User guide

Ace Manager
72 20070914
Insomeextremecircumstances,supporttechnicianwillask
youtousethisoptiontoreturnthemodemtoit’spre‐configu
‐
rationfactorysettings.
Youmustbeabletoconnectyourcomputertothemodem
directlywitheitheraserialcableoranEthernetcable.
Caution: You cannot use a USB connection to erase the Non-volatile
data with the standard Modem Doctor. You will need Modem Doctor
USB, covered below.
Serial:SelecttheCOMporttowhichthemodemisconnected
andthebaudrateforthemodem(modemdefault:115200).
Figure 13-10: Serial Connect
Ethernet:EntertheMACaddresslistedonasmallstickeron
thebottomofyourmodem.EntertheESNorIMEI,foundon
thelabelonthetopofthemodem.
Figure 13-11: Ethernet Connect
Modem Doctor USB
1. OpentheModemDoctorUSB.exe.
2. Selectanyoneoption.
Note: If you are using USB port as serial, then USB device is set to
“o” and if you are using the default option then the USB device is set
to “1”.
Theavailableportisautomaticallydetected.Passswordisthe
faultpassword.