Technical data

Error diagnostics
6.4 Malfunctions in remote maintenance
TS Adapter IE Basic
60 Manual, 08/2014, A5E02615140-03
6.4.3
The callback fails
Diagnostics
The call to the TS Adapter IE Basic is successful, but the callback fails.
Remedy
1. Check the callback procedure. If you have entered a callback number for the selected
user in the "Security > User Management" tab, the TS Adapter IE Basic uses that number
for the callback. If you have not entered anything for the callback number parameter, you
can specify any callback number when making a connection on the PC.
2. The TS Adapter IE Basic prefixes the callback phone number with the dial code for
accessing an outside line. Check the outside line code in the "Parameter > TS Module"
tab.
3. Check the configured dialing procedure in the "Parameter > TS Module" tab.
4. Check the setting "Wait for dial tone" in the "Parameter > TS Module" tab. Activate this
check box only if you are operating the modem on a main line.
6.4.4
Access to the automation component fails
Diagnostics
The connection establishment was successful, but access to the remote automation
component fails.
Remedy
1. Check the status information of the Web interface under "Information > Status".
2. Check the LED LINK on the TS Adapter IE Basic. If it is not lit, there is no connection to
another device over Ethernet. You can also view the status of the Ethernet connection in
the "Information > Status" tab.
3. Check the IP address of the TS Adapter IE Basic and the IP address that was assigned to
the calling PC during remote connection. The addresses must be in the same subnet as
the addresses of the remote automation component, and must not be used either by
another component in the network or by your PG/PC.