Operating instructions

8
Safety instructions
– Read and follow the operating and installation instructions and all other information
enclosed with the washing machine.
– Retain documents for subsequent use.
Risk of electric shock
– Never pull out the mains plug by tugging the power cord.
– Never insert/pull out the mains plug with damp hands.
Risk of death For worn-out appliances:
– Pull out the mains plug.
– Sever the power cord and discard together with the plug.
– Destroy the lock on the washing machine door.
This will prevent children from locking themselves and risking their
lives.
Risk of suffocation – Keep packaging, plastic film and packaging parts out of the reach
of children.
Risk of poisoning
– Keep detergents and care products out of the reach of children.
Risk of explosion
– Items of laundry pretreated with cleaning agents containing
solvents, e.g. stain remover/cleaning solvents may lead to an
explosion after being loaded into the washing machine.
Rinse items of laundry thoroughly by hand beforehand.
Risk of injury
– Washing machine door may become very hot.
– Take care when draining hot detergent solution.
– Do not climb onto the washing machine.
– Do not lean on the open washing machine door.
– Do not touch the drum in case it is still spinning.
– Be careful when opening the detergent drawer while the machine
is in operation.
Consumption values
Programme
Additional
function
Load
Electricity
consumption
**
Water **
Programme
duration
**
Cottons Ê 30 °C  Intensive 8,0 kg 0,47 kWh 75 l 2:41 h
Cottons Ê 40 °C  Intensive 8,0 kg 0,80 kWh 75 l 2:41 h
Cottons Êü 60 °C*  Intensive * 8,0 kg 1,36 kWh 70 l 2:46 h
Cottons Ê 90 °C —- 8,0 kg 2,63 kWh 84 l 2:35 h
Easy-Care  40 °C —- 3,5 kg 0,52 kWh 55 l 1:00 h
Mix n 40 °C —- 3,5 kg 0,61 kWh 52 l 1:03 h
Delicate/Silk  30 °C —- 2,0 kg 0,16 kWh 30 l 0:39 h
düWooløÉ : (cold) —- 2,0 kg 0,08 kWh 41 l 0:36 h
düWooløÉ 30 °C —- 2,0 kg 0,14 kWh 39 l 0:36 h
* Programme setting for testing and energy labelling in accordance with IEC60456.
** The values may deviate from the indicated values depending on water pressure, hardness, and inlet temperature, ambient
temperature, type, amount and soiling of the laundry, detergent used, fluctuations in the power supply and selected addi-
tional functions.
9
Important information
Preparing/Protecting the laundry and the machine
– Empty pockets.
– Look out for metal items (paperclips, etc.).
– Wash delicates in a net/bag (tights, curtains, underwired bras).
– Fasten zips, do up any buttons.
– Brush sand out of pockets and collars.
– Remove curtain fittings or in a laundry bag.
Before washing for the first time
Do not load any laundry into the machine. Turn on the tap. Add the following to compartment
II:
– approx. 1 litre water
– detergent (dosage according to the manufacturer's instructions for light soiling and the
appropriate degree of water hardness)
Set the programme selector to Drum Clean  40 °C and select Start/Reload. At the end
of the programme, turn the programme selector to Off.
Laundry with different degrees of soiling
Wash new items separately.
Light Do not prewash.
If required, pretreat stains. Select  Intensive additional function.
Heavy Load less laundry. Prewash.
If required, pretreat stains. Select  Intensive additional function.
Soaking Load laundry of the same colour.
Pour soaking agent/detergent into compartment II according to the manufacturer’s
instructions. Set Cottons Ê 30 °C programme and select Start/Reload. After approx. 10
minutes, select Start/Reload. After the required soaking time, reselect Start/Reload if
the programme is to be continued or change the programme.
Starching
Laundry must not be treated with fabric softener.
Starching is possible in all washing programmes if liquid starch is used. Add starch to the
fabric softener compartment ~ in accordance with the manufacturer’s instructions.
Dyeing/bleaching
Dye in small quantities only. Salt can corrode stainless steel.
Observe the dye manufacturer’s instructions.
Do not bleach laundry in the washing machine.
Sport Shoes
Special programme for machine washable sport shoes. Remove the shoelace and insole, put
the shoes in the drum transversely.
Caution: First wipe away sand or stones on the shoes to prevent damage of the machine.
Down
Laundry must not be treated with fabric softener.
Special programme for washable clothes filled with down. Only wash down clothes, no down
pillows or bedding. Wash large items seperately. Dose detergent economically. Then dry the
down in dryer machine to avoid agglomeration.
10
Care
Machine housing, control panel
– Wipe with a soft, damp cloth.
– Do not use any abrasive cloths, scourers or cleaning agents (stainless steel cleaners).
– Immediately remove laundry and cleaning agent residues.
– Do not clean the appliance with a water jet.
Clean the detergent drawer ...
... if it contains detergent or fabric softener residues.
1. Pull out the drawer up to the stop position, press down the latch on the
insert and remove the drawer completely .
2. Remove insert: pull insert upwards with finger.
3. Clean the detergent dispenser and the insert with water and a brush.
4. Refit the insert and secure in place (the cylinder should fit over the
guide pin).
5. Insert the detergent drawer.
6. Leave the detergent drawer open so that residual water can evaporate.
Drum
Leave the washing machine door open after washing so that the drum can dry.
Rust stains – use chlorine–free cleaning agent, not steel wool.
Descaling No laundry in the machine!
This is not necessary if the detergent is dosed correctly. However, if it is necessary, follow the
instructions of the descaler manufacturer. Suitable descaling products can be purchased
from our website or customer service. apage 13
Information on the display

Please close the door immediately because of rising water level. In pause
status and are displayed alternately.

Door is locked due to safety reasons (water level and/or temperature are too
high); in pause status, and are displayed alternately. If you need
to open the door, wait for the temperature to drop or drain the water (e.g. select
Single Spin  programme).
Door cannot be locked/unlocked due to high temperature of the door lock.
Wait a moment and try again.
üx
Flashing (no water supply):
Tap turned on?
Inlet filter blocked ? Clean filter. apage 11
Supply hose kinked or blocked ?
Clean drain pump; apage 11
outlet pipe/drainage hose blocked.
other displays
Switch off the appliance, wait 5 seconds and switch it back on.
If the display appears again, call the customer service apage 13
– Risk of electric shock!
Pull out the mains plug!
– Risk of explosion! No solvents!
11
Maintenance
Drain pump
– Set the programme selector to  Off, disconnect the mains plug.
1. Open and remove the service flap.
2. Release the drainage hose from the clip.
Remove the sealing plug from the drainage hose, allow the detergent
solution to flow out. Push the sealing cap back in.
3. Remove the pump cap. Remove foreign objects/loose debris/fluff from
inside and clean the pump. (impeller in the pump must be able to rotate).
4. Clean any residual lye or fluff from the thread of the pump cap and
pump housing.
5. Attach the pump cap and screw it on tight until the stop, handle is upright.
Place the drainage hose back in the retainer.
6. Place the service flap back on and close.
To prevent unused detergent from flowing straight into the drain during
the next wash cycle: pour 1 litre of water into compartment II and start
the Single Spin  programme. Then select and start a new washing
programme with detergent as usual.
Filter in the water inlet hose
Reduce the water pressure in the supply hose:
1. Turn off the tap.
2. Select any programme (except Single Spin ).
3. Touch Start/Reload button and allow the programme to run for approx. 40 seconds.
4. Set the programme selector to  Off. Disconnect the mains plug.
Clean the filter:
1. Remove the supply hose from the tap.
Clean the filter with a small brush.
or
Remove the supply hose from the rear of the
appliance. Remove the filter with pliers and clean.
2. Reconnect the supply hose and check if it is tight.
– Risk of scalding!
Allow detergent solution to cool down!
– Turn off the tap!
12
What to do if ...
ʑ
Water is leaking out. – Fit/refit drainage hose correctly.
– Tighten the screw connection of the supply hose.
ʑ
No water supply.
Detergent not dispensed.
– Start/Reload not selected?
– Water tap not turned on?
– Supply hose filter blocked? Clean the filter. apage 11
– Supply hose kinked or trapped?
ʑ
Washing machine door cannot be
opened.
– Safety function active. Programme stopped? apage 4
–  (Rinse stop = no final drain/spin) selected?apage 5
– Can be opened by emergency release only. apage13
ʑ
Programme does not start. – Start/Reload or  Finish in time selected?
– Washing machine door closed?
ʑ
Detergent solution is not drained. – Clean the drain pump. apage 11
– Clean waste pipe and/or drainage hose.
ʑ
Water not visible in the drum. – Not a fault - water below the visible area.
ʑ
Spin result not satisfactory. – Wash small and large items of laundry together.
– S Less Iron selected? apage 6
– Speed selected too low? apage 5
ʑ
Spin cycle performed several
times.
– Not a fault - unbalanced load detection system adjusts
the imbalance.
ʑ
Compartment ~ not rinsed out
completely.
– Remove the insert. Clean detergent drawer and insert.
apage 10
ʑ
Odour formation in the washing
machine.
– Run the Drum Clean  90 °C programme without
laundry.
– Use standard detergent.
ʑ
Foam escapes from the detergent
drawer.
– Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water
and pour into compartment II in the detergent drawer.
– Reduce detergent dosage for the next wash cycle.
ʑ
Excessive noise, vibrations and
“wandering” during spin cycle.
– Are the appliance feet fixed?
Secure the appliance feet. aInstallation instructions,
page 5
– Transport bolts removed?
Remove transport bolts.
Installation instructions, page 3
ʑ
Display panel/indicator lamps do
not light up while the appliance is
running.
– Power failure/off? Interrupted programme will be
resumed when power returns.
– Circuit breaker tripped? Reset the circuit breaker/
change the fuse.
– If the fault occurs repeatedly, call the customer service.
ʑ
Programme sequence longer than
usual.
– Not a fault - unbalanced load detection system adjusts
imbalance by repeatedly distributing the laundry.
– Not a fault - foam detection system active - adds an
additional rinse cycle.
ʑ
Detergent residues on the laundry. – Occasionally, phosphate-free detergents contain water-
insoluble residues.
– Select Single Rinse m or brush the laundry after
washing.
ʑ
If you cannot correct a fault yourself or a repair is required:
– Turn the programme selector to  Off and pull the mains plug out of the socket.
– Turn off the tap and call the customer services. apage 13
13
Emergency release e.g. in the event of power failure
Interrupted programme will be resumed when power returns.
However, if the laundry has to be removed, the washing
machine door can be opened as follows:
Risk of scalding.
The detergent solution and laundry may be hot.
If possible, leave it to cool down.
Do not reach into the drum if it is still rotating.
Do not open the washing machine door if water can be seen
through the glass.
– Set the programme selector to Off and disconnect the mains
plug.
– Drain the detergent solution. apage 11
– Pull the emergency release with a tool and release. The washing
machine door can then be opened.
Customer service
ʑ
If you cannot rectify the fault yourself apage 12: What to do if ..., please contact our
customer service. We will always find a suitable solution and will avoid a visit from a service
technician wherever possible.
ʑ
The contact details for all countries can be found in the enclosed customer service directory.
ʑ
Please give the customer service the product number (E-Nr.) and the production number
(FD) of the appliance.
Product number Production number
You will find the identification plate containing
this information on the frame of the open door ,
and of the rating plate on the back of the
appliance.
Rely on the professionalism of the manufacturer. Please contact us.
This will ensure that the repair is carried out by trained service technicians who arrive
equipped with genuine spare parts for your appliance.
Operating instructions
WM12S425GC
en
Follow the safety
instructions on Page 8.
Read these instructions before switching on
the washing machine. Also follow the separate
Installation and maintenance instructions.