User guide
10
Problems indicated by the LEDs:
Problem/Error Solution
The device has
no power—
the LED
indicator is off.
Ensure the following:
• The device is properly inserted.
• The computer is turned on and
not in standby mode (Windows)
or Sleep mode (Mac).
No service is
available—
the
LED
indicator is off).
Try the following:
• Reorient your computer.
• If you are inside a building or
near a structure that may be
blocking the signal, change the
location of your computer.
• Connect an external antenna.
• Contact your service provider
regarding the status of the
network or your account.
2. Consult the help systems on your email or Internet
browser to fi nd troubleshooting help specifi c to what
you are doing.