Sprint Mobile Broadband USB Modem by Sierra Wireless ® AirCard 595U www.sprint.com © 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks are trademarks of Sprint Nextel.
Table of Contents Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Section 1: Basics of Your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 1A. Introducing the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . .
Section 3: Using the USB Modem on a Windows Computer . . . . . . . . . . . . . . . . . . . . .29 3A. Your USB Modem: The Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Starting Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Starting Sprint Connection Manager Automatically . . . . . .
3E. Frequently Asked Questions (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 What is Sprint Connection Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 If the connection is “always on,” am I always being billed? . . . . . . . . . . . . . . . . . . 83 How fast is the connection with Sprint Connection Manager? . . . . . . . . . . . . . .
3F. Troubleshooting Tips (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Problems, Causes, and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 GO Button Is Unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Searching for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome to Sprint We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the network, all your services will work the same. When it comes to mobile connectivity, the Sprint Mobile Broadband USB modem offers more freedom than ever before. No wires, no cables, just access to your data when you need it. The power of the Internet and company data is truly at your fingertips.
Introduction This User’s Guide introduces you to Sprint service and all the features of your new wireless Sprint Mobile Broadband USB modem.
Section 1 Basics of Your USB Modem
2
Section 1A Introducing the Sprint Mobile Broadband USB Modem In This Section l Your Sprint Mobile Broadband USB Modem l CDMA Networks l One Touch Activation l Package Contents l Care and Maintenance l About This Guide This section introduces the basic features and functions of your Sprint Mobile Broadband USB modem, what is included with your USB modem, and how to use this guide to get you started.
Your Sprint Mobile Broadband USB Modem The Sierra Wireless AirCard® 595U USB modem is a dual-band wireless USB modem. It enhances the functionality of your mobile or desktop computing devices by adding wireless data.
CDMA technology provides a variety of connectivity features, depending on your Sprint account (actual speed depends on the network conditions): v v v 1xEV-DO Rev. A (Sprint Power VisionSM) supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network). Average data rates are 600 kbps - 1.4 Mbps (downlink from the network) and 350-500 kbps (uplink to the network). 1xEV-DO Rev.
Package Contents Your Sprint Mobile Broadband USB modem package contains the following components: v Sprint Mobile Broadband USB modem by Sierra Wireless (Model AirCard 595U) v Rechargeable modem battery v USB extension cable v Getting Started guide v Installation CD containing the Sprint Connection Manager software (for Windows computers) and the Watcher Lite software (for Mac computers), warranty information, and this document Care and Maintenance As with any electronic device, the USB modem mus
v Do not handle or operate the USB modem while driving or operating a vehicle. Doing so may distract you from properly operating the vehicle. In some states and provinces, operating communication devices while in control of a vehicle is a criminal offense. About This Guide This user’s guide is designed to provide you with all the information you need to install and use your USB modem by Sierra Wireless (AirCard 595U).
Section 1B Getting Started With Your USB Modem In This Section l Getting Started l System Requirements l The USB Modem Software This section describes the basics of getting started with your USB modem, and how to look after your USB modem.
Getting Started CAUTION: Do not insert the USB modem into the USB slot until you have installed and run the software, and the software displays “No device.” Before you begin using your USB modem, you must: 1. Check that your computer has the system requirements listed below (“System Requirements”). 2. Install the Sprint Connection Manager software (for Windows) or the Watcher Lite software (for the Mac), located on the installation CD, onto your computer. See page 18 (Windows) or page 102 (Mac). 3.
To install and run the USB modem and accompanying Sprint Connection Manager software on a Windows computer, you will need the minimum system resources shown in the following table. USB slots One USB slot. (If your computer’s USB slot is vertical, use the USB extension cable. Do not use the USB modem or USB extension cable in a USB hub or in a USB slot on a keyboard.
If you are running Windows 2000 with Netscape Communicator Ensure your version of Netscape Communicator is 4.7 or higher. To verify that your version supports 128-bit encryption: 1. In Navigator, select Help > About Navigator. – or – In Netscape Communicator, select Help > About Communicator. 2. See the section “Contains encryption software from RSA Data Security, Inc.” If the next paragraph states “This version supports U.S. security,” you have 128-bit security.
Section 1C Getting Help In This Section l Visiting the Sprint Web Site l Contacting Sprint Customer Service l Troubleshooting This section describes where you can find more information on Sprint services, options, and troubleshooting problems you have encountered.
Visiting the Sprint Web Site Stop by www.sprint.com and log on to get up-to-date information on Sprint services, options, and more. You can also: v Review coverage maps. v Access your account information. v Add additional options to your service plan. v Purchase accessories. v Check out frequently asked questions. v And more. Contacting Sprint Customer Service You can reach Sprint Customer Service by: v v v Logging on to your account at www.sprint.com.
14
Section 2 Installing the USB Modem on a Windows Computer
16
Section 2A Installing the Software on a Windows Computer In This Section Getting Started This section explains how to install your Sprint Connection Manager software on a Windows computer. The process may vary, depending on the version of Windows that you are running. (If you’re using your USB modem on a Mac computer, see “Installing and Using the Software on a Mac Computer” on page 101.
Getting Started Note: For comprehensive instructions on installing the Sprint Connection Manager software and activating the USB modem, see the Getting Started guide. Before you can use your USB modem, you must first install the USB modem’s software and configure the USB modem for your computer. The installation process consists of: v v v v Software installation - Installing the Sprint Connection Manager software on your computer (described in this section).
n Use the default settings for the Destination Folder unless you have special requirements and an advanced understanding of computer configuration. (The Destination Folder dictates where the software is installed.) 3. When the “Installation Complete!” window is displayed, click Finish. 4. Run Sprint Connection Manager. (Double-click the program’s icon [ ] on your desktop.) 5. Wait for Sprint Connection Manager to start up and display “No device...”. 6. Slide the front panel off the USB modem. 7.
Warning: If the orientation of your computer’s USB slot or the thickness of your computer are such that pressure is applied to the USB modem’s end or side (as shown by the red circles in the drawings below), you may damage the USB modem or your computer. In such cases, do not insert the USB modem directly into your computer’s USB slot; use the USB extension cable instead. Windows detects the USB modem and installs the drivers for it. This may take a few minutes.
Se c t io n 2B Inserting and Removing the USB Modem In This Section l Inserting the USB Modem l Removing the USB Modem This section describes how to properly insert the USB modem and remove it from your computer.
Inserting the USB Modem To insert the USB modem into a notebook or desktop computer: © Holding the USB modem by its sides, insert it into the USB slot of your computer. Alternatively, you can attach the USB extension cable to your computer’s USB slot, and then connect the USB modem to the USB extension cable. Note: If your computer’s USB slot is vertical, use the USB extension cable. Do not insert the USB modem or USB extension cable into a USB hub or a USB slot on a keyboard.
S e c ti o n 2 C Setting Up Service (Windows) In This Section l Activating and Using Sprint Service l Preactivated USB Modem l Non-preactivated USB Modem: One Touch Activation l Non-preactivated USB Modem: Activation Wizard l Data Provisioning (IOTA) This section walks you through setting up service for your Sprint Mobile Broadband USB modem after you have installed the Sprint Connection Manager software (page 18) and inserted the USB modem.
Activating and Using Sprint Service Before using your USB modem, you must have a Sprint wireless network account set up. The process of setting up an account is called activation. When the USB modem is inserted and Sprint Connection Manager is started, it will detect whether the USB modem has been configured with an account (“preactivated”). If it has not, the “One Touch Activation” window or the Activation Wizard starts automatically.
Non-preactivated USB Modem: One Touch Activation If the “One Touch Activation” window has been displayed, click Yes to indicate that you’d like to have the network autoprogram your USB modem. Sprint Connection Manager will display “Updating User Profile.” If One Touch Activation is successful, Sprint Connection Manager will then display “Disconnected,” after which you are ready to connect to the network (click GO).
When you call Sprint, Sprint Customer Service will help you select your service plan and guide you through the activation process.
6. Click Finish to close the Activation Wizard. 7. Wait a few moments for the USB modem to automatically reset. Depending on your configuration, an IOTA session may automatically start. (See “Data Provisioning [IOTA]” on page 27.) After Sprint sets up your account on the network, your USB modem should be configured and ready for use. To learn about using the software, see “Using the USB Modem on a Windows Computer” on page 29.
28
Section 3 Using the USB Modem on a Windows Computer
30
Section 3A Your USB Modem: The Basics In This Section l Sprint Connection Manager l Starting Sprint Connection Manager l Starting Sprint Connection Manager Automatically l Sprint Connection Manager Window l Connection States (Mobile Broadband Window) l GPS Status (GPS Receiver Window) l System Tray Connection States l Determining the Type of Coverage l Attaching an External Antenna l Sprint Location Services l Powering the USB Modem On and Off l Controlling the Sprint Connection Mana
Sprint Connection Manager Sprint Connection Manager is the application that allows you to manage and monitor, on your Windows computer, the high-speed Sprint Power Vision (1xEV-DO) and Sprint Vision (1X) connection to the Sprint network. You use Sprint Connection Manager to: v Determine your signal strength and other network connection parameters (page 33). v Initiate data calls (page 50). v Access Sprint Location Services (page 43). v View call statistics (page 75) and messages (page 38).
Starting Sprint Connection Manager Automatically To set Sprint Connection Manager to start automatically whenever Windows starts: © From the General option in the Settings window (page 66), select Launch when Windows starts. Note: Changes to this setting apply only after you restart Windows. Tip: You can also set the connection to launch automatically whenever available. (See “GO automatically when ready” on page 69.
Mobile Broadband Window Menu Message area Indicator area Minimize Show/ hide details Exit Establish/ cancel a connection The text and icons in the Mobile Broadband window indicate the connection state (page 38), and, when disconnected, whether the USB modem is locked unlocked or (page 55). The Mobile Broadband window may display, depending on the connection state, some of the following icons: CDMA network signal strength, indicated by the number of bars.
1xEV-DO Rev. 0 transmit/receive icon: a data connection is active. The up arrow is animated (for example: transmitted to the network. The down arrow is animated (for example: received from the network. ) when data is being ) when data is being 1xEV-DO (Rev. 0 and Rev. A) transmit/receive icon: the data connection is dormant. The up and down arrows are gray. 1X transmit/receive icon: a data connection is active. The up arrow is black and animated when data is being transmitted to the network.
The text and icons in the GPS Receiver window indicate the following (described in the table that follows): v GPS status v GPS/Privacy status v Satellite status v Location information (when the GPS Receiver window is expanded) The GPS Receiver window may display, depending on the GPS/Privacy status and satellite status, some of the following icons and text. The icons’ ToolTips in Sprint Connection Manager provide more information. Privacy is on (you have not accepted the Privacy Consent Agreement).
Satellites Number of satellites used in the current GPS fix. Altitude Altitude, in feet. Last fix Date/time that the GPS values were last acquired. GPS Port The current NMEA port. (For information on NMEA, see “What is NMEA?” on page 90.) This information is useful when configuring a GPS application to use your GPS-capable device (page 90). Heading Current direction, in degrees.
v GO (GPS Receiver window) — Starts the NMEA output (page 91). v Stop (GPS Receiver window) — Ends the NMEA output. Connection States (Mobile Broadband Window) The Mobile Broadband window can display various connection and interaction states, including: v No device v Initializing v Updating User Profile… (See “Data Provisioning [IOTA]” on page 27.) v Searching for service...
Initializing Sprint Connection Manager is attempting to establish communication with the USB modem. Searching for service... Sprint Connection Manager is determining whether 1X or 1xEV-DO service is available. If this message persists, see page 94. Disconnected Sprint Connection Manager is ready to make a connection to the network or to use Sprint Location Services. The GO button is available; the signal strength icon ( ) and the roaming icon ( ) (if you’re roaming) are visible.
To end the connection, click Stop. Connected to NDIS This message applies only if Enable Network Adapter (NDIS) (page 69) has been selected. For a description, see “Connected” (above). Device locked The USB modem is locked, so that others cannot use the USB modem and your account. To use most of the features, you must unlock the USB modem (page 57). Device powered off The USB modem has been powered off (through Menu > Power Off Modem). To use the USB modem, select Menu > Power On Modem.
GPS Status (GPS Receiver Window) The GPS Receiver window displays the GPS status: v OFF v Validating v Searching v Acquired OFF GPS is not available or is turned off. To use GPS: 1. Ensure the USB modem is not powered off and the GPS Receiver window is displayed. © If the GPS Receiver window is not displayed, in Sprint Connection Manager select MENU > Settings > Sprint Location Services, and then select Enable Location Services and Display GPS Receiver.
NMEA output is being generated. (For information on NMEA, see “What is NMEA?” on page 90.) System Tray Connection States Sprint Connection Manager has an associated icon ( system tray. The icon reflects the connection state. ) that appears in the Sprint Connection Manager is not ready to connect to the network. Your USB modem is either locked (“Device locked”; page 40), not detected (“No device”; page 38), or powered off (“Device powered off”; page 40).
Determining the Type of Coverage The ToolTip over the signal strength indicator ( ) indicates the type of coverage you have (for example, 1X [synonym of 1xRTT] or 1xEV-DO): Tip: The type of coverage is also displayed in the lower left part of the Device Info & Diagnostics window under “Network Service” (page 78). Attaching an External Antenna You can improve the signal strength by attaching an external antenna (sold separately). To attach an external antenna: 1.
To use Sprint Location Services: 1. Ensure that, in the settings for Sprint Location Services (page 71), you have selected Enable Location Services and, if you will be using GPS applications, Display GPS Receiver, and you have accepted the Privacy Consent Agreement(s). 2. In Sprint Connection Manager, click Menu > Location & Search Services.
3. From the Location & Search window, enter or select the type of item you want to find. If you’ve previously entered search items, a drop-down list displays the last five items you’ve entered. Click Go. If more than a preconfigured period of time has elapsed since the last time you’ve submitted a location search, a window is displayed asking whether you want to get an updated (GPS) position fix.
When the USB modem is powered off, the menu option switches to Power On Modem, the Mobile Broadband window displays the message “Device powered off,” and the GPS Receiver window displays “OFF.” To power the USB modem on: © Select MENU > Power On Modem. Controlling the Sprint Connection Manager Window Expanding Sprint Connection Manager The Mobile Broadband window and, if supported and enabled (page 72), the GPS Receiver window each have two views: compact and expanded.
Mobile Broadband Window Compact view: Expanded view: When expanded, the Mobile Broadband window also displays the amount of data transferred during the current connection, and (only when disconnected) the lock state of the USB modem (locked or unlocked Section 3A: Your USB Modem: The Basics ).
GPS Receiver Window Compact view: Expanded view: When expanded, the GPS Receiver window displays location information (described in the table on page 36.
Minimizing Sprint Connection Manager To save space on your screen for other programs, you can minimize Sprint Connection Manager: © Click (in the upper right corner of Sprint Connection Manager). – or – Click the Sprint Connection Manager icon in the system tray. – or – Right-click the system tray icon and select Close Sprint Mobile Broadband. You can use the system tray icon to monitor the connection state (page 42). Tip: You can set Sprint Connection Manager to start minimized.
Sprint Connection Manager closes, and the Sprint Connection Manager icons disappear from the system tray. Note: If Enable Network Adapter (NDIS) (page 69) has been selected, after exiting Sprint Connection Manager you are still connected to the network (data may still be transferred). To manage the connection, use the Windows network connection icon in the system tray. Launching a Sprint Power Vision or Sprint Vision Connection To launch a connection: © Click GO in the Mobile Broadband window.
The connection is “active” when data transmission is occurring. If data transmission stops for a period of time (determined by the network), the connection becomes “dormant.” When you resume data traffic, the connection becomes active. To monitor the status of the connection, you can use the text (page 38) and icons (page 33) in the Mobile Broadband window, and the icon in the system tray (page 42). You can also view the amount of data transferred (page 53).
v v v Turn off the warning message for this data session only (“Do not ask again during this data session.”). Continue with the data connection (“Roam”), in which case you may be subject to roaming rates. End the data connection (“Cancel”). Note: This feature is available only if Roam Mode is set to Automatic (from the Sprint Mobile Broadband option in the Settings window; page 68). To turn on the Roam Guard feature: 1.
The changes are applied the next time you launch a connection. Note: This feature functions only when Sprint Connection Manager is running. Viewing the Amount of Data Transferred Note: Even though the number of bytes sent and received is displayed while the connection is running, this is not necessarily the actual amount of data being transmitted across the network. Do not use this information to estimate billing.
Ending a Connection To end a connection: © In the Mobile Broadband window, click Stop. This ends your data connection, and also your GPS connection, if it is open. Note: The Stop button in the GPS Receiver window ends only your GPS connection; data may still be transferred. If Enable Network Adapter (NDIS) (page 69) has not been selected and you exit Sprint Connection Manager while a connection is in progress, a window opens asking whether you want to disconnect the call.
Displaying Your Phone Number You can view your phone number in the Device Info & Diagnostics window (Menu > Device Info & Diagnostics). Security When it is disconnected, you can lock your USB modem so that others cannot use it to access your account. A four-digit lock code is needed to unlock the USB modem. You can set the USB modem to lock: v Whenever Sprint Connection Manager is started (page 57).
When the USB Modem Is Locked When the USB modem is locked, you can: v Unlock the USB modem (page 57). v Power off the USB modem (page 45). When the USB modem is locked, you cannot: v Make data connections (the GO button is unavailable). v Use Sprint Location Services. v Run the Activation Wizard. Locking the USB Modem Warning: If you forget the lock code, you will not be able to use the USB modem until you receive assistance from Sprint. To lock the USB modem immediately: 1.
Locking upon Sprint Connection Manager Startup To set the USB modem to lock as soon as Sprint Connection Manager starts up: 1. End any active connection. (You can lock the USB modem only when disconnected; see page 39.) 2. If the Mobile Broadband window is not expanded, click 3. Click the lock icon ( or to expand it. , depending on the current lock status). 4. In the Enter User Lock Code window, enter the lock code, and select Relock modem when program exits. 5. Click OK.
Changing the Lock Code Warning: If you forget the lock code, you will not be able to use the USB modem until you receive assistance from Sprint. To change the lock code: 1. In the Sprint Mobile Broadband settings window (page 68), click User Lock Change. The Change User Lock Code window is displayed: 2. Enter the current lock code. 3. Enter a new four-digit lock code. 4. Enter the new lock code for confirmation. 5. Click OK.
Uninstalling the Sprint Connection Manager Software To remove the Sprint Connection Manager software from your computer, use the Add/Remove Programs utility built into your Windows operating system. 1. Exit Sprint Connection Manager (page 49). 2. Remove the USB modem. (See “Removing the USB Modem” on page 22.) 3. Select Start > Control Panel and select: (Windows Vista) Programs and Features. (Windows XP or Windows 2000) Add/Remove Programs. The Windows Add/Remove Programs utility will start.
Section 3B Menu Options In This Section l Sprint Connection Manager Menu l System Tray Menu This chapter describes each menu option you may encounter while using your Sprint Mobile Broadband USB modem and the Sprint Connection Manager software on your Windows computer.
Sprint Connection Manager Menu Clicking Menu or the button, located in the upper left corner of Sprint Connection Manager, displays the Sprint Connection Manager menu. Note: Depending on your configuration and settings, not all menu options may be shown or enabled as described here. Tip: You can also display the menu by positioning the cursor over the Menu text or the button and then pressing the spacebar or Enter key on your keyboard. To hide the menu, press Esc, or click outside the menu.
Menu Item Description Alert Log View a record of all alerts (for example, connection errors) that have been received while establishing and maintaining connections. See “Viewing Alerts” on page 76. Connection History View a record of connections established using your USB modem (unavailable if the Connection History is empty, or if Keep Connection History [page 67] is not selected). See “Viewing the Connection History” on page 75.
System Tray Menu When you right-click the system tray icon ( ), a shortcut menu is displayed: The following table describes the menu options: Menu Item Description Open/Close Sprint Mobile Broadband Minimize Sprint Connection Manager (Close), or restore (Open) if Sprint Connection Manager is minimized. Help Display the online Help. About Sprint Mobile Broadband Display brief information about the Sprint Connection Manager software. To close the window, click anywhere inside it.
Section 3C Changing Sprint Connection Manager Settings In This Section l Settings Window l General Settings l Sprint Mobile Broadband Settings l Sprint Location Services Settings This chapter describes settings you can change to customize Sprint Connection Manager.
Settings Window Note: This feature is temporarily unavailable if you have powered off the USB modem (page 45). From the Settings window, you can specify the settings for Sprint Connection Manager. 1. In Sprint Connection Manager, click Menu. 2. Select Settings. 3.
General Settings From the General option in the Settings window, you can specify settings that affect the general behavior of Sprint Connection Manager.
The following table describes the options: Menu Item Description Play sound effects Play a clicking sound whenever an action is made in Sprint Connection Manager. Always on top Keep Sprint Connection Manager visible on your screen regardless of which applications are open. Start in system tray Have Sprint Connection Manager start (minimized) in the system tray on startup. (See “Restoring Sprint Connection Manager” on page 49.
Sprint Mobile Broadband Settings From the Sprint Mobile Broadband option in the Settings window, you can change the behavior of your Sprint Power Vision or Sprint Vision connection.
The following table describes the options: Menu Item Description Always show Welcome Screens Display a welcome screen upon a successful connection to the network. GO automatically when ready Automatically connect to the network after Sprint Connection Manager starts, or whenever Sprint Connection Manager loses the network connection. To select GO automatically when ready, ensure that Enable Network Adapter (NDIS) (below) is not selected.
Menu Item Description Network Mode: 1X Only Attempt only a Sprint Vision (1X) connection (even when you have Sprint Power Vision [1xEV-DO] coverage, which provides faster data transmission speeds). Note: When in an area that has only Sprint Power Vision (1xEV-DO) coverage, you won’t be able to connect to the network. Roam Mode: Sprint Disable roaming when you are not in the network coverage area. You will be able to connect only when you are in the network coverage area.
Sprint Location Services Settings From the Sprint Location Services option in the Settings window, you can change the behavior of Sprint Location Services. (For more information on Sprint Location Services, see page 43.
The following table describes the options: Menu Item Description Enable Location Services Turn on support (by your USB modem) for Sprint Location Services. Display GPS Receiver Show or hide the GPS Receiver window (page 46). Display GPS Welcome Display a welcome window whenever you initiate Sprint Location Services. Display 'Location & Search Services' on the menu Show or hide the Sprint Connection Manager menu item that displays the Sprint Nextel Location & Search window.
Menu Item Description Test GPS Verify that your USB modem is able to obtain data for Sprint Location Services: 1. Ensure that Network Mode (from the Sprint Mobile Broadband Settings window; page 68) is set to Automatic or 1X Only. (Sprint Location Services may not be available if Network Mode is set to 1xEV-DO Only.) 2. Ensure you are in the network coverage area (not roaming). 3. Click Test GPS.
Sec t ion 3D Tools In This Section l Viewing the Connection History l Viewing Alerts l Running Diagnostics l Updating the Software l About Sprint Mobile Broadband This chapter describes various features you can use to view information about the Sprint Mobile Broadband USB modem and the Sprint Connection Manager software on your Windows computer.
Viewing the Connection History Connection History displays a record of connections established using your USB modem. You can sort records by connection name to easily distinguish between personal and business usage. From this window you can also access the Settings window (page 65) (File > Settings). Note: For connections to be recorded, Keep Connection History must be enabled (page 67). To view the Connection History: 1. In Sprint Connection Manager, click Menu. 2. Select Connection History.
To copy one or more entries: 1. Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to select multiple entries; to select all entries, select Edit > Select All.) 2. Select Edit > Copy. 3. Paste the entries (for example, into a text file or email message). To delete all entries: © Click the Clear button. To delete one or more entries: 1. Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to select multiple entries.) 2. Select Edit > Delete.
To export the entries to a text file: 1. Select File > Export. 2. Specify a file name and path. 3. Click Save. To copy one or more entries: 1. Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to select multiple entries; to select all entries, select Edit > Select All.) 2. Select Edit > Copy. 3. Paste the entries (for example, into a text file or email message). To delete all entries: © Click the Clear button. To delete one or more entries: 1. Select the entries.
The tests automatically start when the window opens. From the Device Info & Diagnostics window, you can view system information (page 79) and save the system information to an RTF (Rich Text Format) file. From the Device Info & Diagnostics window, you can also update parameters in your USB modem: © 78 Click Update Data Profile. (If this button is not displayed, remove and reinsert the USB modem.
Displaying System Information The System Information window displays: v System Parameters: Information about your computer hardware and software. v Installed Files: Files related to Sprint Connection Manager. v Device Info & Diagnostics: Information about the USB modem (including its phone number), and results of various tests. To display system information: 1. Select Menu > Device Info & Diagnostics. 2. In the Device Info & Diagnostics window, click System Information.
About Sprint Mobile Broadband The About Sprint Mobile Broadband window displays information about the Sprint Connection Manager software. To display this window: © In Sprint Connection Manager, click Menu and then select About Sprint Mobile Broadband. – or – Right-click the Sprint Connection Manager icon ( ) in the system tray and, from the shortcut menu, select About Sprint Mobile Broadband. To close this window, click anywhere inside it.
S e c ti o n 3 E Frequently Asked Questions (Windows) In This Section l What is Sprint Connection Manager? l If the connection is “always on,” am I always being billed? l How fast is the connection with Sprint Connection Manager? l l l l How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network? Can I connect to a dial-up account like AOL or EarthLink? Once I connect to the network, how do I access my corporate network through a VPN? Why won
l What GPS mode options are supported? l What is GPS Basic? l What is GPS Premium? l What is the difference between GPS Basic and GPS Premium? l What is a GPS application? l What is NMEA? l How do I configure a GPS application to use my GPS-capable device? l When do I need to use NMEA? l How do I start and stop NMEA? l How do I configure my NMEA port? 82 Section 3E: Frequently Asked Questions (Windows)
What is Sprint Connection Manager? Sprint Connection Manager is software that lets you connect to the Sprint Power Vision or Sprint Vision network. Sprint Connection Manager takes advantage of the increased data speeds offered by the Sprint Mobile Broadband Network. If the connection is “always on,” am I always being billed? No. The connection to the network goes dormant after a period of inactivity, but the connection can be re-established faster than having to reconnect.
How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network? Depending on your corporate email client, you can optimize your settings by doing the following: v v v Work in “offline” mode, and connect only when you need to send or receive email. Remove the Preview Pane, or use the AutoPreview for headers only. Save attachments to a desktop folder and then open from that folder, rather than opening the attachment directly from the message.
What is GPS? GPS stands for Global Positioning System, which is a system that uses a series of 24 geosynchronous satellites to provide location data. GPS satellites transmit signals to equipment on the ground. GPS receivers passively receive satellite signals, but do not transmit. Various GPS standards exist for the User Plane and Control Plane. For more information, see “What is GPS User Plane?” and “What is GPS Control Plane?” on page 86.
How do I use the enhanced Local Search feature? When running Sprint Connection Manager, select Menu > Location & Search Services. Some predefined, most frequently used queries are listed. There is also an option to run your own custom query; if you've previously entered search items, a drop-down list displays the last five items you've entered. Where can I use GPS? GPS works wherever there is both Sprint CDMA network access and GPS access.
How do I enable/disable GPS? By default, Sprint Location Services are disabled. To enable Sprint Location Services: 1. In the Sprint Location Services settings window, select Enable Location Services. 2. If you will be using the GPS Receiver window (page 35), select Display GPS Receiver.
Location-Based Services limitations To acquire a location fix, you must be connected to the Sprint network, (subject to change) not roaming, and, for the initial fix, in 1X coverage. If you're outside with a clear view of the sky, the USB modem uses MS-Based position location technology. Weather conditions may affect your ability to get a clear view of the satellites and thus to acquire a GPS fix. MS-Based GPS (Basic) is for outdoor use only.
See also “What is NMEA?” on page 90 and “What is the difference between GPS Basic and GPS Premium?” on page 89. What is GPS Premium? Note: At the time of this software release, this GPS mode option is not yet available. GPS Premium supports GPS outdoors (as does GPS Basic) and additionally indoors (where no GPS satellites are available). To use GPS Premium, you need a GPS subscription.
What is NMEA? NMEA stands for “National Marine Electronics Association.” NMEA 0183 is a standard protocol used by GPS devices to send and receive data. NMEA output is composed of various strings. Sprint GPS data cards support the following strings: v $GPGGA v $GPRMC v $GPGSA v $GPGSV See also “When do I need to use NMEA?”, “How do I start and stop NMEA?”, and “How do I configure my NMEA port?”, starting on page 90.
How do I start and stop NMEA? Note: To ensure the best data performance of your USB modem, it’s recommended that you not activate the NMEA stream unless you are going to use it. To start NMEA output: 1. Click GO in the GPS Receiver window (page 35). 2. Read and accept the Privacy Consent Agreement.
S e c ti o n 3 F Troubleshooting Tips (Windows) In This Section l Problems, Causes, and Solutions l GO Button Is Unavailable l Searching for Service l Cannot Connect to the Network l PWR LED Goes Off and On, and Then Stays Red l Sprint Location Services Aren’t Working or Don’t Seem to Be Available l Could Not Prepare Data Services l Unable to Prepare Data Services l Sprint Connection Manager Stops Working After Upgrading Windows This section helps you diagnose and solve common problems you
Problems, Causes, and Solutions When properly installed, the Sprint Mobile Broadband USB modem is a highly reliable product. Most problems are caused by one of these issues: v v v Network coverage is not available (because of your “Network Mode” settings [page 68], or because you are outside the network, or because of an account or network problem). The drivers were not properly installed because of a problem with your computer’s USB slot.
GO Button Is Unavailable Ensure the USB modem is properly inserted, not locked (page 56), and not powered off (page 40). If the Mobile Broadband window displays “Searching for service” for a long period of time (for example, several minutes), see “Searching for Service” below. If Roam Mode is set to Sprint, ensure you are in the network coverage area (not roaming), or change the setting (page 70). (You may be subject to roaming rates.
Cannot Connect to the Network If you’re having problems connecting, or there’s no Sprint Power Vision (1x-EVDO) coverage in your area, set Network Mode to 1X Only and try to establish a connection. If the connection is dropped as soon as it is established: © Charge the battery for at least 30 minutes if the PWR LED is red. (If the connection still gets dropped as soon as it is established, continue with the following steps.) – or – 1.
Sprint Location Services Aren’t Working or Don’t Seem to Be Available If Sprint Location Services aren’t working or don’t seem to be available, check whether you have, in the Settings window (page 65), a Sprint Location Services option in the drop-down list. © If the drop-down list does not have the Sprint Location Services option, then your account, your USB modem, or both are not configured to support Sprint Location Services; contact Sprint Customer Service (page 13). – or – 1.
Could Not Prepare Data Services See “Unable to Prepare Data Services” (page 97). Unable to Prepare Data Services Note: The message may appear as “Could not prepare data services. Please contact...” The USB modem was unable to access the IOTA server to obtain data account parameters for you. This may be because the signal strength is poor or because the IOTA server is not responding. v v Confirm you have sufficient signal strength. Try the actions listed for “Searching for Service” (page 94).
98
Section 4 Installing and Using the USB Modem on a Mac
100
Section 4A Installing and Using the Software on a Mac Computer In This Section l Getting Started l Installing the Software on a Mac l Installing the Drivers l USB Modem Activation and Provisioning l Connecting to the Sprint Network l Icons and Text in Watcher Lite l Menu Options l Attaching an External Antenna l Removing Your USB Modem l Sprint Service Areas l Manage Your Account Online l Troubleshooting Tips (Mac) l Frequently Asked Questions This section explains how to install
Getting Started Before you can use your USB modem, you must first install the USB modem’s software and configure the USB modem for your computer. The installation process consists of: v v v v Software installation - Installing the Watcher Lite software on your Mac computer. Insertion of the rechargeable battery into the USB modem USB modem insertion and driver installation - Starting the Watcher Lite software and inserting the USB modem, which automatically installs the drivers on your computer.
Note: The Mac software (Watcher Lite) currently does not support Sprint Location Services. Installing the Software on a Mac To install the Watcher Lite software on your Mac computer: 1. If your USB modem has not yet been activated, ensure you are in the network coverage area (not roaming). 2. Insert the installation CD into your CD-ROM drive. 3. On the Mac desktop, double-click the Watcher Lite CD icon: 4. In the WL... Finder window, double-click INSTALLER.dmg. 5.
7. In the “Select a Destination” window, choose a destination volume. A green vertical arrow indicates which volume(s) you can install the software onto. If more than one volume has a green vertical arrow, select the volume that has the active operating system. 8. Click Continue. 9. In the “Easy Install on ...” window, click Install. 10. If the Authenticate window appears, enter your Mac user name and password, and then click OK. 11.
12. Click Restart. 13. After your computer restarts, run Watcher Lite: in Finder, choose Go > Applications > Sierra Wireless Watcher. Watcher Lite should start: Installing the Drivers To install the drivers on your Mac computer: 1. Slide the front panel off the USB modem. 2. Hold the battery so that the side with two white arrows faces up and the gold contact points on the end of the battery line up with the gold contact points on the USB modem. Insert the battery into the USB modem.
4. Slide the lever on the bottom of the USB modem in the direction indicated by the triangle to release the USB modem’s USB connector. 5. Adjust the USB connector to the desired angle. (The USB connector is adjustable to three positions—approximately 90, 135, and 160 degrees. Do not force the hinge past the last position—this may break the connector.) 6. Gripping both sides of the USB modem, insert it into your computer’s USB slot.
7. If the New Port Detected window appears, click Continue. 8. If the Authenticate window appears, enter your Mac user name and password, and then click OK. Watcher Lite displays a status message or the “Device Not Activated” window. 9. Allow the battery to charge for approximately two hours before closing the window or making a selection in it.
Text/window displayed Description/next action “Device Not Activated” window Your USB modem is not activated. © Click Yes to indicate that you’d like to activate your USB modem. Watcher Lite will display “Updating User Profile.” If provisioning is successful, Watcher Lite displays “Disconnected,” after which you are ready to connect to the network (click Connect). Proceed to “Connecting to the Sprint Network” on page 110.
When you call Sprint, Sprint Customer Service will help you select your service plan and guide you through the activation process. They will also provide you with this information: v Your USB modem’s activation code (gives you access to configure the account) v Your USB modem’s phone number (MDN) v Your USB modem’s MSID (Mobile System ID) code, used for WLNP (Wireless Local Number Portability) and to determine whether you are “home” or “roaming” To activate your USB modem and account: 1.
Connecting to the Sprint Network To connect to the Sprint network: © In Watcher Lite, click Connect. Once you're connected to the network, Watcher Lite shows the amount of time you've been connected, and the amount of data received (Rx) and transmitted (Tx). To end your network connection: © In Watcher Lite, click Disconnect.
Icon/text Description Disconnected Ready to connect to the network. To connect, in Watcher Lite click Connect. Connected Connected to the network. No device detected Ensure the USB modem is properly inserted into your computer. Not activated To use your USB modem, you must activate it. © Use the Activation Assistant (page 108). Device is Locked From the Extras item on the Sierra Wireless Watcher menu, choose Unlock Device. Rx Amount of data received from the network.
3. Hold the antenna cable by the connector (end) part, and carefully insert the connector part of the cable into the corresponding connector on the USB modem. 4. Reinsert the USB modem into your computer. Removing Your USB Modem To remove the USB modem from your Mac: 1. End your network connection, as described in “Connecting to the Sprint Network” on page 110. 2. Remove the USB modem from your computer’s USB slot by gripping both sides of the USB modem and pulling straight out.
Troubleshooting Tips (Mac) When properly installed, the Sprint Mobile Broadband USB modem is a highly reliable product. Most problems are caused by one of these issues: v v Network coverage is not available (because you are outside the network, or because of an account or network problem). The drivers were not properly installed because of a problem with your computer’s USB slot.
Cannot Connect to the Network If the connection is dropped as soon as it is established, charge the battery for at least 30 minutes if the PWR LED is red. PWR LED Goes Off and On, and Then Stays Red This situation may occur under extreme usage conditions when you’re transmitting data in a coverage area with a weak signal. 1. Wait until the PWR LED turns green. 2. Resume your connection. © If the PWR LED still goes off, and then comes on again and stays red, charge the battery for at least 30 minutes.
How fast is the connection with Sprint Connection Manager? The Sprint Mobile Broadband Network allows you to connect to the Internet at speeds of up to 3.1 Mbps (1xEV-DO Rev. A), 2.4 Mbps (1xEV-DO Rev. 0), or 144 kbps (1X). Average connection speeds are: v v v For 1xEV-DO Rev. A: between 600 kbps and 1.4 Mbps downlink from the network, and between 350 and 500 kbps uplink to the network; For 1xEV-DO Rev.
116
Section 5 Technical Specifications and Regulatory Information
118
Section 5A Technical Specifications In This Section l LED Operation l Radio Frequency and Electrical Specifications l Software Specifications l Environmental Specifications l Mechanical Specifications This section describes the LED and various specifications of your Sprint Mobile Broadband USB modem.
LED Operation Your USB modem has two LED lights. The LEDs operate as follows: LED State Indicates Data Off The USB modem has no power. The USB modem may not be completely inserted into the computer, the computer may be in suspend mode (Windows) or sleep mode (Mac); this mode powers down the USB modem. Solid green The USB modem has power, has found a signal, and is ready to connect. Green, blinking slowly The USB modem is powering up, or no service is available.
Radio Frequency and Electrical Specifications Approvals Compliant with: IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856 (CDMA 1xEV-DO), IS-866, IS-878, IS-890, CDMA Development Group FCC (ID: N7N-MC5725U) Industry Canada (ID: 2417C-MC5725U) Voltage +5.0 Vdc from USB slot Current Maximum: 500 mA (from USB port) Typical data call current (talk mode), at 3.3 V: 285 mA (1X) 295 mA (1xEV-DO) Standby: at 3.3 V 2.
Software Specifications 122 CDMA specification IS-2000 Release 0 Data service IS-707A SMS (IS-637) Not supported FAX Not supported IOTA Supported OTASP (IS-683A, IS-683B, IS-683C) Supported OTAPA Supported PRL (preferred roaming list) Supported Authentication Supported Voice Not supported NAM Single E911 Not supported Position Location Supported on Windows only (Mobile Station based) TTY/Accessibility Not supported Mobile IP Supported Section 5A: Technical Specifications
Environmental Specifications Operating temperature -10 to +60°C Storage temperature -20 to +85°C Humidity 85%, non-condensing Vibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes. Test duration of 60 minutes for each axis, for a total test time of 3 hours (non-operating).
Section 5B Regulatory Information In This Section l Regulatory Notices l Patents l Trademarks l Copyright l Limitation of Liability l Additional Information and Updates This section contains important regulatory notices about your Sprint Mobile Broadband USB modem, and also patent and other information.
Regulatory Notices The design of the AirCard 595U USB modem complies with U.S. Federal Communications Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S. and international standards bodies: v v v v ANSI / IEEE C95.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: v Reorient or relocate the receiving antenna v Increase the separation between the equipment and receiver v v Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio/TV
Patents Section 5B: Regulatory Information 127
Trademarks SPRINT and other trademarks are trademarks of Sprint Nextel. AirCard® and “Heart of the Wireless Machine”® are registered trademarks of Sierra Wireless. Watcher® is a trademark of Sierra Wireless, registered in the European Community. Sierra Wireless, the Sierra Wireless logo, and the red wave design are trademarks of Sierra Wireless. Windows® is a registered trademark of Microsoft Corporation. Mac OS is a trademark of Apple Inc., registered in the U.S. and other countries.
Limitation of Liability The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless.
130
Section 6 Safety Information and Terms & Conditions
132
Section 6A Safety and Notices In This Section l Important Notice l Safety and Hazards This section describes important guidelines regarding your Sprint Mobile Broadband USB modem.
Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
Se c t io n 6B Terms and Conditions In This Section l Subscriber Agreement/General Terms and Conditions of Services This section contains the terms and conditions of service for your Sprint Mobile Broadband USB modem.
Subscriber Agreement General Terms and Conditions of Services Please note these terms may not be the most current version. A current version of the terms is available at our Web site or upon request. Para solicitar esta literatura en español, por favor visitar a www.sprint.com. Basic Definitions In this document: (1) “we,” “us,” “our” mean Sprint Solutions, Inc.
Our Policies Services are subject to our business policies, practices and procedures (“Policies”), including, but not limited to, our Privacy Policy and Acceptable Use Policy and Visitor Agreement – both available at our Web site. You agree to all of our Policies when you use our Services. Our Policies are subject to change at anytime with or without notice. When You Accept The Agreement You must have the legal capacity to accept the Agreement.
Our Right To Change The Agreement & Your Related Rights We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of material changes, and may provide you notice of non-material changes, in a manner consistent with this Agreement (see “Providing Notice Under This Agreement” paragraph).
won’t prorate charges to the date of termination and you won’t receive a credit or refund for any unused Services. Except as provided above, you must also pay us an Early Termination Fee for each line of Service that you terminate early. Credit Checks & Credit Information We agree to provide you Services on the condition you have and maintain satisfactory credit according to our standards and policies.
remaining portion of Deposit to your last known address within 90 days after your final invoice – if it is returned to us, we will forward it on to the appropriate state authorities to the extent required by law.
Coverage isn’t available everywhere. Estimating wireless coverage and signal strength is not an exact science. There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control (network problems, software, signal strength, your Device, structures, buildings, weather, geography, topography, etc.), may result in dropped and blocked connections, slower data speeds, or otherwise impact the quality of Service.
Specific Terms & Restrictions On Using Data Services In addition to the rules for using all of our other Services, unless we identify the Service or Device you have selected as specifically intended for that purpose (for example, wireless routers, Data Link, etc.), you can’t use our data Services: (1) with server devices or host computer applications, or other systems that drive continuous heavy traffic or data sessions; and (2) as a substitute or backup for private lines or frame relay connections.
Weekend plans), you’re charged for the entire call based on the rate that applies to the time period in which the call starts. iDEN Walkie-Talkie Charges: Charges for walkie-talkie calls are billed to the person who starts the call and calculated by multiplying the duration of the call by the applicable rate and number of participants. You’re charged at least 6 seconds of airtime for each call you start; subsequent communications in the same call are rounded up to and billed to the next second.
Your Bill Your bill provides you notice of your charges. It reflects monthly recurring charges (usually billed one bill cycle in advance) and usage/transaction specific charges (usually billed in the bill cycle in which they’re incurred). Some usage charges, such as those that depend on usage information from a third party, may be billed in subsequent bill cycles and result in higher than expected charges for that month. Bill cycles and dates may change from time to time.
a monthly or quarterly basis. Examples of Surcharges include, but are not limited to: Universal Service Fund, E911, Federal Programs Cost Recovery, Federal Wireless Number Pooling and Portability, and gross receipts charges. We will make efforts to provide you notice of any changes to Surcharges in a manner consistent with this Agreement (see “Providing Notice Under This Agreement” paragraph).
If you do not agree with the terms of our Privacy Policy, do not purchase or use our Services. Location Based Services Our network generally knows the location of your Device when it is outdoors and turned on. By using various technologies to locate your Device, we can provide enhanced emergency 911 services, and optional location-sensitive services provided by us or a third party.
cooperate if we choose to investigate the matter (provide facts, sworn statements, etc.). We may not waive any Early Termination Fees if you choose to terminate Services as a result of loss or theft of your Device. Disclaimer of Warranties WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES (INCLUDING YOUR DEVICE).
DISPUTE RESOLUTION We Agree To First Contact Each Other With Any Disputes We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information and the proposed resolution. You agree to contact us with disputes by calling or writing us as instructed on your invoice. We will contact you by letter to your billing address or on your Device.
(5) Unless we each agree otherwise, the Arbitration will be conducted by a single neutral arbitrator and will take place in the county of your last billing address. The federal or state law that applies to the Agreement will also apply during the arbitration. (6) We each agree not to pursue arbitration on a classwide basis. We each agree that any arbitration will be solely between you and us (not brought on behalf of or together with another individual’s claim).
No Class Actions TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING. No Trial By Jury TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
the documents it incorporates make up the entire agreement between us and replaces all prior written or spoken agreements – you can’t rely on any contradictory documents or statements by sales or service representatives.
152
Section 7 Glossary and Index
154
Glossary 1X One Times Radio Transmission Technology (the “one times” refers to the frequency spectrum). Also known as Sprint Vision. Supports Internet connections with data rates up to 153 kbps. Actual speed depends on the network conditions. Compare to 1xEV-DO. 1xEV-DO A high-speed standard for cellular packet data communications. Also known as Sprint Power Vision. 1xEV-DO Rev. A supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network).
dormant The network switches the data connection into dormant mode if there is no traffic on the connection for some time. When you resume data traffic, the high-speed data connection becomes active. The data connection may also go dormant while a GPS fix is being acquired. ESN Electronic Serial Number—The unique serial number assigned to the USB modem for cellular network use.
LED Light Emitting Diode—A semiconductor diode that emits visible or infrared light. Mbps Megabits per second MEID Mobile Equipment Identifier—The unique second-generation serial number assigned to the Sprint Mobile Broadband USB modem for cellular network use. Either the MEID or ESN is on the label on the USB modem (under the battery), and is also displayed in the Device Info & Diagnostics window (page 77). Compare to ESN.
system tray Usually located in the bottom right of the screen (near the clock). When Sprint Connection Manager is running, it places an icon in this area, which you can use to monitor the connection state (page 42).
Index Symbols $GPGGA, 90 $GPGSA, 90 $GPGSV, 90 $GPRMC, 90 Numerics 1-888-715-4588 (Sprint Customer Service), 13 1-888-788-4727 (Sprint Customer Service), 13 1X Only (Network Mode) (Windows), 70 1X, 1xEV-DO description, 5 amount of data transferred (Mac), 111 amount of data transferred (Windows), 53 application to automatically launch upon network connection (Windows), 52 automatically connecting when ready (Windows), 69 cannot connect (Mac), 114 cannot connect (Windows), 95 connecting (Mac), 110 connecting
definition, 89 approvals, 121 arbitration of disputes, 148 ASL (Account Spending Limits), 139 assistance online Help (Windows only), 54 Sprint Customer Service, 13 Sprint Web site, 13 authentication, 122 auto-launch Sprint Connection Manager, 33 Auto-launch upon network connection (Windows), 52 Automatic (Network Mode) (Windows), 69 Automatic (roaming option) (Windows), 70 automatically connecting to network (Windows), 69 automatically starting Sprint Connection Manager, 33 AutoPreview, 84 B battery warning
ending, 54 history, 75 issues, 76 launching, 50 Network Mode, 70 states (GPS Receiver window), 41 states (Mobile Broadband window), 38 states (system tray), 42 warning when roaming, 51 Connection History (Windows), 75 Connection Manager Mac. See Watcher Lite. Windows. See Sprint Connection Manager.
early termination fee, 137 editing (Windows) Sprint Connection Manager settings, 65 Sprint Power Vision/Sprint Vision connection, 68 electrical specifications, 121 electromagnetic emissions warning Canada, 126 USA (FCC), 125 electronic serial number (ESN) (Windows), 26 elevation information (Windows only), 73 EMI warning Canada, 126 USA (FCC), 125 emissions, electromagnetic, warning Canada, 126 USA (FCC), 125 Enable Location Services (Windows only), 72 Enable Network Adapter (NDIS) (Windows), 69 encryption
enable/disable, 72, 87 GPS Basic, 88 GPS Premium, 89 GPS Receiver window, 35 icon in system tray, 42 limitations, 88 Privacy, 87 subscription, 87 Test GPS, 73 User Plane, 86 where can I use it?, 86 GPS Basic (Windows only), 88 GPS Control Plane (Windows only), 86 GPS Port (Windows only), 37 GPS Premium (Windows only), 89 GPS Receiver window compact view, 48 diagram with callouts, 35 expanded view, 48 icons, 36 show/hide, 72 text displayed in, 41 GPS status (Windows only) icons, 36 text, 41 GPS Testing (Wind
knowledge base, 13 L last fix (Windows only), 37 late fees, 144 latitude (Windows only), 36, 73 Launch when Windows starts, 67 LBS (Location-Based Services) (Windows only). See Sprint Location Services. LEDs (lights), 120 liability, limitation of, 129 life support equipment — hazards warning, 134 lights (LEDs), 120 Limitation of Liability, 129 limitations, Sprint Location Services (Windows only), 88 links, access (Windows), 58 Location & Search Services. See Sprint Location Services.
immediately, 49 on startup, 67 minus sign (-) in Sprint Connection Manager, 46 miscellaneous charges, 142 Mobile Broadband window description of icons, 34 diagram with callouts, 34 expanded view, 47 Mobile Equipment IDentifier (MEID) (Windows), 26 Mobile IP, 122 Mobile System ID (MSID) Mac, 109 Windows, 26 MS-Based position location technology (Windows only), 88, 122 MSID (Mobile System ID) Mac, 109 Windows, 26 N NAM, 122 NDIS (Windows) "Connected to NDIS" message, 40 Enable Network Adapter (NDIS), 69 netwo
GPS not available, 87 icon (GPS Receiver window), 36 privacy, terms, 145 PRL, 122 problems, 92, 113 products, Sprint (Windows), 58 profile - data (Windows), 27 properties of connection, changing (Windows), 68 pro-rating charges, 142 provisioning Mac, 107 Windows, 24, 27 "Provisioning failed" message (Mac), 108 PWR LED, 120 Q questions. See troubleshooting.
services, Sprint (Windows), 58 Settings window (Windows) overview, 65 General, 66 Sprint Location Services, 71 Sprint Mobile Broadband, 68 short text messaging (SMS), 122 shortcut menu (Windows), 63 show Welcome screens (Windows), 69 signal strength diagnostic tests (Windows), 77 indicator (Mac), 110 indicator (Windows), 34 sleep mode (Mac), 120 SMS, 122 software (Mac) components, 11 icons, 110 installing, 101 messages, 110 software (Windows) components, 11 installing, 17 lock USB modem immediately, 56 lock
See also GPS, and also the FAQ chapter (Windows).
starting Sprint Connection Manager automatically, 33 manually, 32 status information (Windows), 77 status of connection (Mac), 110 status of connection (Windows) GPS Receiver window, 41 Mobile Broadband window, 38 system tray, 42 stolen device, 146 Stop button (Windows) GPS Receiver window, 38 Mobile Broadband window, 54 stopping NMEA (Windows only), 91 storage temperature, 123 subscriber agreement, 136 subscription, GPS (Windows only), 87 support, 13 surcharges, 144 suspend mode (Windows), 120 system infor
URL to automatically launch upon network connection (Windows), 52 URLs - favorites (Windows), 58 USB modem, powering off (Windows only), 45 USB port (Windows), 77 user lock (Mac) unlocking the USB modem, 107 user lock (Windows) overview, 55 warning, 56 changing the lock code, 58 lock USB modem immediately, 56 lock USB modem upon startup, 57 unlocking the USB modem, 57 User Lock Change button (Windows), 70 User Plane, GPS (Windows only), 86 V "Validating" message (Windows), 41 vehicle, operating hazards warn
