AirCard 402 Modem with User Guide (Mac) 2131144 Rev 1.
AirCard 402 Modem - User Guide Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
Preface Limitation of Liability The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless.
AirCard 402 Modem - User Guide Trademarks AirCard and “Heart of the Wireless Machine” are registered trademarks of Sierra Wireless. Watcher is a trademark of Sierra Wireless, registered in the European Community. Sierra Wireless, the Sierra Wireless logo, TRU‐Install, TRU‐Locate, and the red wave design are trademarks of Sierra Wireless. Mac OS is a trademark of Apple Inc., registered in the U.S. and other countries. PC Card and ExpressCard are trademarks of PCMCIA.
Table of Contents Introducing the AirCard 402 modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Wireless modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 TRU-Install . . . . . . . . . . .
AirCard 402 Modem - User Guide Activating on a Mac computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Activation Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Watcher Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Starting and closing Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Watcher window . . . . . .
Contents Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Initial lock code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warning regarding the lock code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . When the modem is locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Locking the modem . . . . . . . . . . . . . . . . . . . . . . . . . .
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1: Introducing the AirCard 402 modem • • • • • Welcome Feature summary Package contents System components Care and maintenance of your modem 1 Note: This document applies to you, only if your wireless card is the AirCard 402 modem from Sierra Wireless. Welcome The Sierra Wireless AirCard 402 modem is a dual‐band wireless ExpressCard/PC Card modem for cellular and PCS networks, and the GPS frequency band.
AirCard 402 Modem - User Guide Some features described in this manual may not be supported by your service provider or may not be available with your network account. For details of the services and accounts available, contact your service provider. Wireless modem Once the modem is installed and configured, you can use it to connect to the CDMA network.
Introducing the AirCard 402 modem CDMA 3G services The modem operates over a type of wireless network called CDMA (Code Division Multiple Access). CDMA 3G technology provides a variety of connectivity features, depending on your service provider and account: • 1x‐EVDO Rev. A supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network). Average data rates are 450‐800 Kbps (downlink from the network) and 300‐400 Kbps (uplink to the network).
AirCard 402 Modem - User Guide 2. In the Preferences window, click Update. 3. Select Check for Updates, and then select how often Watcher should check for updates. Additional features of the modem Beyond the features of the CDMA network, the modem provides additional software features: • PIN security code to protect your modem and account from unauthorized use. • A wizard to assist with activating your CDMA account.
Introducing the AirCard 402 modem The ExpressCard/PC Card modem The modem provides your computer with a connection to the CDMA wireless network. The modem fits into a standard ExpressCard/34 or ExpressCard/54 slot or, when used in the card adapter, into a PC Card slot available on most notebook and desktop computers. Every CDMA network operates on one of three radio frequency bands. As a dual‐band product, the modem operates on two of these bands (see page 42), providing a wide coverage area.
AirCard 402 Modem - User Guide The process of setting up your account is called activation. Activation involves action by the service provider and configu‐ ration of the modem. The procedure to configure (activate) your modem is covered in “Activation” on page 25. The CDMA wireless network Note: More information about CDMA networks is available on the CDMA Development Group web site, www.cdg.org. This is the worldwide infrastructure providing the radio coverage that allows you to stay connected.
Introducing the AirCard 402 modem Document 2131144. Rev 1.0 Jun.09 • Protect the card from liquids, dust, and excessive heat.
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2: Getting Started • The AirCard 402 software • Account activation and configuration 2 Before you can begin using the modem, you must: 1. Insert the modem, to install the enabling software and drivers. 2. Activate an account and configure the modem to use your account (unless the modem has been pre‐activated). This section provides an overview of this process.
AirCard 402 Modem - User Guide Your service provider may need to know: • The billing information to use to collect payment for your network usage. • The ESN (Electronic Serial Number) or MEID (Mobile Equipment Identifier) assigned to your modem during the manufacturing process. (The ESN or MEID is printed on a label on the modem and can be displayed in the software.) This number is used to help authenticate your account when you connect for service.
3: Installation • System requirements • Installing the modem and software • Removing the modem • Attaching an external antenna 3 This chapter guides you through the steps necessary to install the modem on a notebook or desktop computer. The basic steps are: 1. Insert the modem into the ExpressCard/PC Card slot to install the modem drivers and software. 2. If the modem has not been pre‐activated, activate the modem (as described in “Activation” on page 25).
AirCard 402 Modem - User Guide Installing the modem and software To install Watcher and the modem drivers: 1. If your computer has an AirPort®, AirPort Extreme®, AirPort Express®, or Bluetooth adapter, turn it off. (For instructions, see the user guide of your computer). 2. If your computer has a PC Card slot, grip both sides of the card adapter and insert the modem and card adapter into your computer (modem label facing up); proceed to step 6 on page 21.
Installation Note: Do not forcefully insert the modem. This may damage the connector pins. 4. Holding the locking tab, use your other hand to free the modem from the card adapter. 5. Gripping both sides of the modem, insert it into your computer (modem label facing up). 6. In the window that appears, double‐click Watcher Installer.mpkg. 7. In the “Welcome to the Sierra Wireless Watcher Installer” window, click Continue. 8.
AirCard 402 Modem - User Guide 13. In the window with the message that you will have to restart your computer, click Continue Installation. 14. In the “Installation completed successfully” window, click Restart. 15. After your computer restarts, configure the modem to use your account (if it was not pre‐activated), as described in “Activation” on page 25. Removing the modem To remove the modem: 1. End your network connection (in Watcher, click Disconnect). 2. Close Watcher if it is open. 3.
Installation 4. Document 2131144. Rev 1.0 Jun.09 Reinsert the modem into your computer.
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4: Activation • Account configuration procedures 4 Account configuration procedures The final step to making the modem operational is configuring it to use your CDMA service provider account. The process of activation configures your modem with the required account parameters (phone number, username, password, and so on). If you purchased a pre‐activated modem, this step is not necessary. Once the application software and drivers are installed, the modem is ready for use.
AirCard 402 Modem - User Guide 4. Use the following table to determine your next actions. Table 4-1: Text/window displayed, and your next action Text/window displayed “Device is Locked” Description/next action Your device is preactivated. Unlock the device: 1. If the “Please enter the 4 digit PIN” field is not displayed: from the Extras item on the Watcher menu, choose Unlock ... Device. 2. In the “Please enter the 4 digit PIN” field, enter the lock code (PIN), and click OK.
Activation Activation Assistant If your device is not activated, use the Activation Assistant: 1. From the Extras item on the Watcher menu, choose Activation. The Activation Assistant window is displayed. 2. Phone your service provider. Inform them that you are activating a Sierra Wireless wireless device. 3. Follow the instructions of your service provider to activate your device.
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5: Watcher Basics • Starting and closing Watcher • Watcher window • Watcher menu options • Connecting to the network • Using SMS • GPS • Displaying your phone number and ESN • Security • Powering the modem off • Warranty • Troubleshooting • Uninstalling the Watcher software 5 Watcher is the application that allows you to manage and monitor the connection between the modem and the CDMA network.
AirCard 402 ExpressCard/PC Card - User Guide Watcher window The window has three areas that display messages and icons: the connection status area, call status area, and indicator area. These areas are shown in Figure 5‐1 that follows.
Watcher Basics Connection states The Watcher window can display various connection and interaction states, including: • No device detected / Searching • Not activated / • Activating • Updating User Profile • Carrier name only • Connecting • Connected • Call Dormant • Device is Locked • Device is powered OFF No device detected / Searching Watcher did not detect the modem. The Connect button is unavailable. 1. Insert the modem.
AirCard 402 ExpressCard/PC Card - User Guide The Connect button is available; the signal strength icon ( ), coverage indicator ( ), and the roaming icon ( ) are visible. To connect to the network, click the Connect button. Connecting Watcher is establishing a connection to the network. Connected The connection is established.
Watcher Basics Watcher menu options The following table describes some of the menu options available from the Watcher menu (most of them are available under the Extras item). Table 5-2: Watcher menu options Menu item Description About Watcher View information about the modem, including: • Phone number • ESN • Version of the Watcher software • Firmware version of the modem • Hardware version of the modem • PRL version Turn ... Device Off Power off your modem. See “Powering the modem off” on page 38.
AirCard 402 ExpressCard/PC Card - User Guide Connecting to the network To connect to the network: 1. In the Watcher window, click Connect. Once you’re connected to the network, Watcher displays “Connected,” the amount of time you’ve been connected, and the amount of data received (Rx) and transmitted (Tx). Viewing the amount of data transferred Once you’re connected to the network, Watcher shows the amount of data received (Rx) and transmitted (Tx).
Watcher Basics Displaying the SMS window To display the SMS window: 1. From the Extras menu on the Watcher menu, choose SMS. Creating and sending an SMS message To create and send an SMS message: 1. Ensure you have 1X service. 2. Display the SMS window (see above). 3. Click Send SMS. 4. In the To: field, enter the recipientʹs phone number. — or— In the To: field, enter the first or last name of a person who is in Address Book.
AirCard 402 ExpressCard/PC Card - User Guide Deleting SMS messages 1. Display the SMS window. 2. Select the message(s) you want to delete. 3. Click Delete SMS. GPS (Location-based services) For an overview of GPS (Location based services), see “TRU‐Locate” on page 10. If you’re having problems using GPS, see “Troubleshooting GPS” on page 39. If you have questions about using GPS, contact your service provider. Displaying GPS information To display GPS information: 1.
Watcher Basics Security When it is disconnected, you can lock your modem so that others cannot use the modem and your account. A four‐digit lock code is needed to unlock the modem. Initial lock code The initial lock code value is determined by your service provider. For service provider configurations that do not require account activation, a default lock code is set at the factory to a value determined by the service provider. For assistance, contact your service provider.
AirCard 402 ExpressCard/PC Card - User Guide Locking the modem Note: If you forget the lock code, you will not be able to use the modem until you receive assistance from your service provider. To lock the modem: 1. 2. End any active connection. (You can lock the modem only when it is disconnected; page 31.) From the Extras item on the Watcher menu, choose Lock ... Device. 3. In the Watcher window, enter the lock code (PIN), and click Ok. When the modem is locked, Watcher displays “Device is Locked.
Watcher Basics 2. Close any active data connection (in Watcher, click Disconnect). 3. From the Extras item on the Watcher menu, select Turn ... Device Off. When the modem is powered off, Watcher displays “Device is powered OFF;” most of the Watcher and modem features are not available. To power the modem on: 1. From the Extras item on the Watcher menu, select Turn ... Device On. Warranty To view the Sierra Wireless warranty (PDF), in Finder navigate to Applications > Sierra Wireless Watcher > Docs.
AirCard 402 ExpressCard/PC Card - User Guide Uninstalling the Watcher software Note: As part of the software removal process you will be prompted to restart your computer; save any open documents. To remove the Watcher software from your computer: 40 1. Exit Watcher (page 29). 2. Remove the modem (page 22). 3. In Finder, choose Go > Applications > Sierra Wireless Watcher, and then double‐click SierraUninstaller. 4. Click Proceed. 5.
6: Technical Specifications • LED operation • Radio frequency and electrical specifications • Environmental specifications 6 This chapter describes the function of the LEDs, and provides technical product data for the modem. LED operation The modem has two LED lights. The LEDs operate as follows: Table 6-1: LED operation LED State Indicates Off The modem has no power, or the LED has been turned off through the software. Check whether any of the following apply: • You have powered off the modem.
AirCard 402 Modem - User Guide Table 6-1: LED operation (continued) LED State Indicates Off No service is available. See the suggestions for “Amber, blinking” on page 41. Amber, blinking 1X coverage is detected. Ready to connect to the network (click Connect). Amber, not blinking The modem is connected to the 1X network, and can send or receive data. Blue, blinking 1x-EVDO coverage (Rev. 0 or Rev. A) is detected. Ready to connect to the network (click Connect).
Technical Specifications Environmental specifications Table 6-3: Environmental specifications Document 2131144. Rev 1.0 Jun.09 Operating temperature -20 to +55°C (ambient, outside PCMCIA enclosure) Storage temperature -40 to +85°C Humidity 95%, non-condensing Vibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes. Test duration of 60 minutes for each axis, for a total test time of 3 hours (non-operating).
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7: Regulatory Information • Important safety/ compliance information • Information pertaining to OEM customers 7 Important safety/compliance information The design of the AirCard 402 modem complies with U.S. Federal Communications Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S.
AirCard 402 Modem - User Guide mitter that has not been approved to operate in conjunction with this modem. Note: This modem must not be used in any unapproved configurations. For details, contact Sierra Wireless. Use of this device in any other configuration may exceed the FCC RF Exposure compliance limit. Note: If this modem is intended for use in any other portable device, you are respon‐ sible for separate approval to satisfy the SAR requirements of Part 2.1093 of FCC rules.
Regulatory Information Cet appareil numérique respecte les limites de bruits radioélec‐ triques applicables aux appareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur: ʺAppareils Numériquesʺ, NMB‐003 édictée par le ministre des Communi‐ cations. If you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.
AirCard 402 Modem - User Guide Note: If this modem is intended for use in a portable device, you are responsible for separate approval to satisfy the SAR requirements of FCC Part 2.1093 and IC RSS-102.
Appendix A: Glossary 1X One Times Radio Transmission Technology (the ʺone timesʺ refers to the frequency spectrum). Supports Internet connections with data rates up to 153 Kbps. Actual speed depends on the network conditions. Compare to 1x‐EVDO. 1x-EVDO A high‐speed standard for cellular packet data communica‐ tions. A Rev. A supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network). Rev.
AirCard 402 Modem - User Guide FCC Federal Communications Commission—The U.S. federal agency that is responsible for interstate and foreign communi‐ cations. The FCC regulates commercial and private radio spectrum management, sets rates for communications services, determines standards for equipment, and controls broadcast licensing. Consult www.fcc.gov. firmware Software stored in ROM or EEPROM; essential programs that remain even when the system is turned off.
Glossary roaming SMS Short message services—A feature that allows users of a wireless device on a wireless network to receive or transmit short electronic alphanumeric messages (up to 160 characters, depending on the service provider). TIA Telecommunications Industry Association—A standards‐ setting trade organization, whose members provide communications and information technology products, systems, distribution services and professional services in the United States and around the world. Consult www.
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Index Numerics 1X description, 11 icon, 30 LED ‐ coverage is detected, 42 1x‐EVDO description, 11 icon, 30 LED ‐ coverage is detected, 42 3G description, 11 A About Watcher, 33 account activation, 17 configuration, 25 activation overview, 17 Activation Assistant, 27 instructions, 25 Activation Assistant, 27 altitude, 36 amount of data transferred, 34 antenna, external, 22 approvals, 42 auto‐update, 11 B bands, frequency, 13 C Call Dormant, 32 call status area, 30 care and maintenance, 14 CDMA 1X descript
AirCard 402 Modem - User Guide external antenna, 22 L F latitude, 36 LBS (location based services) See GPS. LED lights, 41 turn on/off, 33 liability, limitation of, 3 limitation of liability, 3 location based services (LBS) See GPS.
Index Q QNC, 11 Quick Net Connect (QNC), 11 R radio frequency specifications, 42 regulatory information, 45 reply to SMS message, 35 requirements, system, 19 roaming definition, 14 indicator, 30 S safety, 2 sales desk, 4 searching for service, 41 security overview, 37 initial lock code, 37 lock modem, 38 unlock modem, 38 send SMS message, 35 signal strength, CDMA network, 30 sleep mode, 41 SMS overview, 34 deleting, 36 forwarding, 35 replying to, 35 sending, 35 software overview, 13, 29 areas in the wind
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