Instruction manual

Instruction Manual Smart-Trak
®
50 Series
IM-50 Rev. A.2 31
Returning Equipment to the Factory
Factory Calibration—All Models
Sierra Instruments maintains a fully-equipped calibration laboratory. All measuring and
test equipment used in the calibration of Sierra transducers are traceable to NIST
Standards. Sierra is ISO-9001 registered and conforms to the requirements of
ANSI/NCSL-Z540 and ISO/IEC Guide 25.
Instructions for Returning Your Instrument for Service
The following information will help you return your instrument to Sierra Instruments'
Factory Service Center and will ensure that your order is processed promptly. Prices may
vary depending on the flow range, type of gas and operating pressure of your unit. To
request detailed pricing, contact your local Sierra Instruments distributor or contact one
of our offices directly. Our expedite fees are: three-day turnaround 25%, two-day
turnaround 40%.
Please follow these easy steps to return your instrument for factory service:
1. Obtain a Return Materials Authorization (RMA) number from Sierra Instruments.
You may obtain an RMA number by three different methods.
1. Go to http://www.sierrainstruments.net/rma.aspx and fill in the form.
Hit Submit and print a copy of the RMA (that now includes RMA #) send
a copy of the RMA form along with your meter back to the factory.
2. Call Sierra at 800-866-0200 or [phone] Monday through Friday
between 7:00 a.m. and 5:00 p.m.
3. Email Customer Service for an RMA number at
[e-mail]
2. If you require service beyond calibration, but do not know which service(s) will
be required, describe the symptoms as accurately as possible on the RMA form.
3. Pack your instrument carefully. Use the original packaging and foam or bubble
wrap (packing peanuts NOT recommended) and include a copy of the RMA form
(complete with Sierra supplied RMA number) with the unit(s). This is
particularly important when shipping the medium and high flow versions. Due to
their weight, they can be damaged in transit if not packed properly.
4. Ship the unit(s) to the following address:
Sierra Instruments, Inc.
Attention: Factory Service Center
5 Harris Court, Building L
Monterey, CA 93940 USA
RE: RMA# (your number)