Installation manual

LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
71
Task Param.
Number
Description Acceptable Values Notes:
ACD Box Setup 2525
Box default operator during
day service
(Valid mailbox
number)
A prompt for the
Item number refers
to the box number.
Enter the box
number.
ACD Box Setup 2526 Box default operator during
night service
(Valid mailbox
number)
A prompt for the
Item number refers
to the box number.
Enter the box
number.
ACD Box Setup 2527 Action to take if all
extensions are busy
0 = Queue the call
1 = Go to another box
A prompt for the
Item number refers
to the box number.
Enter the box
number.
ACD Box Setup 2528 Box associated with
parameter 2527
(Valid box number) A prompt for the
Item number refers
to the box number.
Enter the box
number.
ACD Box Setup 2529 Action to take if caller elects
not to remain in queue
0 = Return
1 = Say ‘Goodbye’
2 = Go to another box
3 = Hang up
A prompt for the
Item number refers
to the box number.
Enter the box
number.
ACD Box Setup 2530
Box associated with
parameter 2529
(Valid box number)
A prompt for the
Item number refers
to the box number.
Enter the box
number.
ACD Box Setup 2531
If call is queued, state
position in line?
1 = Yes
0 = No
A prompt for the
Item number refers
to the box number.
Enter the box
number.
ACD Box Setup 2501 to
2512
ACD rotation box members (Valid mailbox
numbers)
A prompt for the
Item number refers
to the box number.
Enter the box
number.
Business Hours
Setup
5042 Hour day service begins 00-24 A prompt for the
Item number refers
to the day of the
week. Enter 0
(Sunday) through
6 (Saturday).