Technical data

Error diagnostics

6.4 Malfunctions in remote maintenance

TS Adapter IE Basic

Manual, 08/2014, A5E02615140-03

7. Check the response of the modems on the TS Adapter IE Basic to the initialization

strings. You can also view the response of the modems in the "Information > Status" tab

of the Web interface. If ERROR or TIMEOUT is displayed as the status, the modem does

not understand the initialization string. Correct the initialization string.

8. If you use theTS Module GSM, there is another possible cause of the error:

The SIM card inserted in the TS Module GSM does not have CSD data connections

enabled for incoming calls.

Remedy: Request enabling for CSD data connections for incoming calls from your

network provider.

Note

As a rule, the network provider allocates a separate number (data number) for the CSD

data connection.

6.4.2

Logon to the TS Adapter IE Basic fails

Error message on connecting

"The logon to TS Adapter was denied".

Remedy

1. Check that the user name and password specified for dial-up are configured in the

TS Adapter IE Basic.

Reset the TS Adapter IE Basic to its default configuration using the P RES button. Log on

to the TS Adapter IE Basic with the user name "Administrator" and the password "admin".

Note

Password change

To protect the TS

Adapter IE Basic against unauthorized access, replace the "admin"

password of the

default user "Administrator" with a new password.

2. If you are using an ISDN connection and are operating other devices on the same S0 bus

as the TS Adapter IE Basic, you must configure an MSN on the ISDN TA of the

TS Adapter IE Basic.

– TS Module ISDN

Enter this MSN number in the "Parameters > TS Module" tab in the "Multiple

subscriber number" parameter

– ISDN-TA on the TS Adapter IE Basic with TS Module RS232

Add a corresponding AT command for the "Initialization 2" parameter in the

"Parameters > TS Module" tab. You can find the appropriate AT command in the

manual for your ISDN TA.