Technical data

Error diagnostics

6.6 Not possible to send e-mail

TS Adapter IE Basic

Manual, 08/2014, A5E02615140-03

6.6

Not possible to send e-mail

Diagnostics

An outbound modem connection is active, but e-mail cannot be sent.

In the "Information > Status" tab of the Web interface, you can check if an outbound

connection is active.

Remedy

1. Check the LED LINK on the TS Adapter IE Basic. If it is not lit, there is no connection to

another device over Ethernet. You can see the status of the Ethernet connection in the

"Information > Status" tab of the Web interface.

2. Check the IP address of the TS Adapter IE Basic.

The address must be in the same subnet as the addresses of the remote automation

component, and must not be used by any other component in the network.

3. Check whether the IP address of the TS Adapter IE Basic is specified as the router under

the properties of the CPU's Ethernet interface.

Note

Firewall

The firewall of the TS

Adapter IE Basic can be configured under "Security > Outgoing Calls".

It is open by default for SMTP & SMTPs (standard protocol for sending e

-mails). If the

sending of e

-mails fails, verify that the ports for SMTP & SMTPs are open for outbound

connections.