Specifications

TS Adapter IE

Manual, 06/2008, A5E00977705-02

Error diagnostics

8.1 Error Diagnostics Based on LEDs

To check the functioning of the LEDs, switch the power to the TS Adapter IE off and back on.

All LEDs are switched on when the power is restored. After a few seconds, the LEDs are set

according to the current operating state.

The following instructions will help you to diagnose and rectify simple faults yourself.

Displayed error and cause Remedy

No LED lit

• The external power supply is not connected

or switched off.

• Connect or switch on external power supply

• Hardware error. • Inform Customer Support.

SF LED lit

• The TS Adapter IE cannot communicate with

the internal modem. Hardware error.

• Replace the TS Adapter IE.

• The internal or external modem responds

with an error message.

• The "Initialization 1" or "Initialization 2" parameters in the

"Parameters > Modem > Internal Modem" or "Parameters > Modem

> External Modem" tab contain AT commands which the modem or

ISDN TA does not understand. Correct the parameters as

necessary. You can view the response of the modem or ISDN TA to

these initialization strings in the "Information > Status" tab of the

configuration interface. If the reply is not "OK", the SF LED is

switched on.

• The TS Adapter IE cannot establish an

outgoing connection.

• The TS Adapter IE tries to establish an outgoing remote connection

and an error occurs. To find a remedy, refer to the section "Not

possible to send e-mail". You can view the status of the connection

in the "Information > Status" tab of the configuration interface under

"Outgoing Call".

BUSF LED lit

• The Ethernet cable is not plugged in. • Plug in the Ethernet cable.

You can also view the status of the Ethernet connection in the

"Information > Status" tab of the configuration interface.

DC3V LED not lit

• The external power supply is not connected

or switched off.

• Connect or switch on external power supply

• Hardware error. • Inform Customer Support.