Sierra Wireless USB Modem User Guide 2131350 Rev 1.
Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (that is, have errors) or be totally lost.
Sierra Wireless USB Modem User Guide REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Contact Information Sales Desk: Phone: 1-604-232-1488 Hours: 8:00 AM to 5:00 PM Pacific Time E-mail: sales@sierrawireless.com Post: Sierra Wireless 13811 Wireless Way Richmond, BC Canada V6V 3A4 Fax: 1-604-231-1109 Web: www.sierrawireless.com Consult our Web site for up‐to‐date product descriptions, documentation, application notes, firmware upgrades, trouble‐ shooting tips, and press releases: www.sierrawireless.com Revision History Revision number Release date Changes 1.0 Jan.
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Contents Introducing the Sierra Wireless USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . .9 About the USB modems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Services supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Modem software . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sierra Wireless USB Modem User Guide Reinstalling the software (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Care and Maintenance of Your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 31 Environmental specifications . . . . . . . . . . . . . . . .
1: Introducing the Sierra Wireless USB Modem • Services supported • Your account and coverage area • Modem software • Frequency band support 1 About the USB modems Sierra Wireless USB wireless modems enable you to connect to the Internet, send and receive email, connect to a corporate network or virtual private network (VPN), or view streaming video, without the need for a cable. The USB modems connect to a Type A USB port on your computer. The modems are TRU‐Install enabled.
Sierra Wireless USB Modem User Guide • Universal Mobile Telecommunications System (UMTS)— 384 kbps (kilobits per second) • Enhanced Data rates for GSM Evolution (EDGE)— 236 kbps • General Packet Radio Service (GPRS)—56 kbps GPRS and EDGE are second generation (2G) data services. UMTS, HSDPA/HSUPA, and HSPA+ are 3G data services. When establishing a connection, your modem uses the fastest available service.
Introducing the Sierra Wireless USB Modem Modem software The modem comes with connection management software: • Rogers Connection Manager for Windows or Mac. Use this software to manage the modem and monitor your connec‐ tions. • Driver software that forms the interface between the modem and your operating system For information on Rogers Connection Manager features and using Rogers Connection Manager, see “Connection management software” on page 24.
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2: Getting Started 2 Follow the instructions in this chapter to set up and start using your modem. To use your modem, you’ll need: Note: Keep a written record in a secure place of the account information that your service provider gives you.
Sierra Wireless USB Modem User Guide Inserting the SIM card Note: To prevent the SIM card from becoming jammed in its slot, ensure the edge of the card is smooth before inserting it. Do not attach labels to your SIM card as this may also cause it to jam. 1. If your SIM card is attached to a larger card, detach the SIM card and remove any fragments stuck to it. 2. Remove the end cap. 3. Gently slide open the SIM card tray, but do not remove it entirely.
Getting Started Insert the modem into the computer Gently insert the modem into the USB slot. Note: To ensure FCC RF exposure limits, ensure that there is at least 1 cm (0.4 inches) between you and the modem. For more safety and regulatory information, see page 33. 1. Note: If the modem does not work in the first USB slot you insert it into, try using a different USB slot.
Sierra Wireless USB Modem User Guide Windows Operating System1 If the installation process does not start automatically: 1. Double‐click My Computer (Windows XP) or Computer (Windows 7 or Windows Vista) on your desktop. 2. Click the TRU-Install drive. 3. Under the TRU‐Install drive, go to the Win folder and double‐click the Setup.exe file. 4. Follow the on‐screen instructions for installing the software. Note: Do not remove the modem until the software installation is complete.
Getting Started Anytime you use the modem with the same computer, TRU‐ Install verifies that the correct software is already installed. This process takes a few seconds. If you need to re‐install the software, see page 27. For information on using Rogers Connection Manager, see “Connection management software” on page 24 or view the Online Help that comes with Rogers Connection Manager. Mac OS X 1. After inserting the modem, double‐click the installer package. If you do not see the installer package: a.
Sierra Wireless USB Modem User Guide Attach the modem to the lanyard To keep everything together, thread the lanyard through the cap and the modem, as shown in the illustrations. ➊ ➋ ➌ ➍ You can also attach the lanyard to the cap.
3: Using your USB Modem • USB modem LED operation • Using the microSD card • Using the extension cable and clip • Connection management software 3 USB modem features USB modems have a USB connector and slots for a SIM card and a microSD external storage card. LEDs on the front of the modem provide status information. Power LED Data LED microSD card slot SIM card slot USB connector Cap Rev 1.1 Jan.
Sierra Wireless USB Modem User Guide LED operation The USB modem has two LEDs that show the current status of the modem. LED Power Data 20 State Indicates Off Indicates one of the following states: • The modem is not inserted in the computer. • The computer is off or in “suspend and resume” mode. • The modem radio has been turned off using Rogers Connection Manager (see “Enable Airplane mode” on page 25) or another connection client. Solid Blue The power is on, the modem is working normally.
Using your USB Modem Using the microSD card Some Sierra Wireless modems can accommodate a microSD external storage card. To use a microSD card: If there is a non‐functional microSD card in the slot, gently remove it. 2. Insert the microSD card into the slot, as shown in the illus‐ tration. 3. Insert the modem into the computer. ® 1. If the computer does not have Rogers Connection Manager installed, you may be given the option to install it.
Sierra Wireless USB Modem User Guide Removing the microSD card To remove the microSD card: Open the flap on the side of the modem. 2. Gently pull the microSD card out. ® ® 1. Removing the SIM card To remove the SIM card from the modem, see Figure 3‐1.
Using your USB Modem Using the extension cable and clip Some USB modems may come with an extension cable and clip. The clip fits on the top of your notebook computer and holds your modem. Note: To meet FCC (regulatory) requirements, use only the supplied extension cable and notebook computer clip; other cables and notebook computer clips should not be used.
Sierra Wireless USB Modem User Guide Connection management software Your modem comes with Rogers Connection Manager. Note: Rogers Connection Manager is compatible with earlier Sierra Wireless modems. You can set Rogers Connection Manager to automatically check for updates. For more information, see the Rogers Connection Manager Help (select Help > Help topics).
Using your USB Modem Mac OS • Navigate to the Applications > Rogers Connection Manager folder and double‐click Rogers Connection Manager. Enable Airplane mode Immediately When you enable Airplane mode, the radio transmitter/ receiver turns off. Use this mode when you are on an airplane or in any area where the use of wireless devices is restricted. To enable Airplane mode: 1. From the main menu, select Enable Airplane Mode.
Sierra Wireless USB Modem User Guide Frequency band selection Every GSM network operates on one set of frequency bands. The modem is designed to change frequency bands automati‐ cally to obtain network service. You can also change frequency bands manually. To change frequency bands manually: Windows Mac 1. From the main window, select Tools > Options > Network. 1. Select Rogers Connection Manager > Preferences > Network. 2. In the Frequency Band field, select an option from the drop-down list. 2.
Using your USB Modem • Manual —The modem scans the area and displays a list of detected GSM networks. If you select a network on which you cannot obtain service, the message, “Failed to register with network” appears. Choose a different network. More information is available in the Rogers Connection Manager Online Help. From the main Rogers Connection Manager window, select Help > Help Topics (Windows) or Help > Rogers Connection Manager Help (Mac).
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4: Care and Maintenance of Your USB Modem 4 As with any electronic device, the modem must be handled with care to ensure reliable operation. Follow these guidelines when you use and store your modem: Rev 1.1 Jan. 10 • Do not apply adhesive labels to the SIM card. This may cause it to jam inside the slot, or prevent it from being inserted properly. • When not installed in your computer, store the modem and SIM card in a safe place.
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5: Technical Specifications 5 Radio frequency and electrical specifications Table 5-1: Radio frequency and electrical specifications Rev 1.1 Jan.
Sierra Wireless USB Modem User Guide Environmental specifications 32 Operating temperature 0°C to 50°C (32°F to 122°F) Storage temperature -20°C to +85°C (-4°F to +185°F) Humidity 85%, non-condensing Vibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes. Test duration of 60 minutes for each axis, for a total test time of 3 hours (nonoperating).
6: Regulatory and Safety Information 6 Notice Because of the nature of wireless communications, trans‐ mission and reception of data can never be guaranteed. Data may be delayed, corrupted (that is, have errors), or be totally lost.
Sierra Wireless USB Modem User Guide In addition to Federal Aviation Authority (FAA) require‐ ments, many airline regulations state that you must sus‐ pend wireless operations before boarding an aircraft. The modem is capable of transmitting signals that could inter‐ fere with various onboard systems and controls. Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, legal action, or both.
Regulatory and Safety Information Caution: The Sierra Wireless USB modem must be 1 cm or more from the user and bystanders during operation to satisfy FCC/IC RF exposure requirements. It is approved for use with normal-size notebook computers only (typically with 12-inch or larger display screens).
Sierra Wireless USB Modem User Guide If you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.227‐7013 for Department of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs) Section 52.227‐19 for civilian agency contracts or any successor regulations.
Index A account, 10 Airplane mode, 25 C channel raster, 31 channel spacing, 31 clip, 23 connect to the network, 16 coverage area, 10 microSD, 9, 21 modem, inserting, 15 N network overview, 10 selection, 26 notebook computer clip, 23 O operating systems supported, 13 D driver, 11 P profile, 13, 16 E electrical specifications, 31 environmental specifications, 32 extension cable, 23 external memory storage, 9, 21 external SD, 9, 21 external storage card, 21 F flash drive, 21 frequencies receive, 31 tra
Sierra Wireless USB Modem User Guide temperature, 32 transmit frequencies, 31 TRU‐Install, 9, 15, 15 turn radio off on exit, 25 U USB modem, inserting, 15 USB port requirements, 13 38 V vibration, 32 W Windows 7 support, 13 Windows Vista support, 13 Windows XP support, 13 2131350
