Sprint Mobile Broadband 2-in-1 Card Sierra Wireless AirCard® 402 www.sprint.com © 2009 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
Table of Contents Your AirCard 402 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Section 1: Introducing the AirCard 402 Device. . . . . . . . . . . . . . . . . . . . . . . . . 1 1A. Introducing the AirCard 402 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Your AirCard 402 Device . . . . . . . . . . . . . .
Section 3: Technical Specifications, Regulatory and Safety Information, and Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . .
Your AirCard 402 Device Thank you for purchasing a Sierra Wireless AirCard 402 device. This device offers more freedom than ever before. No wires, no cables—just access to your data when you need it. The power of the Internet is truly at your fingertips.
How to Use This Guide The advantages of Sprint are as clear as each wireless connection you make. With Sprint service, we give you what you really want from a wireless service provider—clear connections, easy-to-understand service plans, and self-servicing options for managing your account. All this is designed to make your life easier and worry-free. We know you’re eager to start using your device right away, and the sections of this guide are designed to help you do just that.
Section 1 Introducing the AirCard 402 Device
Section 1A Introducing the AirCard 402 Device ⽧ Your AirCard 402 Device (page 2) ⽧ TRU-Install (page 2) ⽧ Package Contents (page 3) ⽧ Care and Maintenance (page 3) This section introduces your AirCard 402 device, and describes what is included with your device. Your AirCard 402 Device The Sierra Wireless AirCard 402 device is a dual-band wireless modem. It enhances the functionality of your mobile computing devices by adding wireless connectivity to the Internet.
Introduction Package Contents Your AirCard 402 device package contains the following components: 䢇 Sierra Wireless AirCard 402 device 䢇 Get Started guide (this document) Care and Maintenance As with any electronic device, you should handle this device with care to ensure reliable operation. Follow these guidelines in using and storing the device: 䢇 Do not apply adhesive labels to the device or the card adapter, as they may cause the device or the card adapter to become jammed inside the card slot.
Section 2 Setting Up and Using the AirCard 402 Device
Section 2A Setting Up Your Sprint Account ⽧ Setting Up Your Device on Your Sprint Account (page 6) Setting Up Your Device on Your Sprint Account Normally your device will be set up on your Sprint account at the time of purchase. To verify that your device is set up on your Sprint account: 1. Log on to your account at www.sprint.com by entering your username and password. 2. Confirm that the AirCard 402 device is on your account with a Mobile Broadband connection plan.
Installing the Software Section 2B Installing the Software and Activating Your Device ⽧ Installing the Software on a Windows Computer (page 7) ⽧ Installing the Software on a Mac Computer (page 13) ⽧ Activating Your AirCard 402 Device (page 16) The installation process has two stages: 䢇 Installing the Software and Drivers — Insert the device to install the drivers and the software (for Windows, see below; for Mac, see page 13). 䢇 Activating Your Device — Start the software.
Note Your device will not work with handhelds or Pocket PCs. To install and run the device and accompanying Sprint SmartViewSM software on a Windows computer, you will need an empty PC Card or ExpressCard slot. Installing the Software and Drivers Note Windows Vista and Windows 2000 users: You must log in with administrative privileges to install the software and drivers. Windows XP users: You may need to log in with administrative privileges, depending on your Windows configuration.
device and card adapter into your computer (Sprint label facing up), and then proceed to “Windows detects the device...” on page 11. If your computer has an ExpressCard slot, remove the device from the card adapter, as described below. 4. Slide and hold the locking tab in the indicated direction. Section 2B. Installing the Software and Activating Your Device 9 Installing the Software 3.
5. Holding the locking tab, use your other hand to free the device from the adapter. 6. Gripping both sides of the device, insert it into your computer’s ExpressCard slot (Sprint label facing up). 10 Section 2B.
The LED indicator is lit (blue, or blinking amber); the Sprint logo on the protruding end of the device is also lit. 7. If the TRU-Install window is not displayed, in Windows Explorer browse to the entry (under My Computer), then browse to the Win folder and run Setup.exe or, if you’re running Windows Vista and the “AutoPlay” window is displayed, click Run setup.exe to display the TRU-Install window. 8. In the TRU-Install window, click OK. 9. In the “WinZip Self-Extractor” window, click Setup. 10.
11. Read the License Agreement, select “I accept the terms in the License Agreement” to agree to the terms and then click Next. 12. In the “Installation Customization Wizard” window, select a skin and then click Next. (A series of dialog boxes guides you through the installation.) 13. Use the Next and Back buttons to navigate through the wizard. 14.
System Requirements The AirCard 402 device works with any MacBook™ Pro or PowerBook® G4 computer running Mac OS X version 10.4.11 or newer. To check your version, from the Apple menu ( ) choose About This Mac. If your version is earlier than 10.4.11, then you must upgrade to version 10.4.11 or newer; contact an Apple reseller, an Apple retail store, or visit www.apple.com/store.
3. If your computer has a PC Card slot, grip both sides of the card adapter and insert the device and card adapter into your computer (Sprint label facing up), and then proceed to step 7 on page 15. If your computer has an ExpressCard slot, remove the device from the card adapter, as described below. 4. Slide and hold the locking tab in the indicated direction. 14 Section 2B.
Installing the Software 5. Holding the locking tab, use your other hand to free the device from the adapter. 6. Gripping both sides of the device, insert it into your computer’s ExpressCard slot (Sprint label facing up). 7. In the “TRU-Install” window, double-click Install Sprint SmartView.mpkg. Section 2B.
8. In the “This package contains a program...” window, click Continue. 9. In the “Welcome to the Sprint SmartView Installer” window, click Continue. 10. Read the Software License Agreement. To continue with the software installation, you must click Continue, and then click Agree to accept the terms. 11. In the “Standard Install on ...” window, click Install. 12. If a window appears prompting you for your password, enter your Mac password and then click OK. 13.
Using Your Device Section 2C Using Your AirCard 402 Device ⽧ Starting the Windows Software (page 17) ⽧ Starting the Mac Software (page 18) ⽧ Viewing the User Guide (page 18) ⽧ Removing the AirCard 402 Device (page 19) ⽧ Attaching an External Antenna (page 20) ⽧ Contacting Sprint Customer Service (page 20) ⽧ Troubleshooting (page 21) Starting the Windows Software 䊳 Double-click the program’s icon [ ] on your desktop.
Starting the Mac Software If the Sprint SmartView software has not started automatically: 䊳 Double-click the program’s icon [ ] on your Mac desktop. – or – In Finder™, select Go > Applications > Sprint SmartView, and then double-click Sprint SmartView. Viewing the User Guide The user guide provides detailed information on the Windows and Mac versions of the Sprint SmartView software. 䊳 In Windows Vista, select Start > All Programs > Sprint > SmartView > Users Guide.
1. Exit the Sprint SmartView software if it is open. 2. If you’re running Windows 2000, click the Unplug or Eject Hardware icon in the system tray, and click the entry for NEC PCI to USB Open Host Controller or Standard Enhanced PCI to USB Host Controller. If a dialog box appears notifying you that it is safe to remove the device, click OK. 3. If your computer has a PC Card or ExpressCard ejector, use it to eject the device from the slot. 4.
Attaching an External Antenna You can improve the signal strength by attaching an external antenna with a TS9 connector (sold separately). The recommended antenna is the 6-band blade antenna with TS9 connector, available from www.sierrawireless.com (part number 6000342). CAUTION Use of other antennas may violate FCC requirements. 1. If the device is connected to your computer, remove it. 2. Gently flip open the tab on the side of the device. 3.
For a more complete listing of errors and possible solutions, please see the user guide or online Help. You may also visit www.sprint.com or contact Sprint Customer Service (see above). Problem/error Solution The device has no power. Ensure the following: (The LED indicator is off.) 䢇 䢇 The device is properly inserted. The computer is turned on and not in suspend mode (Windows) or sleep mode (Mac). No service is available. Try the following: (The 䢇 LED indicator is off.
Section 3 Technical Specifications, Regulatory and Safety Information, and Warranty
Section 3A Technical Specifications ⽧ LED Operation (page 24) ⽧ Radio Frequency and Electrical Specifications (page 26) ⽧ Software Specifications (page 27) ⽧ Environmental Specifications (page 28) This section describes the LED indicators and various specifications of your AirCard 402 device. LED Operation Your device has two LED indicators. They operate as follows: LED 24 State of LED Indicates Off The device has no power.
State of LED Indicates Amber, blinking The device is searching for service. If this state persists, try the following: 䢇 䢇 䢇 Reorient your computer. If you are inside a building or near a structure that may be blocking the signal, change the position or location of your computer. Check with Sprint — a network or account problem may be preventing the device from obtaining service. Amber, not blinking An error has occurred. Remove the device and reinsert it. Off No service is available.
Radio Frequency and Electrical Specifications 26 Approvals Compliant with: IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856 (CDMA 1xEV-DO), IS-866, IS-878, IS-890, CDMA Development Group FCC Industry Canada Voltage +3.3 Vdc from PC Card or ExpressCard slot Current Maximum: 1300 mA Typical data call current (talk mode): 350 mA (1X) 430 mA (1xEV-DO) Standby: 100 mA (1xEV-DO/IS-2000 hybrid mode) Transmitter power 250 mW (24 dBm) average Transmit PCS: 1850 to 1909.95 MHz Cellular: 824.04 to 848.
Position Location Mobile Station based Data service IS-707A Mobile IP Supported SMS (IS-637) Not supported FAX Not supported OMA-DM Supported OTASP (IS-683A, IS-683B, IS-683C) Not supported OTAPA Not supported PRL (preferred roaming list) Supported Authentication Supported NAM Single Voice Not supported E911 Not supported TTY/Accessibility Not supported Section 3A.
Environmental Specifications 28 Operating temperature -4 to +131°F (ambient, outside PCMCIA/ExpressCard enclosure) Storage temperature -40 to +185°F Humidity 95%, non-condensing Vibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes. Test duration of 60 minutes for each axis, for a total test time of 3 hours (non-operating). Drop 1 m on concrete on each of 6 faces, 2 times Section 3A.
Regulatory Information Section 3B Regulatory Information ⽧ Regulatory Notices (page 29) ⽧ Patents (page 33) ⽧ Trademarks (page 33) ⽧ Copyright (page 34) ⽧ Limitation of Liability (page 34) ⽧ Additional Information and Updates (page 34) This section contains important regulatory notices about your AirCard 402 device, and also patent and other information. Regulatory Notices The design of the AirCard 402 device complies with U.S.
䢇 International Commission on Non-Ionising Radiation Protection (ICNIRP) 1998, Guidelines for limiting exposure to time-varying electric, magnetic, and electromagnetic fields (up to 300 GHz) FCC ID: N7NAC402 CAUTION: The AirCard 402 device must be 1.2 cm or more from users during operation, to satisfy FCC RF exposure requirements. It is recommended to use the AirCard 402 device in a PC Card slot whenever possible.
This device complies with Part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference. CAUTION: Any changes or modifications not expressly approved by Sierra Wireless could void the user’s authority to operate the equipment.
Information pertaining to OEM customers The AirCard 402 device has been granted modular approval for mobile applications. Integrators may use the AirCard 402 device in their final products without additional FCC/ IC certification if they meet the following conditions. Otherwise, additional FCC/IC approvals must be obtained. 1. At least 20 cm separation distance between the antenna and the user’s body must be maintained at all times. 2.
Portions of this product are covered by some or all of the following US patents: 5,515,013 5,629,960 5,845,216 5,847,553 5,878,234 5,890,057 5,929,815 6,169,884 6,191,741 6,199,168 6,339,405 6,359,591 6,400,336 6,516,204 6,561,851 6,643,501 6,653,979 6,697,030 6,785,830 6,845,249 6,847,830 6,876,697 6,879,585 6,886,049 6,968,171 6,985,757 7,023,878 7,053,843 7,106,569 7,145,267 7,200,512 7,287,162 7,295,171 D442,170 D459,303 D559,256 D560,911 and other patents pending.
Copyright ©2009 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners. Limitation of Liability The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless.
Important Safety Information Section 3C Important Safety Information ⽧ Important Notice (page 35) ⽧ Safety and Hazards (page 35) Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
Do not operate the AirCard 402 device in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the AirCard 402 device MUST BE POWERED OFF. When operating, it can transmit signals that could interfere with various onboard systems. The driver or operator of any vehicle should not operate the AirCard 402 device while in control of a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle.
Warranty Section 3D One-Year Limited Warranty THIS PRODUCT IS PROVIDED TO YOU UNDER THE FOLLOWING TERMS AND CONDITIONS THAT CONTAIN LIMITATIONS ON WARRANTIES AND LIABILITIES AND YOUR REMEDIES. BY USING THIS PRODUCT YOU AGREE TO THE TERMS AND CONDITIONS BELOW.
been subjected to misuse (including using the Products with hardware which is electrically or mechanically incompatible with the Products), abuse, accident, physical damage, abnormal operation, improper handling or storage, neglect, exposure to fire, water, or excessive moisture or dampness, or extreme changes in climate or temperature; (c) Products which have been opened, repaired, modified, or altered by anyone other than Vendor or a Vendor-authorized service center; (d) Products which have been damaged d
In the event that the Product supplied by Vendor is found to infringe any third-party US or Canadian patent, trade secret, copyright, trademark, or other proprietary right and/or the use of the Product is enjoined, Vendor will, at its sole option, either (a) procure for you the right to use such Product; (b) modify such Product so that it becomes non-infringing while giving equivalent functionality and performance; or (c) if neither of the foregoing options is reasonably available, refund to you all amounts
alleged infringement. THE FOREGOING IS IN LIEU OF ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF NON-INFRINGEMENT, WHICH ARE HEREBY DISCLAIMED, AND SETS FORTH THE ENTIRE LIABILITY OF VENDOR AND THE ORIGINAL OWNER OF THE PRODUCT FOR ANY INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS BY THE PRODUCT.
