User Manual

Appendices
Frequently asked questions
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● The thermostat connected to a WLAN network once and could display time
correctly.
● The thermostat hasn't been powered off for more than three minutes.
Lacking either of the above conditions may result in incorrect time display.
8.1.11 Can I set the time manually?
No, you can’t. The thermostat gets the time automatically after you've added the
thermostat to a WLAN network and set a correct time zone.
8.1.12 Why is the time displayed incorrectly even though the
thermostat is added to a WLAN network?
Maybe it is because the synchronization with the server hasn't started yet, or
because the time zone is not selected correctly. Normally the server synchronizes
the time at a fixed time of each day.
8.1.13 How does the built-in PIR sensor work?
See Presence detection using the built-in PIR sensor [➙ 10].
8.1.14 What should I do if I forget my account’s password?
Reset the password following the on-screen instructions in the app.
8.1.15 I have registered an account but cannot log in.
Check the email and ensure that you received an activation email. Follow the
instructions to activate the account and then log in to the mobile app.
8.1.16 I have signed up but have not received a confirmation
email.
Check for the email in the Spam or Deleted folder. If there is no email in these
folders, request the confirmation email again.
8.1.17 Can I create more than one user account in the mobile
app?
Yes, you can, but you cannot log into different accounts at the same time. Besides,
it is normally unnecessary to do so if you want to manage more than one
thermostat using the app, because one user account can associate with a
maximum of 12 thermostats. However, one thermostat can only be associated with
one user account. If your family members or colleagues want to manage the
thermostats, you can share the account info with them.
See Account creation and pairing [➙ 23] for more information about account
creation.
8.1.18 How long are date and time valid, if power fails and the
thermostat has no connection to the cloud?
If the power fails and thermostat powers up within five minutes, date and time are
correct. Following power failure and thermostat restarts after five or more minutes,
time is displayed only after synchronization is completed. The date is displayed as
normal.
The date and time will be synchronized automatically once power is resumed and
internet is connected.