Instruction manual

Instruction Manual Smart-Trak
®
50 Series
IM-50 Rev. A.2 30
Chapter 5: Technical Support & Service
Technical Support
If you encounter any problem with your instrument, review the configuration information
for each step of the installation, operation, and set up procedures as explained in this
manual. Verify that your settings and adjustments are consistent with factory
recommendations.
If the problem persists, Sierra is eager to help you. You may contact us at any of the
following Technical Support Centers listed below. It may also help to call your Sierra
Sales Agent, who is also well trained in the operation of the product.
IMPORTANT: When contacting Technical Support, make sure you have
included the following information:
 The flow range, serial number, Sierra order number and model number (all
marked on the instrument data label).
 The problem you are encountering and any corrective action taken.
 Application information (gas, pressure, temperature, pipe and fitting configuration).
Customer Service and Support Information:
Email Technical Support: [e-mail]
Email Sales: [e-mail]
FACTORY USA
TOLL FREE: 800-866-0200
PHONE: [phone]
FAX: [phone]
EMAIL: [e-mail]
European Sales & Service Center:
PHONE: [phone]
FAX: [phone]
EMAIL: [e-mail]
Asia Sales & Service Center:
PHONE: + 8221 5879 8521
FAX: [phone]
EMAIL: www.sierra-asia.com