Installation guide

Troubleshooting the SIERRA™ plus film digitizer 1-69
VIDAR Film Digitizer Installation Guide
Symptom Corrective action
LED remains dark, in spite of using
proper power-on procedure described
later in this chapter.
1. Assure wall outlet is providing AC power: obtain
another electrical device known to be working, and
plug it into that AC wall outlet.

If other device doesn’t work, AC power is not
available at that wall outlet. Get help from
building services.

If other device does work, AC power is available
from that outlet. Go to step 2.
2. With power applied to digitizer, look into digitizer film
entrance slot. If you see light coming from inside
digitizer, power is on. For this condition (LED dark,
internal light on), get qualified technical help.
3. If you have another Sierra film digitizer, try its power
supply.

If digitizer works with other power supply, original
power supply is defective. Obtain replacement
VIDAR SIERRA
power supply from your system
integration specialist.
Do not substitute any
other power supply.

If digitizer does not work with other power supply,
digitizer is defective. Get qualified technical help.
Film repeatedly moves and stops
during scanning.
1. Increase memory allocation for scanning software.
(Especially if scanning at high resolutions, memory
allocation must be sufficient to accept data stream
from digitizer.)
2. If scanning to disk, assure sufficient space is
available on disk drive.
3. Assure PC has enough memory available to support
scanning application. Close applications not needed
for image acquisition from digitizer.
4. If problem persists, get qualified technical help.
continued