User's Manual

80 Section 3F: Troubleshooting Tips
Problems, Causes, and Solutions
When properly installed, the Sprint Mobile Broadband Card is a highly reliable
product.
Most problems are caused by one of these issues:
v Network coverage is not available (because of your “Network Mode” settings
[page 61], or because you are outside the Nationwide Sprint PCS Network, or
because of an account or network problem).
v The driver was not properly installed because of a problem with your notebook
computer’s PC Card.
v System resources required by the card are being used by other devices.
Tips when troubleshooting problems with your Sprint Mobile Broadband Card and
software:
v Ensure your card is inserted, not locked (page 48), and not powered off
(page 38).
v To determine the connection status, use the icons in the system tray (page 39),
and icons and messages in Sprint PCS Connection Manager (page 33 and
page 35).
v The alert log might indicate the nature of the problem (page 69).
v Run diagnostic tools supplied with Sprint PCS Connection Manager (page 70).
v Check the Frequently Asked Questions (page 75).
v Use the resources listed in “Getting Help” (page 27).
v Has Sprint PCS Connection Manager stopped working after you’ve upgraded to
a different version of Windows (page 83)?
If, after reading this section, you are unable to resolve a problem, please visit
www.sprint.com or contact Sprint Customer Service. (See “Getting Help” on
page 27.)