Technical data

Appendix
A.3 Service and support
SIMATIC Rack PC IL 43
A-4 Getting Started, Edition 09/2005, A5E00432882-01
Training center
Siemens offers a number of training courses to familiarize you with the SIMATIC automation
system. Please contact your regional Training Center, or the central Training Center in
D90327 Nuremberg.
Telephone: [phone].
Internet: http://www.sitrain.com
Technical Support
You can reach Technical Support for all A&D products using the Web form for Support
Request available under
http://www.siemens.de/automation/support-request
Further information about our technical support is available in the Internet at
www.siemens.com/automation/service
When you contact the Customer Support, please have the following information for the
technician on hand:
• BIOS version
• Order No. (MLFB) of the device
• Installed additional software
• Installed additional hardware
Service & Support on the Internet
In addition to our documentation services, you can also make use of all our online
knowledge base on the Internet.
http://www.siemens.com/asis
There you find:
• The Newsletter contains the latest information on your products.
• Numerous documents are available by searching through Service & Support.
• The current BIOS version.
• A forum is available for users and specialists to exchange experiences.
• You can find your local contact for Automation & Drives in our contacts database.
• Information about on-site services, repairs, spare parts. Lots more is available on the
”Services” page.
You can find the latest information about industrial PCs at the following address
http://support.automation.siemens.com