Technical data

Troubleshooting
TeleService V6.1 Service Software for SIMATIC S7 and C7
13-4 A5E00921336-01
Error: Possible cause: Check / Remedy:
Remote
connection is not
established
Phone connection
defective or busy
• Connect a phone and check whether a dial tone can be
heard on this connection.
• If an analog phone is connected on the same connection,
it must be hung up.
You cannot establish an additional modem connection on
this connection if there is an existing phone connection.
Serial parameters
set incorrectly
• Are the correct values entered in the "Settings" tab of the
modem properties (8 data bits, no parity, 1 stop bit)?
• Is the correct COM interface set in the "General" tab of the
modem properties?
Initialization string of
the TS Adapters is
not suitable for the
modem
• Set the modem initialization string in accordance with the
following requirements:
- Properties of the Modem Initialization String for
TS Adapter I/II
- Procedure for Configuring the TS Adapter IE
Setting for error
correction between
the modem at the
TS Adapter and the
modem at the
PC/programming
device are not
compatible
• Adapt the modem settings.
• Useful Information on Configuring the TS Adapter I/II
• Restoring the Default Configuration of a TS Adapter I/II
• Procedure for Configuring the TS Adapter IE