Use and Care Manual

9
TROUBLESHOOTING
CAUTION: Prior to assessing your steam mop, isolate the unit by removing the cord from
the power socket.
PROBLEM SOLUTION
LED is not on
•
Ensure steamer power cord is correctly plugged into a 120V AC power outlet
only.
•
Ensure circuit breaker is operational.
•
Try operating steamer from another power outlet.
•
If unit is still not working, call customer service.
No steam
•
Ensure water tank is full.
•
Calcium and mineral deposits can build up and impact the performance of your
steamer, use distilled water if necessary.
Pale residue left
on fl oor
•
This can be caused by leaving the steamer in the same spot for too long.
Residue can be removed with household white vinegar or a decalcifying product.
•
Alternatively, reheat the area for one minute to remove residue (do not overheat
area.)
Steamer is
leaking water all
over the fl oor
•
The microfi ber cloth pad may be overused and needs to be changed out with
additional cloth pad(s) provided. Cloth pads can be cleaned in washer. Over
time, however, the cloth pads can start to wear.
•
Be sure microfi ber cloth pad is attached properly.
•
If the unit should continue to leak water, unplug and wait 5 minutes before
trying again.
Floors are
cloudy, streaky
or spotty after
mopping fl oor
•
Be sure to use light detergent when cleaning mop pads, any residue on pad may
be transferred onto fl oor.
•
Replace cloth pad with a new; clean one for effective cleaning.
•
If initial use of steamer, past cleaning products may have left a residue on your
fl oor, continue to go over affected area until there is not residue or streaks left
behind.