Technical data

Troubleshooting
TeleService V6.1 Service Software for SIMATIC S7 and C7
A5E00921336-01
13-3
13.3 Remote Connection to the TS Adapter is not
Established
Error: Possible cause: Check / Remedy:
Cabling faulty • Are all the connecting cables connected correctly?
• Are the connectors loose?
Dial parameters for
main connection
and extension set
incorrectly
• Are the set properties and dial parameters of the modem
suitable for the phone connection (main connection or
extension)?
• If you operate your modem on a main connection, you
must not specify an access code in the "Dial parameters"
dialog box.
The fields for the access code for local calls and remote
calls have to be empty.
Dialing process set
correctly
• Is the correct dialing method (tone/pulse) set in the dialog
box for the dial parameters of your modem?
• Use a connected phone to check the connection on which
you want to operate the modem.
During pulse dialing you should be able to hear crackling
noises. During tone dialing you should hear noises with
varying tone heights.
Set the corresponding dialing process at the modem dial
parameters.
Remote
connection is not
established
Dial disable active • The dial disable function is modem property specified
country-specifically, which, depending on the modem,
comes into action after one or more attempts to establish
a connection.
• If your modem does not react after several attempts to
dial, the dial disable function may be active. After the dial
command characters are sent to the modem, but the
modem does not start the dialing process. The driver
receives a general error message.
• Refer to the modem documentation for information on how
the dial disable function is implemented for your modem.
• Make sure that a log file (modemlog.txt) is created in
which the activities between the programming
device/personal computer and modem are recorded.
Then check whether the file contains an entry caused by
the dial disable (for example, DELAYED).