User Manual
Appendices
Frequently asked questions
8
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8 Appendices
8.1 Frequently asked questions
8.1.1 What should I do if I forget the screen lock code?
Try using the administrator password to unlock the screen.
To unlock the screen using the administrator password
1. On the thermostat screen indicating that the screen lock code is incorrect, tap
the question mark and then tap Login.
2. Input the administrator password, and then tap OK.
8.1.2 What if two users change the same setting at the same
time?
The last command received by the server takes effect.
8.1.3 Will the thermostat work if the connection to the cloud is
lost?
Yes, the thermostat works with or without the network connection:
● If there is network connection to the cloud and you have also set the schedule,
the thermostat operates per the schedule. The temporary change of the
temperature setpoint is effective only during the current scheduled mode.
● If there is network connection but you have not set the schedule, the
thermostat operates per the system default schedule. For more information
about the default schedule, see Setting schedules [➙ 29].
● If there is no network connection or valid time, the thermostat cannot get
schedule information from the cloud. It always then operates in Comfort mode.
8.1.4 Why does the scheduled Eco mode change to Comfort?
This is probably because the thermostat detects that someone enters into the room
when a scheduled Unoccupied mode is running. In this case, the thermostat
switches from Unoccupied to Comfort automatically until the next scheduled mode
starts. However, you can turn off the auto-switch by disabling the Room presence
detector parameter under Advanced Settings.
Disable the switch from Unoccupied to Comfort even if the room is
occupied
1. On the Home screen, tap , tap and then tap .
2. If prompted, enter the administrator password.
3. Tap , tap , and then tap . Scroll down and tap Room presence detector.
4. Drag the slider to the left.
8.1.5 What is the difference between Administrated WLAN and
Private WLAN?
Administrated WLAN * is supposed to connect to an infrastructure network
managed by facility managers; Private WLAN fits for owner cases and is supposed