submit button appears once you make a selection.) Rev 2 Jan.
Sierra Wireless Mobile Hotspot User Guide Adjust display settings On the LCD screen: 1. On the home screen, tap Settings > Screen. 2. Adjust any of these settings: · Screen Brightness — Tap Screen Brightness, then select Dim. · Screen Timeout — Tap Screen Timeout, then select a shorter time period. On the Unite Manager homepage: 1. Log in as Administrator. 2. Click Settings > General > Device. 3. Adjust any of these settings in the Screen section: · Screen Brightness — Select Dim.
Use Your Mobile Hotspot Recharge the battery The battery comes partially charged. You can recharge the battery from a wall socket or from the USB port on your computer. To recharge the battery from a wall socket (Fastest option): 1. Attach one end of the micro USB cable to the mobile hotspot and attach the other end to the wall charger (included). 2. Plug the wall charger into a wall socket. The battery icon includes a lightning bolt to indicate that the battery is charging.
Sierra Wireless Mobile Hotspot User Guide Security Change Wi-Fi network names and passwords The network names and passwords for the Main and Guest Wi-Fi networks can be customized in the mobile hotspot’s Unite Manager homepage. 1. On the Unite Manager homepage, log in as Administrator. 2. Click Settings > Wi-Fi > Basic. 3. If desired, change the Main or Guest Wi-Fi network names and passwords. 4.
Use Your Mobile Hotspot 3. If desired, change the name used to access Unite Manager (maximum 31 characters). 4. If desired, change the Admin Login (maximum 31 characters). 5. Click Submit. (Submit button appears once you make a selection.) Change device encryption security settings To set the Wi-Fi encryption options: 1. On the Unite Manager homepage, log in as Administrator. 2. Click Settings > Wi-Fi > Advanced. 3. Select the desired encryption options. The Wi-Fi encryption options (for 802.
Sierra Wireless Mobile Hotspot User Guide · WPA/WPA2 Personal — Strong security supported by most Wi-Fi devices (Use this if you want to connect Wi-Fi devices that do not support WPA2 Personal AES.) · None — Not recommended. Anyone can access your Wi-Fi network without a password and you are responsible for charges incurred. The options available depend on the Wi-Fi Mode. If you want to choose a Wi-Fi encryption other than WPA2 Personal AES or WPA/WPA2 Personal: a. Change the Mode to 802.
Use Your Mobile Hotspot Update mobile hotspot software and firmware An alert is sent to your mobile hotspot whenever a new software or firmware update for the hotspot becomes available. To install the new software: On the LCD touchscreen: 1. From the home screen, click Settings > Software Update. 2. Click Check for update. 3.
Sierra Wireless Mobile Hotspot User Guide 3. Click Check for updates. 4. If an update is available, either: · Click Continue to load the update immediately, or · Click Postpone and select the number of hours to wait before the update loads Replace the SIM card Your mobile hotspot comes with the SIM card inserted. If you need to replace the SIM card: 1. Open the SIM card cover. 2. Remove the existing SIM card (if present) — push the SIM card in to unlock it, then pull it out of the slot.
Use Your Mobile Hotspot 3. Insert the new SIM card — push the SIM fully into the slot. 4. Close the SIM card cover. Rev 2 Jan.
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3 3: Advanced Settings This chapter provides information on how to change advanced settings. The advanced settings enable you to configure various aspects of the device such as Wi-Fi settings, WAN settings, router settings, etc. Hotspot software Install driver for USB tethering By default, a host driver is installed the first time you connect your mobile hotspot to the computer via the USB cable.
Sierra Wireless Mobile Hotspot User Guide Download (backup) and restore settings The mobile hotspot allows you to download (backup) and restore your hotspot (router) settings. This is useful if you have more than one device and you want the same settings on both, or to save your settings before doing a factory reset or changing the settings. To download (backup) hotspot settings: 1. On the Unite Manager homepage, log in as Administrator. 2. Click Settings > General > Software and Reset. 3. Click Save.
Advanced Settings 3. Select the desired options: · Mode — The WLAN protocol being used. The recommended value is 802.11 B/G/N, which supports the widest range of data rates and network technologies. · Wi-Fi Channel — The Wi-Fi channel used. The recommended value is Auto, which chooses the channel that will provide the least interference. · RTS Threshold — The smallest packet size (in bytes) used by the Request to Send/Clear to Send handshaking protocol. The recommended value is 2347.
Sierra Wireless Mobile Hotspot User Guide Note: Only one list can be active at any time — either the block (black) list or the allow (white) list. Note: The MAC filtering black list is also referred to as the block list. See View / block connected users on page 24 for another method of blocking connected devices. Block list To block devices from connecting to your Main or Guest Wi-Fi networks (black list): 1. On the Unite Manager homepage, log in as Administrator. 2.
Advanced Settings 4. Click beside the device. 5. Click Submit. (Submit button appears once you make a selection.) Security Enable SIM security If desired, you can create another level of security by setting up a PIN number that must be entered before you can view the information available to an Administrator or change the mobile hotspot settings on the Unite Manager homepage.
Sierra Wireless Mobile Hotspot User Guide 4. Enter your PIN and click Submit. You are allowed 5 attempts to enter the correct PIN. If you run out of available attempts the PIN will be locked. If this happens, contact your network provider to receive a PUK number to unlock the PIN. Configure mobile broadband View WAN information To view network information, such as the active network, connection status, signal strength, etc.: 1. On the Unite Manager homepage, click About.
Advanced Settings 3. Select Enable beside Port Forwarding. The Port Forwarding list will appear. Incoming traffic is forwarded to specific ports and devices on your network (using their local IP addresses). Note: Port forwarding creates a security risk. When not required, port forwarding should be disabled. 4. Enter the port forwarding information and click Submit. (Submit button appears once you make a selection.
Sierra Wireless Mobile Hotspot User Guide 3. Select the Port Filtering Mode: · Black List (Block list) — Specific applications not allowed to access the Internet · White List (Allow list) — Specific applications allowed to access the Internet Note: Only one list at a time can be active, either a Black List or a White List. 4. Identify the ports to filter — enter a meaningful label that describes the service, and the port and communication protocol being used. 5.
Advanced Settings 3. In the LAN section, select On beside VPN Passthrough, and click Submit. (Submit button appears once you make a selection.) Configure APN details Your mobile hotspot comes preconfigured with the APN (Access Point Name) for AT&T preconfigured. The APN is checked to determine the type of network connection to establish. To add an APN for another network: 1. On the Unite Manager homepage, log in as Administrator. 2. Click Settings > Network > APN. 3.
Sierra Wireless Mobile Hotspot User Guide To remove an APN entry: 1. Click beside the APN entry. Enable DMZ In a DMZ (demilitarized zone) network configuration, a computer runs outside the firewall in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer of protection for the rest of the network. To enable DMZ and designate a computer to screen incoming traffic: 1. On the Unite Manager homepage, log in as Administrator. 2. Click Settings > Router > Basic. 3.
Advanced Settings 2. Click Settings > Router. 3. Enter the desired information in the LAN section. If the DHCP Server is enabled, it automatically assigns an IP address to each device on the network and manages their configuration information. The DNS mode setting specifies how the DNS servers are obtained. If you select Auto, the servers use the DNS relay specified by the Internet provider. 4. Click Submit. (Submit button appears once you make a selection.) Rev 2 Jan.
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4 4: Frequently Asked Questions This chapter provides answers to questions you may have about your mobile hotspot. (Also see Troubleshooting on page 59.
Sierra Wireless Mobile Hotspot User Guide The Connect / Disconnect button on the Unite Manager homepage doesn’t work. The Connect / Disconnect button can be used only when you are logged in as Administrator. To log in as Administrator: 1. Place your cursor in the Sign In field on the Unite Manager homepage and type the Admin Login (default attadmin). 2. Click Sign In. How can I extend the life of the battery? For information on extending the life of the battery, see Battery life on page 32.
Frequently Asked Questions How do I find my computer’s IP address? The steps for finding your computer’s IP address depend on the operating system. Windows 7 / Vista / XP 1. Open the command prompt window. a. Click Start > Run. b. Type cmd or command and click OK. 2. At the command prompt, type ipconfig and press Enter. 3. Write down the IP address for the entry that relates to the wireless network connection. (The IP address may be listed under “IPv4 Address” or something similar.) Windows 8 1.
Sierra Wireless Mobile Hotspot User Guide 3. Write down the Physical address for the entry that relates to the wireless network connection. (It appears as a series of numbers and letters. This is the MAC address of your wireless adapter.) Windows 8 1. In the Charms bar, click the Search icon. 2. Select Command Prompt. 3. At the command prompt, type ipconfig /all and press Enter. 4. Write down the Physical address for the entry that relates to the wireless network connection.
5 5: Troubleshooting This chapter provides suggestions for troubleshooting problems that may arise when using your mobile hotspot. The Wi-Fi network name does not appear in the list of networks. Refresh the list of networks. 1. Ensure that the Wi-Fi setting on your laptop (or other device) is turned on. 2. Ensure that Wi-Fi is enabled on the mobile hotspot. The Wi-Fi icon on the LCD should be blue (not gray). If you need to enable Wi-Fi on the mobile hotspot: 1.
Sierra Wireless Mobile Hotspot User Guide Unable to connect a computer running Windows® Vista® to the mobile hotspot. Microsoft has a known issue whereby computers running Windows Vista cannot obtain an IP address from certain routers. More information and a fix are available at http://support.microsoft.com/kb/928233 or go to the Microsoft support web site and search for knowledge base article 928233. My computer (or other Wi-Fi device) loses its Wi-Fi connection to the mobile hotspot.
Troubleshooting Note: When you reset the hotspot, any currently connected devices will lose access and will have to be reconnected after the hotspot restarts. On the LCD touchscreen: 1. On the home screen, tap Settings > Factory Reset. 2. Tap Yes. 3. Tap Begin Reset. 4. After the device has reset, click Restart. 5. Reconnect your Wi-Fi devices. On the Unite Manager homepage: 1. On the home page, click Settings > General > Software and Reset. 2. Click Reset. 3. Click Begin Reset. 4.
Sierra Wireless Mobile Hotspot User Guide Temperature-related alerts The mobile hotspot is designed to work over a wide temperature range. (See Environmental specifications on page 65 for details.) The mobile hotspot will shut down automatically if it goes out of the supported temperature range. Move the device to an area where the temperature is more suitable and, if the mobile hotspot is too warm, make sure the area is well-ventilated and air can circulate around the device.
Troubleshooting Table 5-1: Connection alerts (Continued) Alert Rev 2 Jan.
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6 6: Specifications Mechanical specifications Table 6-1: Mechanical specifications Weight 105g (3.70 oz.) Length 109.9 mm (4.33 in.) Width 69.12 mm (2.72 in.) Thickness 15.5 mm (0.61 in.) Environmental specifications Table 6-2: Environmental specifications Operating temperature 0° C to 35° C (32° F to 95° F) Storage temperature -10° C to +60° C, 96 hours (14° F to 140° F) Supported RF bands Table 6-3: Supported RF bands Technology Rev 2 Jan.
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7 7: Regulatory and Safety Information Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (that is, have errors), or be totally lost.
Sierra Wireless Mobile Hotspot User Guide Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, legal action, or both. Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. The mobile hotspot may be used normally at this time. • While operating a vehicle The driver or operator of any vehicle should not use a wireless data device while in control of a vehicle.
Regulatory and Safety Information Where appropriate, the use of the equipment is subject to the following conditions: Note: (EMI) – United States FCC Information – This equipment has been tested and found to comply with the limits pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation.
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Index A H About, details, 38 accessories included, 13 add a wireless device, 18 Admin Login, 15 change, 36 forgot, 55 alerts, 31 troubleshooting, 61 view, 31 APN, configure, 51 auto connect, 27 homepage, accessing, 14 B battery, 32 inserting, 13 life, extend, 32 recharging, 35 block users, 24 C change, 36 connect / disconnect button, 56 connect to the Internet, 13 connected devices maximum number, 22 number, 56 I icons on the LCD, 11 Internet, connect to, 13 IP address, 57 L LAN options, 52 LCD, 10 i
Sierra Wireless Mobile Hotspot User Guide security credentials, 15 forgot, 55 settings, download and restore, 44 SIM card, inserting, 40 security, enable, 47 SMS messages, 29 software update, 39 specifications, 65 T text messages. See SMS messages.
