User guide

AirCard Data Card User Guide
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Troubleshooting
This section describes possible problems and solutions for Windows users. If you
have a problem that is not described in this section, visit the Sierra Wireless
support page at www.sierrawireless.com/support.
Software installation does not start
automatically
Windows
If Watcher installation does not start after you insert the AirCard Data Card:
1. Double-click
My Computer (Windows XP) or Computer (Windows Vista,
Windows 7) on your desktop.
2. Click the
TRU-Install drive.
3. Under the
TRU-Install drive, open the Win folder and double-click Setup.exe.
Follow the on-screen prompts to install the software.
Mac OS X
If you do not see the AirCard Watcher window:
1. Open Finder.
2. Under
Devices, click AirCard Watcher.
3. Double-click the installer package.
PC Card slot no longer works after you remove
the AirCard Data Card (with PC Card adapter)
from the laptop
If your laptop does not recognize that you have removed the AirCard Data Card
with PC Card adapter, you may have to restart your laptop to restore PC Card slot
operation.
In the future, before you remove the AirCard Data Card with PC Card adapter,
click the
Safely Remove Hardware icon in the Windows system tray, then select the
AirCard Data Card.
Note: The PC Card is controlled by the BIOS of the laptop. If problems with the PC Card
slot persist, consult your computer manufacturer. A BIOS update may be available.