User's Guide

Rev 1.2 Nov.12 21
4
4: Troubleshooting
This chapter provides suggestions for troubleshooting problems that
may arise when using your mobile hotspot.
Reset the Mobile Hotspot
You can reset the Mobile hotspot to the factory setting on the device.
This is useful if you have lost your Wi-Fi Passphrase.
To reset the mobile hotspot on the device:
1. On the touchscreen, tap Settings > Software > Factory Reset.
2. Follow the instructions that appear.
3. After the device has reset, reconnect Wi-Fi devices.
Alerts
Temperature-related alerts
The mobile hotspot is designed to work over a wide temperature
range. (See Environmental Specifications on page 23 for details.)
The mobile hotspot will shut down automatically if it goes out of the
supported temperature range.
Move the device to an area where the temperature is more suitable
and, if the mobile hotspot is too warm, make sure the area is well-
ventilated and air can circulate around the device.
Note: The battery may not recharge if the mobile hotspot is outside the
operating temperature range.