Other Certificate / Approval

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Issue: 14-Sep-2016 page 11/12

number of Supported Users under this agreement is defined in Appendix C.

B.2.7 ..

B.2.8 Questions concerning the nature and scope of support and maintenance should be sent to

the above email address.

B.3 WHIS S OBLIGATIONS

B.3.1 WHIS undertakes to provide the Services with respect to the Software during the Support

Period set out in Appendix C in accordance with the terms of this Appendix.

B.3.2 WHIS shall provide the Services with all reasonable care and skill and in accordance with

all applicable laws and regulations and shall ensure that suitably qualified and competent

personnel provide the Services as set out in this Appendix.

B.4 LICENSEE

S OBLIGATIONS

B.4.1 The Licensee shall take care to nominate as Supported Users persons competent in the use

and application of real time operating systems in embedded software applications.

B.4.2 The Licensee

s Supported Users shall provide all the data requested by WHIS when making a

Support Request (SR) and make all reasonable efforts to support any fault finding or problem

resolution process identified by WHIS.

B.5 SUPPORT

B.5.1 WHIS shall provide the Supported Users with support consisting of consultation and advice

regarding installation, operation and maintenance of the Software during Business Days. Support

does not include training.

B.5.2 This support shall be provided by telephone, email and online for matters registered

online using the WHIS SR mechanism.

B.5.3 All communications to the Licensee concerning a Support Request shall be made to the

Supported User that has raised it.

B.5.4 Registered Support Requests will be managed by WHIS using a ticket system allowing the

Supported Users to view the progress towards resolution of the problem.

B.5.5 When WHIS agrees that the Support Request has identified an Error is shall use its best

efforts to find a Temporary Remedy and a Remedy within a reasonable period of time.

B.6 MAINTENANCE

B.6.1 All communications to the Licensee concerning maintenance shall be made initially to the

Supported Users. Subsequent communications on a particular topic may be direct between WHIS and

the individual responding to the matter in hand on behalf of the Licensee.

B.6.2 WHIS shall provide to the licensee:

a) Problem resolutions relating to the Software as such resolutions are released.

b) Updates that adjust the behaviour of Software or wording of the Documentation that WHIS

classify as Errors in a currently supported version of the Software or its Documentation,

c) Modifications, refinements and enhancements to the Software that WHIS elects to incorporate

into and make a part of the Software and does not separately price or market; and

d) New releases of the Software that WHIS elects to make available to its general Licensee base

free of charge.

B.6.3 Any Documentation or Software updated, corrected or replaced shall be transmitted

electronically to the Licensee except as described in Clause B.6.4.

B.6.4 OpenRTOS updates are supplied by the User downloading them from the FreeRTOS web site.

B.7 WHIS Employees

B.7.1 WHIS alone shall be responsible for the supervision, direction, control, wages, taxes,

national insurance and benefits of all officers, employees, agents or subcontractors of WHIS

involved in the performance of support and maintenance and acknowledges that they are not

employees of agents of the Licensee.

B.7.2 Under no circumstances will the Licensee or his agents offer any officer, employee, agent

or subcontractor of WHIS any contract of employment or contracted work directly or indirectly

during the Support Period or for 12 months after the termination of this SMP without the

written permission in advance of WHIS.

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OpenRTOS is distributed exclusively by Wittenstein High Integrity Systems,and is subject to the

terms of the License granted to your organization,including its warranties and limitations on

distribution. It cannot be copied or reproduced in any way except as permitted by the License.

Licenses are issued for each concurrent user working on a specified product line.

WITTENSTEIN high integrity systems is a trading name of WITTENSTEIN

aerospace & simulation ltd, Registered Office: Brown's Court, Long Ashton

Business Park, Yanley Lane, Long Ashton, Bristol, BS41 9LB, UK.

Tel: +44 (0) 1275 395 600, fax: +44 (0) 1275 393 630.

E-mail: info@HighIntegritySystems.com

Registered in England No. 3711047; VAT No. GB 729 1583 15

http://www.HighIntegritySystems.com

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