Technical data

Error diagnostics
6.4 Malfunctions in remote maintenance
TS Adapter IE Basic
58 Manual, 08/2014, A5E02615140-03
6.4
Malfunctions in remote maintenance
6.4.1
The partner is not answering
Error message on connecting
"Partner not answering"
Remedy
1. Check the phone cables and the power connection of the TS Adapter IE Basic.
2. Check the LED ERROR on the TS Adapter IE Basic. If the LED is lit, read the section
"Error Diagnostics Based on LEDs (Page 55)".
3. Check the DCD LED on the TS module or external modem of the TS Adapter IE Basic
(CONNECTED LED with TS Module GSM). If it is lit, an outbound connection is possibly
active. To exclude this error, set the "Connection establishment" parameter to "never" in
the "Parameters > Outgoing Calls" tab.
4. Also check the area code and country code of the phone number you use to call the
TS Adapter IE Basic.
5. If you are using an ISDN connection, the following may have caused the error:
The ISDN TA on the PC does not signal the B-channel protocol to the remote station
when connecting. Automatic detection of the B-channel protocol by the ISDN TA on the
TS Adapter IE Basic then fails.
As a test, set the B-channel protocol of the ISDN TA on the TS Adapter IE Basic with
TS Module RS232 to match your ISDN TA on the PC.
Change this setting in the "Parameters > TS Module" tab for the parameter "Protocol for
incoming calls" or add a corresponding AT command for the "Initialization 2" parameter.
You can find the appropriate AT command in the manual for your ISDN TA.
6. If you are using an ISDN connection, there is another possible cause of the error:
You have configured a multiple subscriber number on the TS Adapter IE Basic and the
PABX to which the TS Adapter IE Basic is connected is working with number
suppression, meaning it does not transmit the subscriber number when calling.
You have two options to remedy this error:
– Delete the TS Adapter IE Basic in the "Parameters > TS Module" tab for the
parameter "Multiple subscriber number configured" or
change/remove the AT-command in the "Initialization 2" parameter.
– Disable number suppression on the PABX.