Installation guide

Troubleshooting the SIERRA™ plus film digitizer 1-68
VIDAR Film Digitizer Installation Guide
Symptom Corrective action
After film is loaded and staged
properly, a few minutes later film is
pushed out of staging area.
When film is staged, it is over digitizer’s light path.
SIERRA’s ADC (Automatic Digitizer Calibration) feature
requires that light path be clear for proper background
calibration. Thus, if film remains in digitizer for more
than 5 minutes, it will be pushed up 1/4" (0.6cm) to
clear light path. Later, when you execute your
software’s
Scan
command, film will be re-staged before
it is digitized.
Scanning software’s auto-eject is not
activated, but films drop into exit tray
after a few minutes.
After film is scanned, it is still over digitizer’s light path.
SIERRA’s ADC (Automatic Digitizer Calibration) feature
requires that light path be clear for proper background
calibration. Thus, if film remains in digitizer for more
than 5 minutes, it will be ejected.
Film hangs above film damper after
being ejected.
Pull film damper away from exit tray to allow film to
drop. (Some films—usually 8" x 10" and smaller—
aren’t heavy enough to push past film damper.)
Digitizer has been off for several days.
First film misfeeds or jams.
Run three or four films through digitizer: load films one
at a time, then eject each one (or perform a scan on
each film, but this takes longer).
Suggestion: leave digitizer on at all times to prevent
this problem.
Can’t turn digitizer off. Can’t find
power switch.
S
IERRA
was designed to be powered continuously.
Under normal conditions, digitizer should remain on at
all times. If you must turn the digitizer on or off, see
“Applying and removing power,” later in this chapter.
After applying power, LED on front
keeps flashing yellow.
After power is applied, digitizer normally requires about
3.5 minutes to normalize and calibrate, during which
time the LED will flash yellow. If LED flashes yellow for
more than 5 minutes, reset digitizer or turn power off
and on again (both procedures described later in this
chapter).
continued