Technical data

Troubleshooting
TeleService V6.1 Service Software for SIMATIC S7 and C7
A5E00921336-01
13-5
13.4 Remote Connection from the TS Adapter is not
Established
Error: Possible cause: Check / Remedy:
Location or call
settings in the
TS Adapter are
incorrect
• Check the configuration of the TS Adapter:
• Are the dialing method and access code set to suit the
phone connection?
• Does the modem at the TS Adapter support the
characters configured for the access code?
• Is "Wait for dial tone before dialing" deactivated at an
extension?
Initialization of the
modem insufficient
• Check the string for initializing the modem. The modem
may require a further initialization in order to establish a
remote connection.
• Properties of the Modem Initialization String for the
TS Adapter I/II
Callback from
TS Adapter not
carried out:
Callback number is
incorrect
• Check the configuration of the callback number you
assigned.
Phone number is
incorrect
• Is the desired number being transferred to the
FB "PG_DIAL"?
Call from
TS Adapter not
carried out:
Configuration of the
TS Adapter is
incorrect
• Check the configuration of the TS Adapter I/II:
• Are the dialing method and access code set to suit the
phone connection?
• Does the modem at the TS Adapter I/II support the
characters configured for the access code?
• Is "Wait for dial tone before dialing" deactivated at an
extension?