Operating instructions
Table Of Contents
- SIMATIC IPC627C
- Legal information
- Table of contents
- 1 Introduction
- 2 Safety notes
- 3 Description
- 4 Application planning
- 5 Mounting
- 6 Connecting
- 7 Commissioning
- 8 Integration
- 9 Functions
- 10 Expansion and parameter assignment
- 11 Service and maintenance
- 11.1 Removing and installing hardware components
- 11.1.1 Repairs
- 11.1.2 Preventive maintenance
- 11.1.3 Replacing the Backup Battery
- 11.1.4 Removing/Installing the Power Supply
- 11.1.5 Installing / removing the bus board
- 11.1.6 Installing / removing the motherboard
- 11.1.7 Installing / removing the equipment fan
- 11.1.8 Installing / removing the power supply fan
- 11.1.9 Processor replacement
- 11.2 Reinstalling the software
- 11.2.1 General installation procedure
- 11.2.2 Restoring the Factory State of the Software Using the Restore DVD
- 11.2.3 Installing Windows
- 11.2.4 Setting up the language selection by means of the Multilanguage User Interface (MUI)
- 11.2.5 Recovery of Windows 7
- 11.2.6 Installing drivers and software
- 11.2.7 Installing the RAID Controller software
- 11.2.8 Installing the optional burner or DVD software
- 11.2.9 Update installation
- 11.2.10 Data backup / subsequent modification of partitions
- 11.2.11 CP 1616 onboard
- 11.3 Installing the RAID Controller software
- 11.4 BIOS update
- 11.5 BIOS Recovery
- 11.1 Removing and installing hardware components
- 12 Alarm, error, and system messages
- 13 Troubleshooting/FAQs
- 14 Technical data
- 15 Dimension drawings
- 16 Detailed descriptions
- A Appendix
- B ESD guidelines
- C List of abbreviations
- Glossary
- Index

Appendix
A.3 Service and support
SIMATIC IPC627C
Operating Instructions, 11/2010, A5E02669068-02
185
A.3 Service and support
Local information
Contain your Siemens representative (http://www.siemens.com/automation/partner) if you
have questions about the products described here.
Technical documentation for SIMATIC products
You can find additional documentation for SIMATIC products and systems in the Internet:
SIMATIC Guide manuals (http://www.siemens.com/simatic-tech-doku-portal
)
Easy shopping at the mall
You can find the online catalog and order system under:
Industrial Automation and Drive Technologies (http://mall.automation.siemens.com
)
Training center
All the training options are listed at:
SITRAIN homepage (http://www.sitrain.com
)
Technical support
You can contact technical support for all Industry Automation and Drive Technologies
products by:
● E-mail: support.automation@siemens.com
● Internet: Online support request form:
(http://www.siemens.com/automation/support-request
)
When you contact the customer support, please have the following information for the
technician on hand:
● BIOS version
● Order No. (MLFB) of the device
● Installed additional software
● Installed additional hardware
Online Service & Support
Information about the product, Support and Service, right through to the Technical Forum,
can be found at: Industry Automation and Drive Technologies - Homepage
(http://www.siemens.com/automation/service&support
)
After-sales information system for SIMATIC PC / PG
Information about contacts, drivers, and BIOS updates, FAQs and Customer Support can be
found at: After-sales information system for SIMATIC PC/PG (http://www.siemens.com/as
is)