User Manual

Siemens Common Remote Service Platform (CRSP)
This is the platform used for delivering secure remote
access for Siveillance Suite. Data and information related
to building infrastructure are accessible worldwide with
a reliable, high-performance, and secure remote access
platform. This platform ascertains that the remote services
delivered by Siemens meet your stringent cybersecurity
requirements.
Currently, CRSP supports connections to SIPORT,
Siveillance Viewpoint, and Siveillance OIS, with more
connections being developed for Siveillance Identity
and Siveillance VMS.
Cybersecurity measures in CRSP
Siemens CRSP is certified by the ISO/IEC :
standard; it retains ongoing certification by TÜV Süd
in Germany and is listed in the International Register
of ISMS Certificates. The central CRSP platform is
located within Siemens’ own network infrastructure
and is protected from unauthorized access from the
outside. Within a demilitarized zone (DMZ), a CRSP
access server acts like a secure gatekeeper between
the Internet and the Siemens network, where your data
are stored. It establishes a secured connection between
your system and the service engineer’s system. A DMZ with
proxy server technology is a proven network architecture
that ensures that only data that have been previously
requested by a Siemens authenticated remote service
process are allowed to pass into the Siemens network.
Data management: Siemens classifies customer data
as strictly confidential and grants access only on a
need-to-know basis. The enforcement of this principle
is supported by policy-based access control mechanisms.
The measures implemented for data management depend
on your individual requirements for data protection,
the data type, and the applicable laws.
CRSP applications
The following remote services applications are supported
by a CRSP connection:
Remote Operational Assistance
• Check configuration, settings, log books and
software versions
• Change configuration and settings
• Execute reports and modules
• Log in and log out
Remote Diagnosis and Repair
• Reboot server and client
• Run diagnosis tools
• Perform data backup and restore
Remote Software Maintenance
• Restore data backup
• Install software updates and upgrades
Remote Commissioning
• Perform remote engineering and project extensions
using license change and database extension
• Add and modify configuration and settings
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