User Manual

> White Paper | Best Practices in Digital Transformation
13
u To remain relevant to its client base, the MTDC sector needs to
recognise the trends in data infrastructure as digital transformation
impacts enterprise. These may include:
• The deployment of hybrid or multi-cloud environments to
achieve necessary levels of scalability, security, reliability and
the flexibility to meet changing business strategies. Under this
system, more sensitive data applications can be kept in a private
cloud environment built via IaaS infrastructure and Open Stack
programs with a monitoring and operations program and a
supporting service system.
• Integration of public cloud via transition from IaaS to PaaS
service, resource pool expansion and optimisation of platform
availability and management.
• Rapid innovation may be assisted using SaaS services for
enterprise applications.
• IoT will form the basis of the connection and the sharing of
knowledge between the business, its clients, its sta, its suppliers.
IoT product programs are maturing and the IoT platform can
build interoperability with enterprise cloud platforms and the
DMP platform and be used to develop business applications.
• The data management platform and an integrated data center
management suite is the core of digital transformation.
The MTDC wishing to capitalise on the direction in which many
customers will move need to be aware of the transformational
paradigm above and others like it since the processes it entails may
represent opportunity (or challenge) for the MTDC.
“Colocation is the preferred choice for a lot of enterprise
architecture and cloud is their preference for desktop and
SaaS type applications such as email, mobility, collaboration &
communications etc. Then there is a layer of internal systems that
they can’t easily migrate – call those legacy IT – they may be in our
facilities or they may be on premise.” [IT Services]
“We operate a number of data centers that host private cloud
services that customers use to deliver a number of services. The
applications that demand the greatest scalability, such as CRM and
general enterprise applications are hosted within these data centers.
We also have a relationship with a number of providers of cloud
services – in particular SaaS vendors.” [IT Services]
Figure 6: Components in MTDC Service Level Agreements & Contracts 2014 & 2016:
% Sample of Commercial MTDCs
2014 2016
Source: DCD Census 2014 & DCD Solutions Survey 2016
10%
0%
20%
30%
40%
50%
60%
70%
80%
90%
100%
85.4%
65.4%
40.7%
34.6%
32.1%
19.8%
31.2%
14.4%
12.1%
11.1%
7.4%
6.8%
6.5%
92.3%
68.9%
46.5%
46.8%
44.2%
26.5%
44.4%
16.5%
13.2%
13.2%
10.2%
8.1%
9.2%
Availability Power availability/costs Response time to problems Security assurance Energy ecency Service availability
Location (facility)
Access to changed cost model Assitance with migration Maintenance of Accreditation Legislative compliance Technological upgrade Connectivity