User Manual

Appendices

Frequently asked questions

53 |

Siemens

A6V10877569

_en

Building Technologies

201

11.1.10 Can the thermostat display the time correctly if there is no

WLAN connection?

If there is no WLAN connection, the thermostat displays the time correctly only

when:

● The thermostat connected to a WLAN network once and could display time

correctly.

● The thermostat hasn't been powered off for more than three minutes.

Lacking either of the above conditions may result in incorrect time display.

11.1.11 Can I set the time manually?

No, you can’t. The thermostat gets the time automatically after you've added the

thermostat to a WLAN network and set a correct time zone.

11.1.12 Why is the time displayed incorrectly even though the

thermostat is added to a WLAN network?

Maybe it is because the synchronization with the server hasn't started yet, or

because the time zone is not selected correctly. Normally the server synchronizes

the time at a fixed time of each day.

11.1.13 How does the built-in PIR sensor work?

See Presence detection using the built-in PIR sensor [➙ 18].

11.1.14 What does the Pump/valve kick function mean?

It means whether to run a constantly idle pump or valve periodically to protect it

from seizure. If one of the following equipment is selected as the heating system,

Pump/valve kick is available and you can decide whether to activate the function or

not.

● Radiator with valve

● Radiator with pump

● Floor heating with valve

● Floor heating with pump

For more information about equipment selection and activation of the Pump/valve

kick function, see Changing system setup [➙ 36]. For more information about the

interval of running the pump or valve forcibly, see Parameter 24 in Managing

application settings [➙ 28].

11.1.15 I've registered an account but cannot log in.

Check your email and ensure that you received an activation email. Follow the

instructions to activate your account and then log in to the mobile app.

11.1.16 I've signed up but have not received a confirmation email.

Check for the email in your Junk or Deleted folder. If there is no email in the Junk

or Deleted folder, request the confirmation email again.