Specifications

Error diagnostics
8.4 Malfunctions in remote maintenance
TS Adapter IE
74 Manual, 06/2008, A5E00977705-02
8.4.3 The callback fails
Diagnostics
The call to the TS Adapter IE is successful, but the callback fails.
Remedy
1. Check the callback procedure. If you have entered a callback number for the selected
user in the "Security > User Management" tab, the TS Adapter IE uses that number for
the callback. If you have not entered anything for the callback number parameter, you
can specify any callback number when making a connection on the PC.
2. The TS Adapter IE prefixes the callback phone number with the dial code for accessing
an outside line. Check the outside line dial code under "To access an outside line, first
dial" in the "Parameters > Modem > Internal Modem" or "Parameters > Modem > External
Modem" tab.
3. Check the preset dial procedure in the "Parameters > Modem > Internal Modem" or
"Parameters > Modem > External Modem" tab.
4. Check the "Wait for dial tone" setting in the "Parameters > Modem > Internal Modem" or
"Parameters > Modem > External Modem" tab. Activate this check box only if you are
operating the modem on a main line.