Installation guide

Troubleshooting the SIERRA™ plus film digitizer 1-67
VIDAR Film Digitizer Installation Guide
Operational problems
Symptom Corrective action
Film tilts or skews during scanning. 1. Assure individual films are loaded properly: bottom
edge of film parallel to rollers, left edge of film up
against digitizer body—as far left as it will go.
(Review “Loading a single film” in “Operating”
chapter.)
2. (Multi-film unit only) Assure multiple films are loaded
properly: Insert first film into entrance slot and allow
it to stage. Then insert remaining films—one at a
time—in front of first film. (Review “Loading multiple
films” in “Operating” chapter.)
3. Assure entrance tray is properly position (back
against digitizer body) and is clipped to digitizer
body. (Review “Install the entrance tray” in “Table-
top stand” or “Wall mounting” chapter.)
4. (Multi-film unit only) Check entrance tray film guide
assembly. Assure rollers in upper housing are
aligned with (directly in front of) rollers on entrance
tray. (Review “Install the entrance tray film guide
assembly” in “Table-top stand” or “Wall mounting”
chapter.)
5. Remove any foreign matter from film entrance slot.
6. Look into film entrance slot to observe rollers and
roller surfaces.
a. Foam rollers on left should be smooth and free of
debris.
b. Plastic rollers on right should spin freely. Raised
surfaces should be smooth.
7. If problem persists, get qualified technical help.
continued