User guide

Modem Doctor
Rev 3.0C Apr.08 71
Figure 13-9: E-mail Information
• Name:Yournameorthenameofthepersonwhoisthe
primarycontactforthemodem.
• Company:Thecompanywhichownsthemodem.
• E‐Mail:Youre‐mailaddressorthee‐mailaddressofthe
primarycontact.
• Phone:Yourphonenumber(orthephonenumberofthe
primarycontact).Inmanycases,AirLinksupportwill
contactyou(ortheprimarycontact)directlytoresolvethe
issue.
• Comments:Abriefdescriptionoftheproblemyouare
encounteringwiththemodem.Beasspecificaspossible
aboutthenatureoftheproblem.
Note: The comments are used to begin the troubleshooting process
and so the support technician knows what to be looking for in the log.
Most problems are not self-explanatory. To speed up the trouble
shooting process, your comments here are very important.
Erase the Modem’s Non-Volatile
Data
Caution: This option will cause all configuration changes to be lost
including settings to connect to your carrier. After using this option the
modem may need to be re-activated to work again with your cellular
carrier. DO NOT use this option unless you are directed to do so by a
Sierra Wireless support technician.