Sprint Mobile Broadband USB Modem by Sierra Wireless ® AirCard 595U www.sprint.com © 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks are trademarks of Sprint Nextel.
Table of Contents Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Section 1: Basics of Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . .1 1A. Introducing the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . .
Section 3: Using the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . .29 3A. Your Sprint Mobile Broadband USB Modem: The Basics . . . . . . . . . . . . . . . . .31 Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Starting Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Starting Sprint Connection Manager Automatically . . . . . . . . . . . . . . . . .
About Sprint Mobile Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 3E. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 What is Sprint Connection Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 If the connection is “always on,” am I always being billed? . . . . . . . . . . . . . . . . . . 77 How fast is the connection with Sprint Connection Manager? . .
4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome to Sprint We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the network, all your services will work the same. When it comes to mobile connectivity, the Sprint Mobile Broadband USB modem offers more freedom than ever before. No wires, no cables, just access to your data when you need it. The power of the Internet and company data is truly at your fingertips.
Introduction This User’s Guide introduces you to Sprint service and all the features of your new wireless Sprint Mobile Broadband USB modem.
Section 1 Basics of Your Sprint Mobile Broadband USB Modem
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Section 1A Introducing the Sprint Mobile Broadband USB Modem In This Section ⽧ Your Sprint Mobile Broadband USB Modem ⽧ CDMA Networks ⽧ Package Contents ⽧ About This Guide This section introduces the basic features and functions of your Sprint Mobile Broadband USB modem, what is included with your device, and how to use this guide to get you started.
Your Sprint Mobile Broadband USB Modem The Sierra Wireless AirCard® 595U USB modem is a dual-band wireless USB modem. It enhances the functionality of your mobile or desktop computing devices by adding wireless data.
CDMA technology provides a variety of connectivity features, depending on your Sprint account (actual speed depends on the network conditions): 䢇 1xEV-DO Rev. A (Sprint Power VisionSM) supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network). Average data rates are 600 kbps - 1.4 Mbps (downlink from the network) and 350-500 kbps (uplink to the network). 䢇 1xEV-DO Rev.
Package Contents Your Sprint Mobile Broadband USB modem package contains the following components: 䢇 Sprint Mobile Broadband USB modem by Sierra Wireless (Model AirCard 595U) 䢇 Rechargeable modem battery 䢇 Docking station with attached cable 䢇 Getting Started guide 䢇 Installation CD containing the Sprint Connection Manager software, warranty information, and this document About This Guide This user’s guide is designed to provide you with all the information you need to install and use your Sprint
Section 1B Getting Started With Your Sprint Mobile Broadband USB Modem In This Section ⽧ Getting Started ⽧ System Requirements ⽧ The Sprint Mobile Broadband USB Modem Software ⽧ Care and Maintenance This section describes the basics of getting started with your Sprint Mobile Broadband USB modem, and how to look after your device.
Getting Started CAUTION: Do not insert the Sprint Mobile Broadband USB modem into the USB slot until you have installed and run the Sprint Connection Manager software, and the software displays “No device.” Before you begin using your Sprint Mobile Broadband USB modem, you must: 1. Check that your computer has the system requirements listed below (“System Requirements”). 2. Install the Sprint Connection Manager software, located on the installation CD, onto your PC. See page 16. 3.
To install and run the Sprint Mobile Broadband USB modem and accompanying Sprint Connection Manager software on a Windows PC, you will need the minimum system resources shown in the following table. USB slots One USB slot. (If your computer’s USB slot is vertical, use the docking station. Do not use the Sprint Mobile Broadband USB modem in a USB hub or in a USB slot on a keyboard.
2. See the section “Contains encryption software from RSA Data Security, Inc.” If the next paragraph states “This version supports U.S. security,” you have 128-bit security. If the paragraph states that you have International security, you have 40-bit security. Download a version that supports 128-bit security.
䢇 Do not use the device with a handheld computer; it is designed only for notebook or desktop computers running Windows® Vista, Windows XP, Windows 2000, or Mac OS X. 䢇 Do not handle or operate the device while driving or operating a vehicle. Doing so may distract you from properly operating the vehicle. In some states and provinces, operating communication devices while in control of a vehicle is a criminal offense.
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Section 2 Installing the Sprint Mobile Broadband USB Modem
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Section 2A Installing the Software In This Section ⽧ Getting Started This section explains how to install your Sprint Connection Manager software. The process may vary, depending on the version of Windows that you are running. (If you’re using your device on a Mac computer, visit www.sprint.com/downloads for the WatcherTM Lite software and the installation instructions.
Getting Started Note: For comprehensive instructions on installing the Sprint Connection Manager software and activating the device, see the Getting Started guide. Before you can use your device, you must first install the device’s software and configure the device for your computer. The installation process consists of: 䢇 Software installation - Installing the Sprint Connection Manager software on your computer (described in this section).
To install the software on your computer: 1. If the installation CD is not already in your CD-ROM drive, insert it. The CD should autostart. If the CD does not autostart, select Start > Run and enter d:\SCMInstaller.exe, where d is the drive letter of your CD-ROM drive. 2.
9. Slide the lever on the bottom of the device in the direction indicated by the triangle to release the device's USB connector. 10. Adjust the USB connector to the desired angle. (The USB connector is adjustable to three positions—approximately 90, 135, and 160 degrees. Do not force the hinge past the last position—this may break the connector.) 11. Insert the device into your computer’s USB slot.
After you’ve charged the battery, proceed to configure the device to use your account (if it was not preactivated); see “Activating and Using Sprint Service” on page 23. If your device is preactivated, after you’ve charged the battery, you are ready to connect to the network; to learn about using the software, see “Your Sprint Mobile Broadband USB Modem: The Basics” on page 31.
Section 2B Inserting and Removing the Sprint Mobile Broadband USB Modem In This Section ⽧ Inserting the Sprint Mobile Broadband USB Modem ⽧ Removing the Sprint Mobile Broadband USB Modem This section describes how to properly insert the Sprint Mobile Broadband USB modem and remove it from your PC.
Inserting the Sprint Mobile Broadband USB Modem To insert the Sprint Mobile Broadband USB modem into a notebook or desktop computer: 䊳 Holding the Sprint Mobile Broadband USB modem by its sides, insert the device into the USB slot of your computer. Alternatively, you can attach the docking station to your computer’s USB slot, and insert the device into the docking station. Note: If your computer’s USB slot is vertical, use the docking station.
Section 2C Setting Up Service In This Section ⽧ Activating and Using Sprint Service ⽧ Preactivated Device ⽧ Non-preactivated Device: Activation Wizard ⽧ Data Provisioning (IOTA) This section walks you through setting up service for your Sprint Mobile Broadband USB modem, after you have installed the Sprint Connection Manager software (page 16) and inserted the Sprint Mobile Broadband USB modem.
Activating and Using Sprint Service Before using your Sprint Mobile Broadband USB modem, you must have a Sprint wireless network account set up. The process of setting up an account is called activation. When the Sprint Mobile Broadband USB modem is inserted and Sprint Connection Manager is started, it will detect whether the device has been configured with an account (“preactivated”). If it has not, the Activation Wizard starts automatically.
Non-preactivated Device: Activation Wizard If your device is not preactivated, please see the Getting Started guide included with your device. If your Sprint Mobile Broadband USB modem is not preactivated, Sprint Connection Manager automatically detects that no account has been configured when you run it for the first time. It then runs the Activation Wizard to guide you through the activation and configuration process. To set up your account, you will be contacting Sprint.
Stepping Through the Activation Wizard If the Activation Wizard has not started automatically: 1. Ensure the Sprint Mobile Broadband USB modem is inserted, and Sprint Connection Manager is running. If Sprint Connection Manager is not running, select: (Windows Vista or Windows XP) Start > All Programs > Sprint > Sprint Mobile Broadband (Sierra). (Windows 2000) Start > Programs > Sprint > Sprint Mobile Broadband (Sierra). Sprint Connection Manager should display “Disconnected.” 2.
Data Provisioning (IOTA) IOTA (Internet Over The Air), supported by some service providers (including Sprint), is an automated feature to perform account setup for you by making a connection to the CDMA network and using a secure Internet connection to download account parameters to your Sprint Mobile Broadband USB modem. To make this secure connection, IOTA requires that your computer support 128-bit encryption. (See “High Encryption Requirements” on page 9.
Sec t ion 2D Getting Help In This Section ⽧ Visiting the Sprint Web Site ⽧ Contacting Sprint Customer Service ⽧ Troubleshooting This section describes where you can find more information on Sprint services, options, and troubleshooting problems you have encountered.
Visiting the Sprint Web Site Stop by www.sprint.com and log on to get up-to-date information on Sprint services, options, and more. You can also: 䢇 Review coverage maps. 䢇 Access your account information. 䢇 Add additional options to your service plan. 䢇 Purchase accessories. 䢇 Check out frequently asked questions. 䢇 And more. Contacting Sprint Customer Service You can reach Sprint Customer Service by: 䢇 Logging on to your account at www.sprint.com. 䢇 Calling us toll-free at 1-888-211-4727.
Section 3 Using the Sprint Mobile Broadband USB Modem
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Section 3A Your Sprint Mobile Broadband USB Modem: The Basics In This Section ⽧ Sprint Connection Manager ⽧ Starting Sprint Connection Manager ⽧ Starting Sprint Connection Manager Automatically ⽧ Sprint Connection Manager Window ⽧ Connection States ⽧ System Tray Connection States ⽧ Determining the Type of Coverage ⽧ Location-Based Services ⽧ Powering the Device On and Off ⽧ Controlling the Sprint Connection Manager Window ⽧ Launching a Sprint Power Vision or Sprint Vision Connection ⽧
Sprint Connection Manager Sprint Connection Manager is the application that allows you to manage and monitor the high-speed Sprint Power Vision (1xEV-DO) and Sprint Vision (1X) connection to the Sprint network. You use Sprint Connection Manager to: 䢇 Determine your signal strength and other network connection parameters (page 33). 䢇 Initiate data calls (page 45). 䢇 Access Location-Based Services (page 40). 䢇 View call statistics (page 70) and messages (page 35).
Starting Sprint Connection Manager Automatically To set Sprint Connection Manager to start automatically whenever Windows starts: 䊳 From the General option of the Settings window (page 61), select Launch when Windows starts. Note: Changes to this setting apply only after you restart Windows. Tip: You can also set the connection to launch automatically whenever available. (See “GO automatically when ready” on page 64.
Sprint Connection Manager may display, depending on the connection state, some of the following icons: CDMA network signal strength, indicated by the number of bars. The ToolTip indicates the type of coverage you have (for example, 1X and/or 1xEV-DO), and the signal strength, in dBm. You are roaming. Roaming charges may apply. If this icon is flashing, you are in a non-preferred roaming area, and you may not be able to complete your calls.
Sprint Connection Manager has the following buttons and text: 䢇 Menu or the (page 56). button — Displays the Sprint Connection Manager menu 䢇 — Expands Sprint Connection Manager (page 43) and displays the amount of data transferred (when Connected), or, when disconnected, the lock status of your device (locked or unlocked ). 䢇 (Displayed when Sprint Connection Manager is expanded) — Hides the amount of data transferred and the lock status of your device (page 43).
No device Sprint Connection Manager did not detect the Sprint Mobile Broadband USB modem. The GO button is unavailable. Insert the Sprint Mobile Broadband USB modem. If it is already inserted, remove and reinsert it; wait a few moments. If this message is still displayed, uninstall (page 54) and reinstall Sprint Connection Manager, or contact Sprint (page 28). Initializing Sprint Connection Manager is attempting to establish communication with the Sprint Mobile Broadband USB modem. Searching for service.
Connected The connection is established. In addition to the signal strength icon ( roaming icon ( ) (if you’re roaming), the transmit/receive icon ( Rev. A; for 1xEV-DO Rev. 0; ) and the for 1xEV-DO for 1X) is also displayed. If you expand Sprint Connection Manager ( shown. (See note on page 48.) ), the amount of data transferred is To end the connection, click Stop. Connected to NDIS This message applies only if Enable NIC for data connections (page 64) has been selected.
Device powered off The device has been powered off (through Menu > Power Off Modem). To use the device, select Menu > Power On Modem. For more information, see “Powering the Device On and Off” on page 42. Searching The device is requesting GPS satellite information from the network (to use Location-Based Services).
System Tray Connection States Sprint Connection Manager has an associated icon ( system tray. The icon reflects the connection state. ) that appears in the Sprint Connection Manager is not ready to connect to the network. Your Sprint Mobile Broadband USB modem is either locked (“Device locked”; page 37), or not detected (“No device”; page 36), or powered off (“Device powered off”; page 38).
Determining the Type of Coverage The ToolTip over the signal strength indicator ( ) indicates the type of coverage you have (for example, 1X [synonym of 1xRTT] or 1xEV-DO): Tip: The type of coverage is also displayed in the lower left part of the Device Info & Diagnostics window under “Network Service” (page 73). Attaching an External Antenna You can improve the signal strength, by attaching an external antenna (sold separately). To attach an external antenna: 1.
If the GPS fix is successful or if data from a recent GPS fix is available, then the Sprint Nextel Location & Search window is displayed. The bottom part of the window displays location information (latitude and longitude) of your device, and the time that the location information was acquired. From the Location & Search window, enter or select the type of item you want to find, and click Go.
Internet Explorer opens and displays the results of your search query. In the search results of some mapping and search services, you can right-click your location to get additional information—for example, driving instructions. From the Location & Search window, you can submit additional searches. From the Settings window, you can specify the settings for Sprint Location Services (page 66).
Controlling the Sprint Connection Manager Window Expanding Sprint Connection Manager Sprint Connection Manager has two views: compact and expanded. Compact view: To expand Sprint Connection Manager, click . Sprint Connection Manager now also displays the amount of data transferred during the current connection, and (only when disconnected) the lock state of the device (locked or unlocked ). Expanded view: To change back to the compact view, click .
Minimizing Sprint Connection Manager To save space on your screen for other programs, you can minimize Sprint Connection Manager: 䊳 Click (in the upper right corner of Sprint Connection Manager). – or – Click the Sprint Connection Manager icon in the system tray. – or – Right-click the system tray icon and select Close Sprint Mobile Broadband. You can use the system tray icon to monitor the connection state (page 39). Tip: You can set Sprint Connection Manager to start minimized.
Sprint Connection Manager closes, and the Sprint Connection Manager icon disappears from the system tray. Note: If Enable NIC for data connections (page 64) has been selected, after exiting Sprint Connection Manager you are still connected to the network (data may still be transferred). To manage the connection, use the Windows network connection icon in the system tray. Launching a Sprint Power Vision or Sprint Vision Connection To launch a connection: 䊳 In Sprint Connection Manager, click GO.
To monitor the status of the connection, you can use the text (page 35) and icons (page 33) in Sprint Connection Manager, and the icon in the system tray (page 39). You can also view the amount of data transferred (page 48). Tip: You can optionally specify which application to automatically launch when the connection is established. (See “Auto-launch Upon Network Connection” on page 47.) You can also set the connection to launch automatically whenever available.
Note: This feature is available only if Roam Mode is set to Automatic (from the Sprint Vision option of the Settings window; page 63). To turn on the Roam Guard feature: 1. From the Sprint Vision option of the Settings window, ensure Roam Mode is set to Automatic. 2. Select Roam Guard. To permanently turn off the Roam Guard feature: 䊳 From the Sprint Vision option of the Settings window, clear Roam Guard.
Viewing the Amount of Data Transferred Note: Even though the number of bytes sent and received is displayed while the connection is running, this is not necessarily the actual amount of data being transmitted across the network. Do not use this information to estimate billing. If Enable NIC for data connections (page 64) has been selected, after exiting Sprint Connection Manager you are still connected to the network. Data may still be transferred.
Ending a Connection To end a connection: 䊳 In Sprint Connection Manager, click Stop. If Enable NIC for data connections (page 64) has not been selected, and you exit Sprint Connection Manager while a connection is in progress, a window is displayed asking whether you want to disconnect the call. By clicking Yes, you can end the connection and exit Sprint Connection Manager. (See “Exiting Sprint Connection Manager” on page 44.
Displaying Your Phone Number You can view your phone number in the Device Info & Diagnostics window (Menu > Device Info & Diagnostics). Security When it is disconnected, you can lock your Sprint Mobile Broadband USB modem so that others cannot use the device and your account. A four-digit lock code is needed to unlock the device. You can set the Sprint Mobile Broadband USB modem to lock: 䢇 Whenever Sprint Connection Manager is started (page 51).
When the Sprint Mobile Broadband USB Modem Is Locked When the Sprint Mobile Broadband USB modem is locked, you can: 䢇 Unlock the device (page 52). 䢇 Power off the device (page 42). When the device is locked, you cannot: 䢇 Make data connections (the GO button is unavailable). 䢇 Use Location-Based Services. 䢇 Run the Activation Wizard. Locking the Device Warning: If you forget the lock code, you will not be able to use the device until you receive assistance from Sprint.
4. In the Enter User Lock Code window, enter the lock code, and select Relock modem when program exits. 5. Click OK. Note: This setting takes effect only after you exit and restart Sprint Connection Manager. Unlocking the Device When the device is locked, Sprint Connection Manager displays “Device locked,” and the lock icon is . To unlock the device: 1. If Sprint Connection Manager is not expanded, click 2. Click the to expand it. icon. 3.
Changing the Lock Code Warning: If you forget the lock code, you will not be able to use the device until you receive assistance from Sprint. To change the lock code: 1. In the Sprint Vision settings window, click User Lock Change. The Change User Lock Code window is displayed: 2. Enter the current lock code. 3. Enter a new four-digit lock code. 4. Enter the new lock code for confirmation. 5. Click OK.
Uninstalling the Sprint Connection Manager Software To remove the Sprint Connection Manager software from your computer, use the Add/Remove Programs utility built into your Windows operating system. 1. Exit Sprint Connection Manager (page 44). 2. Remove the Sprint Mobile Broadband USB modem. (See “Removing the Sprint Mobile Broadband USB Modem” on page 21.) 3. Select Start > Control Panel and select: (Windows Vista) Programs and Features. (Windows XP or Windows 2000) Add/Remove Programs.
Se c t io n 3B Menu Options In This Section ⽧ Sprint Connection Manager Menu ⽧ System Tray Menu This chapter describes each menu option you may encounter while using your Sprint Mobile Broadband USB modem and the Sprint Connection Manager software.
Sprint Connection Manager Menu Clicking Menu or the button, located in the upper left corner of Sprint Connection Manager, displays the Sprint Connection Manager menu. Note: Depending on your configuration and settings, not all menu options may be shown or enabled as described here. Tip: You can also display the menu by positioning the cursor over the Menu text or button and then pressing the spacebar or Enter key on your keyboard. To hide the menu, press Esc, or click outside the menu.
Menu Item Description Device Info & Diagnostics View information about your Sprint Mobile Broadband USB modem and run diagnostic tests. See “Running Diagnostics” on page 72. Power Off Modem Power off your Sprint Mobile Broadband USB modem. See “Powering the Device On and Off” on page 42. Location & Search Services Query the network for information on points of interest that are near your current location.
System Tray Menu When you right-click the system tray icon ( ), a shortcut menu is displayed: The following table describes the menu options: 58 Menu Item Description Open/Close Sprint Mobile Broadband Minimize Sprint Connection Manager (Close), or restore (Open) if Sprint Connection Manager is minimized. Help Display the online Help. About Sprint Mobile Broadband Display brief information about the Sprint Connection Manager software. To close the window, click anywhere inside it.
S e c ti o n 3 C Changing the Settings of Sprint Connection Manager In This Section ⽧ Settings Window ⽧ General Settings ⽧ Sprint Vision Settings ⽧ Sprint Location Services Settings This chapter describes the windows from which you can change the settings for Sprint Connection Manager.
Settings Window Note: This feature is temporarily unavailable if you have powered off the device (page 42). From the Settings window, you can specify the settings for Sprint Connection Manager. 1. In Sprint Connection Manager, click Menu. 2. Select Settings. 3.
General Settings From the General option of the Settings window, you can specify settings that affect the general behavior of Sprint Connection Manager.
The following table describes the options: Menu Item Description Play sound effects Play a clicking sound whenever an action is made in Sprint Connection Manager. Always on top Keep Sprint Connection Manager visible on your screen regardless of which applications are open. Start in system tray Have Sprint Connection Manager start (minimized) in the system tray on startup. (See “Restoring Sprint Connection Manager” on page 44.
Sprint Vision Settings From the Sprint Vision option of the Settings window, you can change the behavior of your Sprint Power Vision or Sprint Vision connection.
The following table describes the options: Menu Item Description Always show Welcome Screens Display a welcome screen upon a successful connection to the network. GO automatically when ready Automatically connect to the network after Sprint Connection Manager starts, or whenever Sprint Connection Manager loses the network connection. To select GO automatically when ready, ensure that Enable NIC for data connections (below) is not selected.
Menu Item Description Network Mode: 1X Only Attempt only a Sprint Vision (1X) connection (even when you are in Sprint Power Vision [1xEV-DO] coverage, which provides faster data transmission speeds). Note: When in an area that has only Sprint Power Vision (1xEV-DO) coverage, you won’t be able to connect to the network. Roam Mode: Sprint Disable roaming when Sprint coverage is unavailable. You will be able to connect only when Sprint coverage is available.
Sprint Location Services Settings From the Sprint Location Services option of the Settings window, you can change the behavior of the Location-Based Services. (For more information on LocationBased Services, see page 40.
The following table describes the options: Menu Item Description Enable Location on Device Turn on support (by your device) for Location-Based Services. Display 'Location & Search Services' on the menu Note: To use Location-Based Services, your account must also be configured appropriately. If you are unable to use Location-Based Services, contact Sprint Customer Service (page 28). Show or hide the Sprint Connection Manager menu item that displays the Sprint Nextel Location & Search window.
Menu Item Description Test GPS Verify that your device is able to obtain data for LocationBased Services. The results (including the number of satellites, latitude, longitude, and elevation information) are displayed to the right of the Test GPS button.
Sec t ion 3D Tools In This Section ⽧ Viewing the Connection History ⽧ Viewing Alerts ⽧ Running Diagnostics ⽧ Updating the Software ⽧ About Sprint Mobile Broadband This chapter describes various features you can use to view information about the Sprint Mobile Broadband USB modem and the Sprint Connection Manager software.
Viewing the Connection History Connection History displays a record of connections established using your Sprint Mobile Broadband USB modem. You can sort records by connection name to easily distinguish between personal and business usage. From this window you can also access the Settings window (page 60) (File > Settings). Note: For connections to be recorded, Keep Connection History must be enabled (page 62). To view the Connection History: 1. In Sprint Connection Manager, click Menu. 2.
To delete all entries: 䊳 Click the Clear button. To delete one or more entry: 1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries.) 2. Select Edit > Delete. Viewing Alerts The Alert Log displays a record of all alerts (for example, connection errors) that have been received while establishing and maintaining connections. You can use the Alert Log to help isolate and resolve connection issues. To view the Alert Log: 1.
To copy one or more entry: 1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries; to select all entries, select Edit > Select All.) 2. Select Edit > Copy. 3. Paste the entries (for example, into a text file or email message). To delete all entries: 䊳 Click the Clear button. To delete one or more entry: 1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries.) 2. Select Edit > Delete.
The tests automatically start when the window opens. From the Device Info & Diagnostics window, you can view system information (page 74) and save the system information to an RTF file. From the Device Info & Diagnostics window, you can also update parameters in your Sprint Mobile Broadband USB modem: 䊳 Click Update Data Profile. (If this button is not displayed, remove and reinsert the device.
Displaying System Information The System Information window displays: 䢇 System Parameters: Information about your computer hardware and software. 䢇 Installed Files: Files related to Sprint Connection Manager. 䢇 Device Info & Diagnostics: Information about the Sprint Mobile Broadband USB modem (including its phone number), and results of various tests. To display system information: 1. Select Menu > Device Info & Diagnostics. 2. In the Device Info & Diagnostics window, click System Information.
About Sprint Mobile Broadband The About Sprint Mobile Broadband window displays information about the Sprint Connection Manager software. To display this window: 䊳 In Sprint Connection Manager, click Menu and then select About Sprint Mobile Broadband. – or – Right-click the Sprint Connection Manager icon ( ) in the system tray and, from the shortcut menu, select About Sprint Mobile Broadband. To close this window, click anywhere inside it.
Section 3E Frequently Asked Questions In This Section ⽧ What is Sprint Connection Manager? ⽧ If the connection is “always on,” am I always being billed? ⽧ How fast is the connection with Sprint Connection Manager? ⽧ Can I connect to a dial-up account like AOL or EarthLink? ⽧ How do I get the location-enhanced Local Search feature? ⽧ Where do I find the location-enhanced Local Search feature? ⽧ How do I use the location-enhanced Local Search feature? ⽧ Where can I use GPS? ⽧ Once I connect
What is Sprint Connection Manager? Sprint Connection Manager is software that lets you connect to the Sprint Power Vision or Sprint Vision network. Sprint Connection Manager takes advantage of the increased data speeds offered by the Sprint Mobile Broadband Network. If the connection is “always on,” am I always being billed? No. The connection to the network goes dormant after a period of inactivity, but the connection can be re-established faster than having to reconnect.
Where do I find the location-enhanced Local Search feature? In Sprint Connection Manager, select Menu > Location & Search Services. How do I use the location-enhanced Local Search feature? When running Sprint Connection Manager, select Menu > Location & Search Services. Some predefined, most frequently used queries are listed. There is also an option to run your own custom query. Where can I use GPS? GPS works wherever there is both Sprint CDMA network access and GPS access.
How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network? Depending on your corporate email client, you can optimize your settings by doing the following: 䢇 Work in “offline” mode, and connect only when you need to send or receive email. 䢇 Remove the Preview Pane, or use the AutoPreview for headers only. 䢇 Save attachments to a desktop folder and then open from that folder, rather than opening the attachment directly from the message.
S e c ti o n 3 F Troubleshooting Tips In This Section ⽧ Problems, Causes, and Solutions ⽧ GO Button Is Unavailable ⽧ Searching for Service ⽧ Cannot Connect to the Network ⽧ PWR LED Goes Off and On, and Then Stays Red ⽧ Location-Based Services Don't Seem To Be Available ⽧ Could Not Prepare Data Services ⽧ Unable To Prepare Data Services ⽧ Sprint Connection Manager Stops Working After Upgrading Windows This section helps you diagnose and solve common problems you may experience while using y
Problems, Causes, and Solutions When properly installed, the Sprint Mobile Broadband USB modem is a highly reliable product. Most problems are caused by one of these issues: 䢇 Network coverage is not available (because of your “Network Mode” settings [page 63], or because you are outside the network, or because of an account or network problem). 䢇 The drivers were not properly installed because of a problem with your computer’s USB slot.
GO Button Is Unavailable Ensure the Sprint Mobile Broadband USB modem is properly inserted, not locked (page 51), and not powered off (page 38). If Sprint Connection Manager displays “Searching for service” for a long period of time (for example, several minutes), see “Searching for Service” below. If Roam Mode is set to Sprint, ensure you are not roaming, or change the setting (page 65). (You may be subject to roaming rates.
Cannot Connect to the Network If you’re having problems connecting, or there’s no Sprint Power Vision (1x-EVDO) coverage in your area, set Network Mode to 1X Only, and try to establish a connection. If the connection is dropped as soon as it is established: 䊳 Charge the battery for at least 30 minutes if the PWR LED is red. (If the connection still gets dropped as soon as it is established, continue with the following steps.) – or – 1.
Location-Based Services Don't Seem To Be Available If the menus or windows related to Location-Based Services are unavailable in Sprint Connection Manager: 䊳 In the Settings window (page 60), check whether the drop-down list has a Sprint Location Services option. If the drop-down list does not have the Sprint Location Services option, then your account, your device, or both are not configured to support Location-Based Services; contact Sprint Customer Service (page 28).
Sprint Connection Manager Stops Working After Upgrading Windows Note: After the following steps, any changes you made to Sprint Connection Manager settings will be lost; you will have to reapply the changes. If you’ve upgraded Windows, and Sprint Connection Manager stopped working: 1. Uninstall Sprint Connection Manager (page 54). 2. Reinstall Sprint Connection Manager (page 15).
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Section 4 Technical Specifications and Regulatory Information
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Section 4A Technical Specifications In This Section ⽧ LED Operation ⽧ Radio Frequency and Electrical Specifications ⽧ Software Specifications ⽧ Environmental Specifications ⽧ Mechanical Specifications This section describes the LED and various specifications of your Sprint Mobile Broadband USB modem.
LED Operation Your device has two LED lights. The LEDs operate as follows: LED State Indicates Data Off The device has no power. The device may not be completely inserted into the computer, the computer may be in suspend mode (which powers down the device), or you have powered the device off (page 42). Solid green The device has power, has found a signal, and is ready to connect. Green, blinking slowly The device is powering up, or no service is available. See “Searching for Service” on page 82.
Radio Frequency and Electrical Specifications Approvals Compliant with: IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856 (CDMA 1xEV-DO), IS-866, IS-878, IS-890, CDMA Development Group FCC (ID: N7N-MC5725U) Industry Canada (ID: 2417C-MC5725U) Voltage +5.0 Vdc from USB slot Current Maximum: 500 mA (from USB port) Typical data call current (talk mode), at 3.3 V: 285 mA (1X) 295 mA (1xEV-DO) Standby: at 3.3 V 2.
Software Specifications 92 CDMA specification IS-2000 Release 0 Data service IS-707A SMS (IS-637) Not supported FAX Not supported IOTA Supported OTASP (IS-683A, IS-683B, IS-683C) Supported OTAPA Supported PRL (preferred roaming list) Supported Authentication Supported Voice Not supported NAM Single E911 Not supported Position Location Supported (Mobile Station based) TTY/Accessibility Not supported Mobile IP Supported Section 4A: Technical Specifications
Environmental Specifications Operating temperature -10 to +60°C Storage temperature -20 to +85°C Humidity 85%, non-condensing Vibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes. Test duration of 60 minutes for each axis, for a total test time of 3 hours (non-operating).
Section 4B Regulatory Information In This Section ⽧ Regulatory Notices ⽧ Patents ⽧ Trademarks ⽧ Copyright ⽧ Limitation of Liability ⽧ Additional Information and Updates This section contains important regulatory notices about your Sprint Mobile Broadband USB modem, and also patent and other information.
Regulatory Notices The design of the AirCard 595U USB modem complies with U.S. Federal Communications Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S. and international standards bodies: 䢇 ANSI / IEEE C95.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 䢇 Reorient or relocate the receiving antenna 䢇 Increase the separation between the equipment and receiver 䢇 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 䢇 Consult the dealer or an experienced radio/TV
Patents Portions of this product are covered by some or all of the following US patents: 5,515,013 5,629,960 5,845,216 5,847,553 5,878,234 5,890,057 5,929,815 6,169,884 6,191,741 6,199,168 6,339,405 6,359,591 6,400,336 6,516,204 6,561,851 6,643,501 6,653,979 6,697,030 6,785,830 6,845,249 6,847,830 6,876,697 6,879,585 6,886,049 6,986,171 6,985,757 7,023,878 7,053,843 7,106,569 D442,170 D459,303 and other patents pending.
Trademarks SPRINT and other trademarks are trademarks of Sprint Nextel. AirCard® and “Heart of the Wireless Machine”® are registered trademarks of Sierra Wireless. Sierra Wireless, the Sierra Wireless logo, Watcher, and the red wave design are trademarks of Sierra Wireless. Windows® is a registered trademark of Microsoft Corporation. Mac OS is a trademark of Apple Inc., registered in the U.S. and other countries. QUALCOMM® is a registered trademark of QUALCOMM Incorporated.
Limitation of Liability The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless.
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Section 5 Safety Information and Terms & Conditions
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Section 5A Safety and Notices In This Section ⽧ Important Notice ⽧ Safety and Hazards This section describes important guidelines regarding your Sprint Mobile Broadband USB modem.
Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
Se c t io n 5B Terms and Conditions In This Section ⽧ Subscriber Agreement/General Terms and Conditions of Services This section contains the terms and conditions of service for your Sprint Mobile Broadband USB modem.
Subscriber Agreement General Terms and Conditions of Services Please note these terms may not be the most current version. A current version of the terms is available at our Web site or upon request. Para solicitar esta literatura en español, por favor visitar a www.sprint.com. Basic Definitions In this document: (1) “we,” “us,” “our” mean Sprint Solutions, Inc.
Our Policies Services are subject to our business policies, practices and procedures (“Policies”), including, but not limited to, our Privacy Policy and Acceptable Use Policy and Visitor Agreement – both available at our Web site. You agree to all of our Policies when you use our Services. Our Policies are subject to change at anytime with or without notice. When You Accept The Agreement You must have the legal capacity to accept the Agreement.
Our Right To Change The Agreement & Your Related Rights We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of material changes, and may provide you notice of non-material changes, in a manner consistent with this Agreement (see “Providing Notice Under This Agreement” paragraph).
won’t prorate charges to the date of termination and you won’t receive a credit or refund for any unused Services. Except as provided above, you must also pay us an Early Termination Fee for each line of Service that you terminate early. Credit Checks & Credit Information We agree to provide you Services on the condition you have and maintain satisfactory credit according to our standards and policies.
remaining portion of Deposit to your last known address within 90 days after your final invoice – if it is returned to us, we will forward it on to the appropriate state authorities to the extent required by law.
Coverage isn’t available everywhere. Estimating wireless coverage and signal strength is not an exact science. There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control (network problems, software, signal strength, your Device, structures, buildings, weather, geography, topography, etc.), may result in dropped and blocked connections, slower data speeds, or otherwise impact the quality of Service.
Specific Terms & Restrictions On Using Data Services In addition to the rules for using all of our other Services, unless we identify the Service or Device you have selected as specifically intended for that purpose (for example, wireless routers, Data Link, etc.), you can’t use our data Services: (1) with server devices or host computer applications, or other systems that drive continuous heavy traffic or data sessions; and (2) as a substitute or backup for private lines or frame relay connections.
Weekend plans), you’re charged for the entire call based on the rate that applies to the time period in which the call starts. iDEN Walkie-Talkie Charges: Charges for walkie-talkie calls are billed to the person who starts the call and calculated by multiplying the duration of the call by the applicable rate and number of participants. You’re charged at least 6 seconds of airtime for each call you start; subsequent communications in the same call are rounded up to and billed to the next second.
Your Bill Your bill provides you notice of your charges. It reflects monthly recurring charges (usually billed one bill cycle in advance) and usage/transaction specific charges (usually billed in the bill cycle in which they’re incurred). Some usage charges, such as those that depend on usage information from a third party, may be billed in subsequent bill cycles and result in higher than expected charges for that month. Bill cycles and dates may change from time to time.
a monthly or quarterly basis. Examples of Surcharges include, but are not limited to: Universal Service Fund, E911, Federal Programs Cost Recovery, Federal Wireless Number Pooling and Portability, and gross receipts charges. We will make efforts to provide you notice of any changes to Surcharges in a manner consistent with this Agreement (see “Providing Notice Under This Agreement” paragraph).
If you do not agree with the terms of our Privacy Policy, do not purchase or use our Services. Location Based Services Our network generally knows the location of your Device when it is outdoors and turned on. By using various technologies to locate your Device, we can provide enhanced emergency 911 services, and optional location-sensitive services provided by us or a third party.
cooperate if we choose to investigate the matter (provide facts, sworn statements, etc.). We may not waive any Early Termination Fees if you choose to terminate Services as a result of loss or theft of your Device. Disclaimer of Warranties WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES (INCLUDING YOUR DEVICE).
DISPUTE RESOLUTION We Agree To First Contact Each Other With Any Disputes We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information and the proposed resolution. You agree to contact us with disputes by calling or writing us as instructed on your invoice. We will contact you by letter to your billing address or on your Device.
(5) Unless we each agree otherwise, the Arbitration will be conducted by a single neutral arbitrator and will take place in the county of your last billing address. The federal or state law that applies to the Agreement will also apply during the arbitration. (6) We each agree not to pursue arbitration on a classwide basis. We each agree that any arbitration will be solely between you and us (not brought on behalf of or together with another individual’s claim).
No Class Actions TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING. No Trial By Jury TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
the documents it incorporates make up the entire agreement between us and replaces all prior written or spoken agreements – you can’t rely on any contradictory documents or statements by sales or service representatives.
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Section 6 Glossary and Index
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Glossary 1X One Times Radio Transmission Technology (the “one times” refers to the frequency spectrum). Also known as Sprint Vision. Supports Internet connections with data rates up to 153 kbps. Actual speed depends on the network conditions. Compare to 1xEV-DO. 1xEV-DO A high-speed standard for cellular packet data communications. Also known as Sprint Power Vision. 1xEV-DO Rev. A supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network).
dormant The network switches the data connection into dormant mode if there is no traffic on the connection for some time. When you resume data traffic, the high-speed data connection becomes active. ESN Electronic Serial Number—The unique serial number assigned to the device for cellular network use. Either the ESN or MEID is on the label on the device (under the battery), and is also displayed in the Device Info & Diagnostics window (page 72). See also MEID. FCC Federal Communications Commission—The U.
MEID Mobile Equipment Identifier—The unique second-generation serial number assigned to the Sprint Mobile Broadband USB modem for cellular network use. Either the MEID or ESN is on the label on the device (under the battery), and is also displayed in the Device Info & Diagnostics window (page 72). Compare to ESN. MHz megahertz—One million cycles per second PCS Personal Communications Services—A cellular communication infrastructure.
system tray Usually located in the bottom right of the screen (near the clock). When Sprint Connection Manager is running, it places an icon in this area, which you can use to monitor the connection state (page 39).
Index Numerics 1-888-211-4727 28 1X Only (Network Mode) 65 1X, 1xEV-DO description 5 amount of data transferred 48 application to automatically launch upon network connection 47 automatically connecting when ready 64 cannot connect 83 connecting 45 coverage, determining 40 dormant indicator 34 ending a connection 49 icons 34 roaming indicator 34 transmit/receive indicator 34 warning when roaming 46 1xEV-DO Only (Network Mode) 64 3G see 1X, 1xEV-DO A About Sprint Mobile Broadband 75 accessibility 92 accessor
Connecting 36 connecting 45 connecting automatically 64 connecting icon 39 connection 1X or 1xEV-DO (Network Mode) 65 alert log 71 Always-on 5 amount of data transferred 48 application to automatically launch upon network connection 47 automatically connecting when ready 64 cannot connect 83 diagnostics 72 ending 49 establishing 45 history 70 issues 71 launching 45 making 45 Network Mode 65 states 35, 39 warning when roaming 46 Connection History 70 Connection Manager see Sprint Connection Manager connectio
frequencies, transmit and receive 91 frequency stability 91 Frequently Asked Questions 76 G General options in Settings window 61 Getting Help 27 Getting Started 7 global positioning system (GPS). See Location & Search Services glossary 125 GO automatically when ready 64 GO button 45 GO button is unavailable 82 Google Maps 67 GPS Testing 68 GPS.
log, connection 70 longitude 68 MS-Based position location 92 MSID (Mobile System ID) 24, 25 M Mac OS X 8 maintenance 10 making a connection connecting to the network 45 1X or 1xEV-DO (Network Mode) 65 always on 64 amount of data transferred 48 application to automatically launch upon network connection 47 automatically 64 cannot connect 83 Network Mode 65 map services 67 Mapping and Search Service 67 MapQuest 67 maps, coverage 28 MDN 25 medical equipment 104 MEID 25 memory required 9 Menu all options 55
Preview Pane 79 Privacy Consent Agreement 67 PRL 92 problems 80 products, Sprint 53 profile - data 26 properties of connection, changing 63 provisioning 23, 26 PWR LED 90 Q questions See troubleshooting R radio frequency specifications 91 receive frequencies 91 records of connection history 70 regulatory information 94 regulatory notices 95 Relock modem when program exits 51 removing Sprint Connection Manager 54 removing the device 21 report of system information 74 requirements, system 8 restoring Sprint C
overview 32 1X or 1xEV-DO connection (Network Mode) 65 About Sprint Mobile Broadband 75 amount of data transferred 48 application to automatically launch upon network connection 47 automatically connecting when ready 64 cannot connect 83 closing 44 configuring 60 expanding Sprint Connection Manager 43 FAQ 76 frequently asked questions 76 icons 34 icons in system tray 39 links 53 Location-Based Services 40 menu options 55 minimizing 44 minimizing on startup 62 Network Mode 65 removing 54 restoring 44 securit
application to automatically launch upon network connection 47 automatically connecting when ready 64 immediately 45 specify 1X or 1xEV-DO connection (Network Mode) 65 warning when roaming 46 starting Sprint Connection Manager automatically 33 manually 32 states of connection 35 status information 72 status of connection 35 Stop button 49 storage temperature 93 support 28 suspend mode 90 system information 72, 74 System parameters 74 system requirements 8 system tray connection states 39 icons 39 menu 58 sh
W warning explosion risk if incorrect battery used 17 lock code, regarding 50 roaming, display message 46 warranty 6 weak signal 82 Web site automatically launch upon network connection 47 favorites 53 Sprint.com 28 Welcome screen, always show 64 white paper 79 Windows auto-launch Sprint Connection Manager 62 upgrading 85 versions supported 8 wizard Activation Wizard 23 Troubleshooting 28 www.sprint.
